TANK YANKER Plumbing

Update: BARBOSA PLUMBING just came out fixed what the Yankers couldn’t fix ( or maybe would not fix) for 5 years. The Yankers were just YANKING MY CHAIN, suggesting I buy a new unit!!! BARBOSA Plumbing claims my Noritz could easily last another 10 years. Original: I had tankless water system installed by Tank Yankers. Not long after, the unit became unreliable and I had it serviced a number of times by Tank Yankers. The issues were never solved. Today I took off work to be home when another service was scheduled. While waiting for the owner to show up, I received a call from his office ( yes, that rude lady others mention) that he would NOT be coming. No reason was given. I was told by the owner, Kent, that I should check YouTube videos and do the required maintenance myself!! Can you believe this?? This company/owner is very unprofessional, very rude and just pathetic for treating customers this way. I still can’t believe it. I spent a lot of $$ for this unit. They don’t care after the sale obviously. I strongly suggest NOT using this company. Don’t let them YANK YOUR CHAIN too.

It was good. They came out when they said they will and they did a good job.

unknown

I had the installation of the mother board on 04/02, a couple day later it failed and called the company to come back and fix this issue, they came out and made some adjustments to the board. One or two days later it failed again and now the company is not returning any of my calls. I have had a friend reach to this company and he has received a call back so i know that they are avoiding my calls.

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They have really good customer service. During the time that they were here, something bad happened with the water heater in the attic and they did whatever they could to satisfy me. They even gave me extra discounts due to the damage. I was really happy with them and happy that they did everything they could to make me satisfied.

The person who came out was Mr. Kent. He was very punctual. He was very professional and he explained that the work was going to be very difficult and told me what it was going to cost and that it may not work for us. He explained why it would be difficult. He was very honest.

I picked Tank Yankers because they appeared to be a good plumbing company that got good reviews for affordability on Angie's list. When I contacted them, Susie was very responsive (and I would say that she is the biggest asset of their team). When the time came to do the work I was at home for the beginning but took my kids out for about an hour (because I didn't want them in the way). When I returned, I found out that the water heater that they had brought was too big to fit in the space (it was 50 gallon and our previous one was 40 gallon). I had not requested a bigger one and would have preferred that they measure the space rather than do what followed. So, since they only had the bigger water heater they decided to try to force it in and put a 2 foot by 2 foot hole in my water heater closet wall. Then, instead of buying a single piece of sheet rock to repair it, the guy just used dry wall screws to drill in the individual pieces of dry wall and sheet rock compound to smooth it over. I am a fairly easy-going person so I let that go (it's in the closet and no one will ever see it). However, the next problem was that they had to take the frame off of our door to get the bigger water heater in. They cracked our door frame and when I mentioned this he said not to worry that he would fix it. Well, he didn't. He just smeared white wood glue over it and didn't even sand it. It looks horrible and the door doesn't even shut completely now. In addition to that, the new water heater is loud. Also, we found scratches in our parquet floor right outside the water heater closet. The faucet and toilet were installed correctly and I have no complaints about that. The work was done on a Friday and when I called to complain the following Monday Susie was very receptive. She said someone would come out to take a look at it. Evidently someone did come by while I was at work (our babysitter was there) and decided that the scratches on the floor couldn't be from them because they had dirt in them. I am not completely convinced about that but was willing to let that one go if they would at least fix the door. They said they would come back and do that. Well, it's been over a month and we haven't heard from them at all. I am very busy and do not have time to call multiple times to follow up on this so I am not going to bother. My since is that it wouldn't be done correctly anyway. I am really disappointed in the level of service and craftsmanship of this company.

After searching for and talking with several plumbers who could install our tankless water heater, we decided to go with this company since they were supposed to specialize in installing tankless water heaters, and the owner described himself as a Master Plumber. The owner gave us a verbal quote on his initial visit, and also told us that in addition to giving us $100 off for referencing Angie's List, that he would give us another 10 percent discount if we paid him in cash or check. They came out to the house and everything started out fine. But, as they were working in my utility room to install the tankless hot water heater, I stood in my garage and quietly watched them so I would not interfere with their work. I just wanted to watch them so that I could see how they were going to run the pipes through the attic. The owner told me that he would prefer that I stayed inside the house until they finished the installation, and not watch them work. Before going into the house, I saw that they were having problems cutting through my beams in order to run the pipes. I told him that he could just attach them to the beams, but that he still would have to put drywall around them which would have been easier than going through the beams. Although he attached the pipes to the beam, he did not complete the job and they left a huge hole in my ceiling which I had to repair later. In addition to that damage, when they attached the water heater to the wall in the utility room (which was a common wall with my kitchen), they damaged the drywall in the kitchen which we did not notice until the next day. By late that evening (9 p.m., or so,) they finished installing the water heater, gave me the bill (which I paid in full) and left. Early the next day, I noticed a gas leak in the utility room and called the company. However, I had to call several times without getting a response because they had already taken off for the holidays. The next day, the owner returned my call. After describing the problem to him, I was told that since I knew plumbing, that I should be able to fix it, which I did. By this time, I had time to look at the actual invoice, and noticed that the amounts on the bill were added up incorrectly which was in the company's favor. I immediately contacted the company again and explained that not only were the numbers added incorrectly on the invoice, but also the company charged me more money than what I was quoted for them to do the work. As mentioned, the amount that was quoted to me was a verbal quote during a phone call with the company. Before they were scheduled to come out to my house to do the work, I called several times to request that the quote be either emailed or mailed to me. I was told by his secretary that when they came out to do the work, I would be given the written quote. The only thing I received was the actual price sheet, which was higher than the quoted amount, and that was given to me after the work was performed. It was because of that verbal quote that we decided to go with that company, and we were disappointed that they took advantage of us. Over a month later (and several phone calls from me), they returned only a portion of the money that was due to me. Before agreeing to give them the job, I verified the quote over the phone. However, after they came out to my house and did the work which was agreed upon, they charged more than what I was quoted, but they didn't do any additional work. Although I explained the difference of the two amounts, they did not return all of my money that was due to me. Therefore, in addition to being charged more than what was agreed upon, I had to finish up their repairs, and clean up the mess they left behind.

It's not exactly how I thought it was going to be, and I'm not sure if it was them or me. It takes a long time for the water to get to the far side of the house and it makes noises. Other than that, they were good.

Ken, the master plumber, really knows what he's doing and is an honest man. The first repair he made for us--on a tankless water heater, he ended up doing less and charging less than he first estimated the job would cost because one element did not end up needing to be replaced. He showed us what he was looking for when diagnosing the problem and was good at explaining what needed to be done. He earned our trust with that service call, so we started calling on him for all of our subsequent plumbing needs. He has not charged us a service fee, and we've always been charged by the job, not by the hour. All of those good things said, TY is NOT very responsive when you call, and have a few times been late or called to reschedule an appointment. The last time we needed a job done, I don't think TY ever called us back after we left a couple of messages. My impression is that this is a small family business, and they get to you when they can get to you. We got tired of waiting, and I called a company where they charge a fee to do the estimate, and charge for the employee plumber's time by the hour. That was certainly more expensive, but we got the fix I needed after just one call and prompt response. I would still call TY and Ken, particularly for any expensive fixes, because I trust his work and trust that he'll do a good job for a fair price, but I never hold my breath when waiting for a call back.

They were great. Price quoted for tankless water heater was actually LESS than some other plumbing companies had quoted to replace both water heaters with 2 more water heaters. I have a 3-story townhome and water heaters were in attic. It took them all day to install the tankless system, but I haven't had any issues with it. They were patient with all of my questions and worries about damaging my hardwood floors (they were very careful not to damage anything!) I love not having 100 gallons of water sitting in my attic! I'd definitely use them again.

bad, bad, and more bad

Everything went very well! The workers were very friendly and did a great job! I'm happy with the way the service turned out!

When they came for the quote, they were prompt and the quote was given quickly. I needed to change some of the plumbing for my gas line, so I asked them to come perform that work first. I made an appointment and they canceled because of rain. It took a month for them to contact us again for another appointment. For that one, they were so late that we had to cancel so that we could go to work. I'm disappointed that they were not able to fulfill the quote as it seems like a good company and the price was reasonable.

Except for punctuality, we felt everything went really well.

My neighbor across the street is very picky and if they use them, I thought I could too. They were very punctual. They didn't have the equipment to do the job, but they doing a job for my neighbor and they came in the next day and didn't charge me anything for it, it was for free. That was pretty impressive.

After spending several days trying to find someone to do this task with prices ranging from $5000 to $11000. Someone referred Tank Yankers (TY) to me and so we called them for a bid. They came in with a bid of $3500. I got the detail of how they were going to do it compared to the other bids and I was very please with his approach, the price and also the personal reference I had. We scheduled the work for two days later and his installers came in. My wife paid the team when completed and when I came home from travel I noticed that they didn't do it exactly how we agreed. We left a message with TY and when I didn't hear from them in a short time I stopped payment on the check. Ken did get in contact with us and made the changes requested quickly, whereby we wrote a new check. It ends up that it was a mix-up between Ken and his installers. I had been burned very recently on other projects and was trying to be sure it got resolved correctly. Overall we were very pleased with the work and it works fabulously. TY is a very reputable business and follows through on what they promise.

We have a 60 year old house with a really low attic crawl space and a slab foundation. We are expanding the small baths and needed the space from the water heater closet. I new that the attic space was probably too small for the tankless system but I kept having other plumbers quote an attic install without measuring to confirm clearances. Tank Yankers was the first plumber to measure for clearance before quoting where the installation could go. I was initially quoted an outside unit installation since it could not go in the attic. My wife and I preferred an inside installation and Kent consulted with us freely over the phone on and off for two weeks until my wife and I came up with a solution that would work. Once the installation began several unexpected issues arose. The biggest was that our existing water heater was not installed to code, and the overflow line drained straight into our 6" subfloor. For this reason a new drain line needed to be ran through our exterior wall, so the installation charge matched what was quoted for an exterior installation. However, despite having to spend at least three hours longer on the job than expected, they stuck by their quote, and didn't charge a dime more. Excellent installation, and I can't believe they didn't try to add onto the installation cost.

My gas utility company listed him as one of three. Just bought the house and hot water pouring out of a pipe in the back yard. I called. He told me he would love to take my money BUT, sounded to him just a T & P valve problem and he would charge me $75 to fix that. But, he told me how to take care of it myself. If it didn't work, then call him. (Later, valve did have to be replaced). House built in 1994. Turns out the hot water heater built in 1991. I had several problems and Kent and assistant went above and beyond. He WILL show up and stay as long as needed. They replaced a problem my home inspector didn't see, a code violation that now fixed takes care of my dishwasher problem, I hope. I recommend Tank Yanker. I just can't do this kind of major expense, replace a hot water heater, and pay cash.