Never followed up with me after the initial meeting.
Description of Work: I have attempted to use this company twice now within a 3 year span and both times they never responded or followed up with a bid. He came out looked at my yard and I never heard from Sanson again. The first time he said he had family emergency so, I had to hire someone else. So, I decided to give him a chance again. He had done work for a good friend and they were pleased. I am not sure why he is ignoring me but, I assume it is that the job is too small for him to mess with. Don't waste your time getting a bid from this guy. There are too many other companies in Houston.
Rating Category
Rating out of 5
responsiveness
1.0
Stuart C.
02/2016
5.0
landscaping
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Sharon S.
01/2016
4.0
landscaping
 + -1 more
unknown
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Brett L.
12/2015
1.0
landscaping
 + -1 more
We used Houston Landscape Images from 2012-2014. In 2012, Sanson and his team supplied all of the materials to create Christmas lighting that was customized for our home. Everything went well. The price included materials, installation and removal. In 2013, we paid for installation of the existing materials and the removal of the lights at the end of the holiday season. We did the same in 2014, although we had a very tough time reaching Sanson, apparently due to a family emergency. We understood and worked through it. In 2015, I first reached out to him via email on October 19 to try to get on his schedule before Thanksgiving. I followed up via text on November 16 and 17. On November 17, he responded and thought he would be out to install on the Sunday after Thanksgiving. He did not show up that date and I followed up again on December 1, 4, and 6. He never responded. We have decided not to do lights this year and will find someone else next year. After 3 years of being a loyal customer, and referring others in the neighborhood, we feel that we deserve better treatment than this.
Description of Work: Provided custom designed Christmas lights for our home. Installed and removed them in subsequent years.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
$200
Nancy B.
07/2015
3.0
landscaping, hardscaping
 + 0 more
unknown
Description of Work: They came out quickly to look at the work that needed to be done (laying rock on my side yard due to drainage issues), but never heard back with a quote after that.
Description of Work: Outdoor kitchen and patio pavers. Excellent design and craftsmanship. I would use them again.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
lorraine & bob W.
12/2013
1.0
holiday decorators
 + -1 more
After no-showing twice, they no longer responded to Phone calls, texts or emails. The same situation occurred with at least two additional neighbors.
Description of Work: Quoted Christmas light installation and scheduled date to complete service.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$300
Response from HOUSTON LANDSCAPE IMAGES
I just found out about this complaint because a potential customer point it out to me. I'm the owner of Houston Landscape Images and I have never heard of the person filing this complaint. I believe that they have the wrong company because first of all we only install holiday lights in the fort bend county area and I deal with all the customers personally. I will appreciate if the person filing this complaint could produce some kind of proof to back up this complaint or otherwise please remove from our records. My phone number is 832-545-9435. Your prompt attention to this matter will be greatly appreciated. Thanks
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*Contact business to see additional licenses.
Service Categories
Landscaping,
Pavers and Hardscaping,
Outdoor Kitchens,
Patios,
Holiday Decorating,
Fountains
FAQ
HOUSTON LANDSCAPE IMAGES is currently rated 3.5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
HOUSTON LANDSCAPE IMAGES accepts the following forms of payment: Check,MasterCard,Visa