SECONDS & SURPLUS

S&S gives the impression you can save money but what a nightmare to work with, even with their finance company which was a whole other story and should have been a sign to go elsewhere but like everything else we found with S&S, they don't care. Employee "L" we found out later has a reputation for being an idiot and messing things up. Our order was placed for kitchen cabinets with her at the beginning of last Nov. Expecting a 3-4 week turnaround we were surprised to hear her say it would not be done until the week of Christmas. Our Contractor called S&S manager and we were told they would see what they could do to speed it up. Fine, even though we knew nothing would happen (and we were right). Right after Christmas, a call was made to find out where our cabinets were, "L" said it would be mid January and that she never told us it would be Dec, even though she told us and our contractor the same thing, just denials no apology and through the process never taking any responsibility. Eventually the cabinets came in and they were wrong. The one thing we told her we wanted was easy close cabinets and drawers, none were done correctly (she blamed our contractor stating he approved it, contractor never gave any such approval). One of the cabinets wasn't even close to a fit so our contractor had to recut and fix the cabinet we just paid for. L and the management were not concerned and never was there an apology or an effort to correct their horrible customer service. In fact one of the frosted glass cabinets was scratched and they were to replace it, a month later we called to get a status and were told by "L", "Oh I forgot". Again no apologies or efforts to make amends. This was our first and last time using S&S. I am appalled at the horrible staff working there and the fact that other people know who we are talking about says a lot about how poorly managed this store is, apparently this employee has a reputation for bad service and nothing has been done about it. You would think with such a mess made by their employee, management would have at some point reached out to at least apologize. The cost would have been worth it for good service and a good product (which we got neither) but what little if any savings might have been made in using them was not worth the long frustrating process. Now I know why so many people only shop at S&S once. Save yourself the frustration and don't do it.