ARS / Rescue Rooter Ft. Worth

Do NOT call this company. My aunt and uncle moved into a new house and called them for a simple clogged toilet after someone used the restroom. It was $89 dollars just for the appointment and then they quoted them $350 to snake the toilet. A fix that could have been been done with a plunger had they called me first. My aunt was shocked and the technician brought it down to $260 dollars. They took advantage of my elderly aunt and uncle. Throwing out, what seem like, random numbers. They price gouge and they are thieves. I’ve reported them to the BBB to do my part in preventing other people from having the same experience. I will repeat, Do NOT use this company.

They were fine. They responded right away.

Price gouging way too high very bad service

$200. PLUS JUST TO DIAGNOSE PROBLEM. ANOTHER $200. TO FIX IT. SATURDAY BEFORE CHRISTMAS. HAD US AND THEY KNEW IT.

Great. As it should befrom a skilled master plumber. He's now my go-to guy.

I have used them several times in the past and they are always responsive and take care of the problem.

Long story short it all night cleared clog.... more details I have 110 foot run I now know...theu showed up with 75 roto and 100 foot camera they pushed clog out 75 foot said it won't go more must be clogged then camera came when at 76 foot it hit darkness they said collapsed...i that night check them on angles list and saw 2 bad swear reviews and took a closer look and realized what they did....i will say he was prompt but who wouldn't be if the plan is too scan me out of 7k....so yea buy a 3 inch water bladder from hardware store run it for a few hours first...note i said hours

Total time from placing the call to work completed was less than two hours.

I was quoted a price around $262 for two faucets. When the technician came to do the job, he stated that the price was for one faucet not two. I confirmed the price when he gave me the quote for two faucets. He calls his manager and they offered to do the other faucet for an additional $199. When I said no, the price changed to an additional $99. He told his manager that I misunderstood. I told him that I did not misunderstand the price. I asked him to leave my property. They are not only thieves, they are deceitful.

They didn't do a good job the first time. So they had to come out here and install 2 other units because whatever they put in wasn't working. So I had a battle over that. I would not use ARS again. One of the things the first time is the group they sent out here I couldn't explain to them what was happening. They were trying to fix something up in the ceiling and said it was working up there. I said what good is it up there, I am not getting any air down here. We went around and around but they finally settled it and it got squared away. But it took some time and I shouldn't have had to do that. The price was fine, because I had gotten higher prices. I didn't have a problem with the price. They were punctual, didn't have a problem with that. I would not use them any more.

- They gave me a window of 8 - 12 to arrive, then showed up at 12:30 (30 min outside the 4 hour window). No one bothered to call and notify me they were running late. I called them at 11:30 and they said they would be there in 30 min (it took them an hour). Just don't even give a window if you won't show up in it-- customers waiting around for you for 4 hours is annoying. - When they showed up, the technician instantly diagnosed the toilet being "the problem" and that I "needed a new one." I knew this was wrong (because the water was gurgling when the sink or bathtub ran) so I had to talk him into actually cleaning the line. When he did clean the line it fixed the problem. I am glad I actually got him to fix it instead of taking his initial advice. - The price is pretty high. One good thing is they do work on Sundays-- lots of companies don't work on Sundays so I appreciate that at least.

Upon the arrival of the technician, he checked the front bathroom and looked at the clean out drains. The one directly in the back of the house was not draining at all and water was all over the yard. I showed him the other clean out drain in the back of the garage but I could not see any back up there. I don't think he utilized that clean out drain since he did not replace the marker for it. I had shut off the water to the toilet prior to his coming but the water in both the toilet and the bathtub had not drained at all when he arrived. He quoted.$330.00 and I didn't argue. I just wanted it fixed in a timely manner. It didn't seem to take too long. We talked about what he had to do to fix the problem when he finished. There were some roots he told me and quite a few blocks in the line. He also snaked the tub to make sure there was no debris that might stop it back up. He explained about the roots that can even get through PVC. Since I have been in the house since 1969 and the PVC was installed back in the 70's, it could be possible that the joints could be going bad. He also suggested a degreaser for the drains which we added.to the bill and he brought it in before he left with the cup for the mixing since it is a concentrate. I was to put that down all the drains and leave it overnight. I thought I was buying a full bottle of degreaser since I did not see him use any of it. What he left me was an open bottle which only had about a third of the product in it. I'm still a little confused and wonder if I was over charged for that. The other issue was that I discovered after he had left that there was no discount either as an Angies List customer or a discount for being a Senior Citizen on the bill. I guess this could be partly my fault for not asking about it when it was quoted but I would have thought the office would have given him that information to use when he was doing the billing on site. I think everyone should know that you do need to make sure you are given any discount when it comes down to paying at the time of service. It doesn't matter if you discussed it when you unitized the call. It seems the technicians march to their own drumbeat.

They were pretty responsive. To make things better they could not have tried to add on more work without telling me. I probably would not recommend them.

Called ARS because there was a clog in the drain line in kitchen and washer line. A guy came out and tried to unclog the drain line for almost 30 minutes. He said he couldnt get his snake any further and pulled out mud. We didnt actually see the mud like he said there was. He said there could be a break in the main line. He set us up an appointment with Chad Stanley. " plumbing repair specialist" A master plumber. he gave us estimates on three different options all was almost 10 k for each option. I felt there wasn't something right so we called for a second opinion. And guess what !!!! They cleared the line and ran a camera down the pipe. There was no mud and no break in the line. Shame one you ARS and chad for trying to scam us in thousand of dollars! Being dishonest is not how you do business and your arrogance doesn't help you either ! Everyone please beware of this company and always get a second opinion. It could save you big bucks ! We will be reporting you to the BBB!

My sewer backed up through my toilets last night. I called ARS at 8am this morning and they dispatched a truck by 10:30. Robert looked everything over and gave me a bid I could live with and immediately started to work. He had everything cleaned out in less than an hour. He also called a rep to video my line and give me a bid for replacement. $8000 to replace 40 feet of line, seems high but I haven't researched it yet. All in all Robert did me a good job, I would definitely recommend ARS for rooter service and commend Robert for quality work and a good attitude.

Tried to schedule service to get a drain line cleaned. They were busy, but kept promising another hour. It would have been better if they had just told me they weren't available for a few days.

Tech was on time, professional and courteous. He was quick and efficient.

We called ARS to repair a leak in a pipe under the bathtub. He couldn't get the new overflow kit to work so he just did the snake, and he gave us a discount. Apparently, he did not test it, because after he left, I tested it, and water was still seeping out from under the tub (a lot). So we had to call another plumber. ARS called and offered me a refund, so I am satisfied that they take care of their customers.

They were on time. They were done quickly.

Real good. I have used them for years. They do what there suppose to and they do it real quick.

Keldrick was awesome! I will request him in the future, he actually cared and went the extra mile to make sure all our lines were clear! He was quick to his work, efficient and professional! I am usually a tough cookie but he did such a thorough job I have no complaints. He explained everything and showed us our opportunities and what we need to do to prevent future clogs. He pointed out where our problems are and suggested solutions! Who does that these days? Needless to say I am a happy customer and will share with my friends and neighbors.

Nothing like going into the garage on Christmas eve and seeing water leaking from the water heater and out the garage door.....This water heater was replaced approx. 5 1/2 years ago by this same company. Arranged for the oncall person to come out Christmas day to evaluate the situation. Shane showed up as expected and advised us that the heater was DOA. Total "guesstimate" was around $2100.Who are we to argue...we need hot water!! He showed up on the 26th and got straight to work after getting the replacement unit and had the floor replaced as well. He indicated everything was useable but wanted to come back out on that Monday to finish up some small details and would give us the final bill. Total cost was around $1300 since the unit was still under warranty. That was great news. Will definitely use them without hesitation in the future.

Corporate in Houston claimed they had a membership that would flush lines. They took my credit card and authorized it. Technician showed up denied the service plan existed and refused to provide service without payment. Houston office then did not answer phones.

We've been using their services for about 6 or 7 years, and we're pleased. The management stands behind the quality of the company's work, the technicians are knowledgeable, and they clean up after themselves. Furthermore, they always attempt to resolve all issues on their first visit, and they have good attitudes when completing work. Once, a technician even stayed late in order to complete a job despite that the weather was deteriorating and the roads had started to ice.

We had a sewage backup in the bathroom next to the washer and dryer on Sunday at 10:00am. Toilets wouldn't flush either. After checking the release cap in front of the house, I realized we had a blockage between the house and street in the sewer pipe. At 1:15pm we called ARS/Rescue Rooters and they gave us a 4 hour window between 2 and 6pm for someone to show up. A service technician, Curtis, was here by 2:15pm. He used the snake and cleared the blockage in less than 20 minutes. He also let us know that the sewer line was broken where it connected at the street and that we should call the City Water Department and let them know they need to fix it so we won't have these types of blockages in the future. Curtis was prompt, courteous and knowledgeable. My Wife and I highly recommend ARS/Rescue Rooters of Fort Worth.