RICHARDSON MOTORSPORTS

Ladies! (and maybe guys, too). Do NOT take your bike to RMS for service. I took my bike in for a simple inspection a couple of weeks ago. 2009 Yamaha VStar 250 with only 2,400 miles. The tech cryptically said, ?well, we?ll just have to see if you have a bike that passes inspection?. He hadn?t even seen it yet, and it was if he was preparing me??and 5 minutes later he returned with a worried look on his face, telling me my chain was about ready to fall off because it was so loose. He said he couldn?t pass the inspection because of that. I later learned that the chain is NOT even part of the criteria for an inspection! And at 2,400 miles this chain was virtually new. Being duly scared out of my wits about the ?dangerous? chain, I marched to Parts to order a new chain and two new sprockets ($150). Brought it back two weeks later to have them put it on (another $150 in labor), only to find the brake and shifter had been adjusted to make it very hard to ride, and the chain now makes a whining sound. I brought it back today and they couldn?t have been more dismissive. He basically said I was lying. I wanted to watch what they did, but I was shooed out of the shop. Told me there was no adjustment that could be done. However, a few minutes later when I got the bike back, the brake, etc., was back to normal. They explained away the whining chain on it being new and said it would go away soon. They were very rude and walked away from me down the hall and I had to call after him to find out if my bike was ready. HORRIBLE customer service. Another customer noticed my frustration as he was leaving the service department. ?Honey, where?s your husband?? he asked. I don?t have one, and that shouldn?t be a requirement to be treated with respect. This ?little lady? is happy to spread the word.

They came out and picked up my mower. They completely serviced it and got it working and had it back to me in three days. They were able to do this even though they were very busy.