Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Guinco Service

Appliance Repair

About us

Your trusted home appliance repair servicer for 25+ years, Guinco Service is a family-owned and operated, multi-national award winning home appliance repair servicer. We provide honest, knowledgeable and dependable service for all of our home appliance customers, in the most expedient and friendly manner possible. Guinco Service was founded by Jeff Guinn in Fort Worth, Texas on April 15, 1997. Over the years, our family has grown to accommodate your needs and now includes over 100 employees who help us serve you.

Business highlights

27 years of trusted experience
Veteran Owned & Operated
Se Habla Español
Family Owned & Operated

Services we offer

We are a multi-national award winning major home appliance repair servicer who works exclusively on your major home appliances; washer, dryer, refrigerator, dishwasher, cooktop, oven, range, vent hood, ice machine, ice maker and wine cooler. We provide honest and knowledgeable solutions for our customers.

Services we don't offer

At this time, we do not install appliances.

Amenities

Warranties
Yes
Senior Discount

$10 off completed repair



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7385 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
7%
3
3%
2
2%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 376-385 of 385 reviews

Suzanne M.
12/2012
5.0
appliance repair
  + -1 more
unknown
Description of Work: We have used Guinco multiple times over the last few years and each time, they have been prompt, courteous, and professional, providing excellent and expert service. The most recent visit was in December 2012 when they quickly repaired our refrigerator door (not closing properly). In the past, they have repaired our dishwasher and microwave oven. Excellent service.
Rating CategoryRating out of 5
Yes, I recommend this pro

Margaret W.
12/2012
3.0
appliance repair
  + -1 more
Did not use.
Description of Work: Company was good with setting up appt. over Christmas. Was surprised when their fee for just coming out was double the cost of others on Angie's list. Therefore I decided to use one that was half the price and emailed Guinco to cancel appt. I was taken back by the admonishing message on email that said I needed to be prompt with cancellation as other people may need my appt. I do not need to be chastised by service providers.

Rating CategoryRating out of 5
value
2.0
professionalism
3.0
responsiveness
5.0


Response from Guinco Service
We appreciate your comments and I apologize for any misunderstandings. The statement you're referring to is from our confirmation email that we send the day before all scheduled service calls. At the time you received it we were not aware you wanted to cancel. What the statement actually says is: You can get to know your technician "John Smith" by reading their bio by clicking on this link www.-------------------. Please understand the importance to confirm your appointment. It's tough to send a tech to your home, without knowing for sure you'll be there. If this appointment does not work for Tuesday, January 1, you can reschedule your appointment to the next available day by using the link below. Please initiate confirmation or reschedule your appointment by clicking on this link, www.------------. We are limited with space in this field and unfortunately and have to be a little direct. Most customers appreciate this option because we try and work around the customers schedules and understand schedules changes sometimes on short notice, but I understand if you didn't. If a customer is not available it causes lots of problems on our end. Not only could we have ran another customer in that slot but we wasted our time and didn't get paid for it. I'm sorry if that offends you. We all have a right to choose contractors and I respect that. The price of diagnosis and trip does not necessarily reflect the final bill. We are a professional service company with factory trained technicians that have passed a very thorough background check. Our technicians and staff are held to a very high standard. This allows us to provide you with the best service experience possible. Our parts and labor warranty is unmatched. I stand by our pricing and our reputation. Again thank you for your comments. We appreciate the many positive remarks and learn from the negative ones.

CHARLES L.
12/2012
5.0
appliance repair
  + -1 more
Very well
Description of Work: Repaired igniters on Gas range. professional, prompt and courteous.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$290

CONNIE B.
07/2012
5.0
appliance repair
  + -1 more
Very punctual and professional.
Description of Work: I thought the estimate was high at first, but then researched the cost of the part that needed to be replaced. I also spoke with Jerrod one of the managers and he stepped me through their pricing. After I spent time speaking with him (he was very gracious) I fully understood how the pricing is structured, how much the part costs to them (I even called the place where it was purchased to verify) and time involved. Angel, the service rep who performed the repairs, was punctual, efficient and professional. What a great company! I would highly reccomend them and will use them again. It just doesn't get better than the service they offer. Great company!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Mark B.
04/2012
5.0
appliance repair
  + -1 more
GREAT JOB Guinco !
Description of Work: Side by side freezer had puddled on the floor, all frozen items thawed overnight. New to area and started calling repairmen at 7:30 am. Relied on Angie's list for reference. Guinco answered the phone right away and could send someone out today, unlike the two other companies I called. Their estimate was $79.95. Jon Petranek was the technician. He was not only knowledgable, professional, and responsive to my questions, the company's estimate and time frame were right on. What I was afraid would turn into a $1500-2500 day (new refrigerator) turned into an $80 service call and has left me feeling confident I can keep the one I have. GREAT JOB ! ! ! They also do HVAC and other appliances. I'm definitely sold - Guinco willl be my ONLY repair company!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Elizabeth R.
08/2011
4.0
appliance repair
  + -1 more
Quick and professional.
Description of Work: They fixed a washing machine.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

John J.
08/2011
5.0
heating & air conditioning/hvac
  + -1 more
Great service. Very good Tech.
Description of Work: I called this morning at 8:15 AM about my AC not working the setup an appointment from 10AM to 1PM the same day. The Tech Angel M. was here at 10:05AM very quick and had it fixed in 15 min. Replacing both CAP's on the unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

DELBERT M.
07/2011
5.0
appliance repair
  + -1 more
He did top of the line service.
Description of Work: He repaired the refridgerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Michael J.
06/2011
5.0
appliance repair
  + -1 more
Quick and efficient .
Description of Work: Had a leaking dishwasher. The tech was able to diagnose quickly - he had a trained ear to know what the water flow should actually sound like when the seal was intact and when the seal was not intact.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

William D.
10/2010
5.0
appliance repair
  + -1 more
Very well.
Description of Work: Installation of a new dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Contact information

7231 Baker Boulevard, Richland hills, TX 76118

http://www.guinco.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair

FAQ

Guinco Service is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Guinco Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Guinco Service does not offer free project estimates.
No, Guinco Service does not offer eco-friendly accreditations.
No, Guinco Service does not offer a senior discount.
No, Guinco Service does not offer emergency services.
Yes, Guinco Service offers warranties.
Guinco Service offers the following services: We are a multi-national award winning major home appliance repair servicer who works exclusively on your major home appliances; washer, dryer, refrigerator, dishwasher, cooktop, oven, range, vent hood, ice machine, ice maker and wine cooler. We provide honest and knowledgeable solutions for our customers.
At this time, we do not install appliances.

Contact information

7231 Baker Boulevard, Richland hills, TX 76118

http://www.guinco.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM