HR Phoenix, LLC

The estimator that showed up was excellent and very knowledgeable. The dipshits that showed up to do the work fxxxxx around for two days. I think their work quality was ok but they were terrible to deal with.

This is for replacing the doorbell light since it wasn't working. He spent a very long time. I noticed the 1st day he visited which was March 22 of 2023, the light was not working properly. Few days later, he came back (March 30, 2023) and was supposed to fixed it but it took him long enough to do the work. He charged me for another service even though the light wasn't fixed properly. 1st invoice was $296 and and the 2nd invoice was for $198. I paid for everything but project hasn't been completed up until today.

They installed my Generac transfer switch without issue. Excellent service and customer support. Price estimate was spot on and beat the competition.

The Pro Nathan did a good job overall. However, I was charged four hours, and I noticed that the time did not equal 4 hours after I saw Nathan take an hour's lunch, which I believe was added to the service hours. Additionally, I noticed after he left that he left the panel off of the circuit breaker, leaving it for me to re-install.

Nice guy, answered my questions.

HR Phoenix Review This will be long but worth the reading if you are considering this company. I had a electrical outlet issue with caused 3 ceilings failures. The first day they came out they did not find it and I was told they will return the next day. The next day they continue to troubleshoot and told me I needed my circuit breaker panel replaced because it was old and they could not touch it. 5 days later they replaced it but issue remained. They requested final payment for the CB panel replacement because the work was completed. So at this point I paid $600 for the first visit, $7K for the CB panel replacement and the issue remains. They told me they would return. Since they did not label the CB panel I traced the power (their job) to label the panel and found several plugs mis wired to 240 V instead of 120 V. The tech came out corrected the issue and I found out the job really was not completed because they did not install the serge protected on the CB panel because they have the wrong one. So they knew the work was not completed when they asked for payment! They found the original issue and it was they first wall outlet (that I pointed out the first visit) the tech showed me the burned faulty outlet. So the CB panel did not need to be replaced at all. I call the office with this information and to justify the replacement they told me the CB panel was sparking. At no point during this 2 1/2 ordeal did anyone say there were sparks or any fire hazards. If this were true (which it was not) this company did not notify us or warn us and between the visits it was 5 day to get on the schedule. So if we go with their excuse they left us in a danger/situation without telling us. This company can not be trusted to provide honest/accurate assessments. And to add insult to injury they tried to bill me $400 more for the last visit. The owner Paul Rylee was aware of everything so HR pls don't respond here when there was no real response when I spoke to your office! They can not be TRUSTED!

Adryan solved my problem in 15 minutes! Quick and efficient.

Very good

Came quickly and solved my problem.

They left me with the problem unresolved. It was a very simple and a very common issue, but they could not fix it and they have not made any attempt to try to contact me.

Courteous, professional, performed quality work.

Showed up on time and quickly got my breaker working again

Very professional. Would recommend!

great service, excellent company.

They were efficient and friendly.

Na

…Very friendly & professional…

Great Service I would definitely recommend and use them again.

I hired them to install a medicine cabinet in the restroom, it was installed but the technician damaged so much of the sheetrock and it is too high on the wall that I can not see myself on the mirror and barely touch the on/off button. Terrible job. I have expressed my concerns to the technician and the owner. The owner will not work with me to make this right as a customer. Now, I'm going to find someone else to remove the medicine cabinet, replace the sheetrock, install a lighting fixture instead and pay out of pocket for someone else mistake. I have photos of the work.

Performed a great job installing ceiling fans.

They came the next day and worked quickly.

They did a wonderful job & talk you through what they are doing. I would recommend them.

They promptly responded to my request and were able to come quickly and fix the problem.