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Reviews
4.02 Reviews
Showing 1-2 of 2 reviews
Betty D.
03/2014
pool cleaners
+ -1 moreIt has not gone well. We have spent over $16,900.00 on our pool with this Co. and I still have cracks in the parts they fixed and cement is still falling in my pool. I wish someone would come and look at what I'm talking about. If this isn't taken care of soon, I will have to have it fixed before we can swim in the pool. When they sprayed the area around the pool where they replaced the cement they didn't match the color that is on the rest of the area around the pool. I was told they couldn't. The person that cleans my pool told me it could be matched.
Description of Work: In 2011 we had some of the tile around our pool replaced and the pool plastered. After that was finished, in the walk area around the pool a crack appeared. I called they came out and told me we needed to add more support under the cement. They tore that area up added steel rods. After this cement fell out into the pool above the tile. They came out put more cement in and told me the next section needed more support. They fixed that section and another cracked appeared in the same section they had fixed and cement starting falling out again. They came out again and told me the ground probably shifted due to not a lot of rain. Every time they came out it cost me money. They said they would come back. I called this past summer I was told they would come out. I called twice and left messages, I have not heard from them I still have cracks in both areas that they replaced and cement is still falling out above the tile.
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$900
Martha G.
10/2013
pool cleaners
+ -1 moreThey were competitive with other people we looked at. We went with them because someone told about them. They started the work in April. They used to come and do work here, and then go to other places. There was no rush, but when we got in the house for the stuff to finish then they pretty much concentrated on us. It was kind of on and off. They worked until we got into the house. They finished the work within a couple of weeks, once we got in. They are very accessible and always answer the phone. They always answer the question whenever we had a problem. They used to come and walk us through each step about how to do the work. They used to be crystal clean and they even picked up my dog's toys in the backyard. They were very clean and very professional. They really did a good stuff.
Description of Work: Ortiz Pools came out and repaired our pool.
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Yes, I recommend this pro
Contact information
1529 FM 359 Rd, Richmond, TX 77406
Licensing
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Service Categories
Pool and Spa Service
FAQ
Ortiz Pools is currently rated 4 overall out of 5.
No, Ortiz Pools does not offer free project estimates.
No, Ortiz Pools does not offer eco-friendly accreditations.
No, Ortiz Pools does not offer a senior discount.
No, Ortiz Pools does not offer emergency services.
No, Ortiz Pools does not offer warranties.
Ortiz Pools offers the following services: Pool Sales and Construction installation and repair.
Contact information
1529 FM 359 Rd, Richmond, TX 77406