Texas Blue Line Moving

I have no complaints about how they moved the stuff, although it did take 5 hours.Probably would take less with 3 guys... One of the guys rounded up 4.5 hrs to 5, so I could pay him then. He had an intention to leave about 15 minutes before the end of the 5th hour. I had to remind him that he said he would assemble the bed, move the file cabinet and unscrew the tv stand, so he had to do it (during the paid time).I do appreciate how Ray handled things and gave me a discount, which is fair, considering they came 2 hours later than expected.I also appreciate how they wrapped my furniture (charging me for material fee later), piano, and moved a lot of boxes, they also connected washer and dryer well! The did wash their hands before loading the mattress , though not before unloading...One more thing- they took about 10 minutes to fold the blankets in the middle of unloading. I didn't think I had to pay for that...

First the manager Ray sent movers he knew from my area because he said it was too far for his guys and they were too busy. I was told the movers would be at my apartment between noon and one. They called at 10:45 AM to say they would be here in 30 minutes. I told the guy, I wasn't finished packing yet. I still had to remove my clothes from the drawers. He said no problem and I could pack while they loaded the truck. He said they would stop to eat to give me more time. At 11:40 AM they called to say they were at the gate and needed the code. I gave him the code to get in and directions to my apartment. 5 minutes later, he knocks on my door and I let him in and show him what I want moved. I told him I only wanted the big stuff moved and I would take care of the boxes and toys later. He said no problem and that he would be right back because he had to move his truck and find the best spot to be able to move my stuff easily. There were 3 open side by side parking spots right out front of my building. I went ahead and loaded a bunch of clothes and stuff into my car. 30 minutes later I went looking for them and called them back at the number they called me from. No answer and no truck in sight. I called Ray and left a message asking him to call me right back. Another 10 minutes go buy. I call the guys again with no answer. Called Ray, no answer. At this point I've figured out that they left and are not going to move my furniture. I called and texted my apartment locator Donna Lee at Big State Locators to let her know what has happened and to tell her not to pay them. She immediately responds that she forwarded the text to Ray. Ray calls me 1 minute later to ask what happened. As I started to explain he rudely cut me off to tell me the guys called him and said I was to unorganized and had to much stuff for 2 guys to move safely. I'm a single mom of one, living in a 2 bedroom apartment. I don't think a bed, dresser, 2 night stands, couch, love seat, dinning room table, washer and dryer, curio cabinet and TV is too much for two men. I asked Ray if he could send someone else to help me move my furniture to which he replied. and quot;I don't want to. I sent those guys and they do not want to move you because it's unsafe for them and I cannot make them. You have to find another moving company and wait for the rebate from Donna. Get things more organized and out of the way so you don't have this problem again.and quot; He did give me the name and number of another moving company and suggested I Google moving companies in my area. I explained my situation to the other company and he was appalled to hear how I was treated by Ray's team. He told me to call Big State Locators since he also does moving for them and see if she would approve him to get the check for my moving expenses. 2 hours later I have not heard from her. Ray did apologize for the guys leaving without saying a word but said there was nothing he could do. To me Ray with Texas Blue Line Moving, Inc. was very unprofessional. Since I wrote the first part, more very unprofessional behavior has come from this man named Ray. This morning he called and said my review is unfair to him because it does not include the movers’ name. Since they never told me their names I could not include them. I asked him for the names so I could add them and again a song a dance saying he would talk to their boss but basically not give me their names or what company they actually work for. Ray threatened that if I don't remove this bad review in 10 minutes then he is calling the new movers (which he gave me the name and number to) and tell them the condition of my furniture and that his men refused to move me because I had flies in my apartment. He also threatened to call my new apartment complex to tell them and make sure they do not accept me as a tenant. He said that if I'm going to write a bad review and stick to it, then he is going to do the same and cause some trouble for me. Ray, did in fact call my new complex and told them lies about bugs that I do not have.