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91 years of trusted experience
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Reviews
4.632 Reviews
Showing 1-25 of 32 reviews
Robyn J.
11/2017
carpet installation
+ -1 moreThere was an issue getting a brick floor leveled. Wrong material was used so it cracked and it had to be scraped off twice, leaving a cloud of white dust everywhere. After three tries, it was done properly. The carpet was laid well and completed over a two-day period. Seams are virtually invisible. There are places where you step and hear a crunching sound; assume this is some component in the pad underneath. The carpet layers were on time, professional, and worked until late each day in order to finish in two days. Was a major task moving everything around to install the carpet, but the guys were careful and we had no damage.
Description of Work: Had about 2200 sq ft of Tuftex carpet installed with 1/2 inch pad.
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Yes, I recommend this pro
$10,000
Donna R.
09/2017
hardwood floor
+ -1 moreA man came from their company measured the floor. He promised to call me back for the estimate but I did not receive any follow up.
Description of Work: Estimate for Flooring
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Shannon G.
06/2015
carpet installation, flooring contractor
+ 0 moreDo NOT hire Peek's for any kind of flooring needs. Let's be honest...carpet is carpet. So when choosing a company, it really comes down to customer service and professionalism. My interactions with Peek's started out well. The carpet was installed quickly and on time. About a month later, the carpet started bubbling around the edges of the room, so I called them to come repair it, and install a piece of remnant carpet in a closet. Without boring you with all the details, I was shuffled around to 5 different people over the course of a week, with each person knowing "nothing about it, but promising to take care of me", before the installation was scheduled. When they showed up, they did not have the remnant. They did the repair, cutting about six extra inches from around the edge of the room. So I had to rearrange my schedule for the next week for them to install the remnant, which again, turned out to be a nightmare experience, which ended with the manager literally hanging up on me. Both of my installations were done by contractors, not even Peek's employees. If you have the option to choose your flooring from another company, I would do so without hesitation.
Description of Work: Installed carpet in four bedrooms and four closets.
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$5,000
Curtis P.
12/2014
carpet installation, flooring contractor
+ 0 morePeek's Carpet did two big projects for us and did a truly outstanding job. First, whole-house carpet was replaced with high-quality carpet and pad and it is fabulous. Second, they resurfaced hand-scrubbed oak floors to a smooth new finish and stained it to perfection. Totally outstanding, Absolutely gorgeous. No complaints at all about schedule, quality, or price.
Description of Work: Peek's Carpet did two big projects for us and did a truly outstanding job. First, whole-house carpet was replaced with high-quality carpet and pad and it is fabulous. Second, they resurfaced hand-scrubbed oak floors to a smooth new finish and stained it to perfection. Totally outstanding, Absolutely gorgeous. No complaints at all about schedule, quality, or price.
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Yes, I recommend this pro
$12,000
ELIZABETH B.
06/2014
carpet installation, flooring contractor
+ 0 moreI bought Natural Cork click-together flooring (from USfloors, I think) for $1700 for our kitchen. We had used this product previously in another state and liked it. This time, however, after it was installed if felt rough and was constantly dirty even after washing it. I tried to contact US Floors but they never returned my call. I mistakenly assumed they had changed the finish on the floor. We subsequently had another child and were too busy to deal with the floor. Later, I went into the provider's store again and looked at the sample and realized just how bad and defective my floors were. I brought a sample of our flooring in to the store and the salesman agreed it was unfinished. It has been 6 months and I have been calling or going in to the store every couple of weeks to follow up on this problem. Each time, I am told that they are trying to contact their manager or the vendor but nothing has been done. It is the worst customer service i have ever encountered. The product they sold me is unrecognizable and shoddy compared to the sample and yet they seem to be unwilling to fix the problem.
Description of Work: Provider sold me a completely defective product. Admits the product is defective but refuses to try to solve the problem.
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$1,700
Sandy H.
06/2014
carpet installation
+ -1 moreI liked everything about my experience. The project took an entire day to complete. The result is beautiful since I had gotten the nicest carpets and pads. Their prices were reasonable for high end products.
Description of Work: They replaced all the carpets in my home except for a small den.
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Yes, I recommend this pro
$6,000
Celia S.
04/2014
carpet installation
+ -1 moreThe installers were very punctual and did an excellent job. They cleaned up after themselves and stayed until 9 pm the last day to complete the job. I am very pleased with the final product.
Description of Work: They removed my engineered hardwood floors and tile in the living, dining, powder bath, and kitchen and installed ceramic tile in all the areas.
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Yes, I recommend this pro
$6,000
HEATHER S.
07/2013
carpet installation, flooring contractor
+ 0 moreCraig Eckstein was incredibly helpful. After meeting with a carpet salesman that turned out to be useless and insulting, he was a godsend. I had just two days to pick carpets for an entire house before leaving, and he helped narrow everything down immediately. He did the installation while I was away and everything went very smoothly. He stayed in touch via email and phone and let me know right away if any problems came up. He also pointed out which lines were having rebates and how to get the refunds put in. The installers did a fantastic job and there was one small problem where they missed a step but they fixed it right away. I will absolutely be using him again in the future.
Description of Work: Peek's carpeting helped me to redo an entire house before we moved in. We replaced bedroom, stair, living room and exercise room flooring.
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Yes, I recommend this pro
$4,000
Sheryl B.
06/2013
flooring contractor
+ -1 moreThey were okay. The guy broke for lunch in the middle of talking to us.
Description of Work: Peek's Carpet did a quote for us for carpet sales and installation.
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$3,500
Louis M.
06/2013
carpet installation
+ -1 moreThe job went very well. We did have a problem with the carpet in one room which turned out to be a manufacturers defect. Peeks worked directly with the manufacturer (Karastan) and they ordered and replaced all of the carpet in the room with no hassle. Peeks kept us informed all along the way.
Description of Work: Replaced all carpet in 6 rooms
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Yes, I recommend this pro
$6,000
P S.
02/2013
carpet installation, hardwood floor
+ 0 moreVery well. Prompt, fast, clean. Excellent workmanship. Price may be a bit above average but worth it. Would recommend. Would use again.
Description of Work: Removal of carpet and installation of wood floor
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Yes, I recommend this pro
$1,500
Shanna L.
02/2013
hardwood floor
+ -1 moreIt was a good experience. The salesman was very professional. I just purchased it from them and I had someone else install it but the whole purchasing experience was good.
Description of Work: I bought some hardwood flooring from Peek’s Carpet.
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Yes, I recommend this pro
$2,600
Mary I.
02/2013
hardwood floor
+ -1 moreVery good experience at both our home and my daughter's home.
Description of Work: Experience in the store was good. We already had hardwood, and really wanted to hear the differences between laminate, engineered wood and hard wood. Because of the cost, and how durable engineered wood is (we have 2 dogs), we were leaning toward engineered wood this time. We had researched online and found out the critical differences we needed to know, but it is still helpful to talk to the salesmen. When we couldn't get the color we found online (no longer made) in the brand we wanted (Shaw), we asked about other brands. The salesman assured us the other engineered wood brand (Armstrong) was also high quality. We, so we decided to go with that brand because of the wood color we wanted. We asked many questions about the quality in different ways to ensure the salesman wasn't "just selling" but had his facts. Prior to installation, our floor had to be "floated" (I.e. cemented to be even). Installation went smoothly inlone day. The workmen came back the next day to clean the glue off, but didn't get it all. I can still see a spot when the lighting is right. Overall, a very good experience. I liked the professionalism. We recommended Peeks to our daughter who just had her new engineered wood floors installed. The crew from Peeks was very thorough. Her floor was "wavy", and the entire floor had to be floated. I really liked the way the crew worked hard and explained what they did (I was at her house). Very professional work crew leader. I wish I remembered his name for the benefit of other customers.
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Yes, I recommend this pro
$4,500
Shameem N.
07/2012
carpet installation
+ -1 moreOverall they were very responsive, prompt, and professional.
Description of Work: We only had our carpet stretched in the living room, hallway, and part of the master bedroom.
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Yes, I recommend this pro
$380
carolyn M.
01/2012
carpet installation
+ -1 moreGary Coker at Peeks was very helpful with no pressure at all to buy. their selection was great but not overwhelming. The installation crew was very good, polite, and clean. I would highly recommend them.
Description of Work: We replaced the carpet in our master bedroom(14x14) and added plantation shutters on one window. We removed the old carpet and pad ourselves.
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Yes, I recommend this pro
$1,150
Brian B.
11/2011
flooring contractor
+ -1 moreVery good work. Helped us make decisions on what we wanted and didn't pressure us on the sell. The installers themselves were friendly, on time every day and worked hard to get things done as quickly as possible. The work was great and we're extremely happy. Only issue we had with them is that the tile removal created A LOT of dust and they didn't do a good job covering the furniture and window blinds or cleaning up after they were done.
Description of Work: Laminate wood floors put in throughout bottom floor. Also removed tile entry way to replace it with the laminate.
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Yes, I recommend this pro
$6,000
Martha E.
03/2011
carpet installation
+ -1 moreThey came out when they said they would and put the floor down. They were very professional. They moved all the furniture and they got in and got out in one day. We didn't have anything to complain about. They did exactly what they were supposed to do. We would absolutely use them again.
Description of Work: We used Peek's Carpet to recarpet the whole house.
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Yes, I recommend this pro
$5,000
STANLEY M.
08/2010
carpet installation
+ -1 moreshoped 3 other stores including Peeks 1002 N Central Richardson Tx 75080 Our salesperson Ed Lipscomb took us by the hand was professional sat us down found out our needs, wants and type of carpet we were looking for he let us browse for a while came back made some suggestions gave us some quotes and samples, plus the features and benefit of various carpets that fit our needs,arranged to come by for measurement. Called back gave us a price on Stainmaster promo that the competion had it was under the competion (and his measurement quote was under competition by 25 sq yards) Place order took 2 weeks to come in as Ed told me set apt to install they came on time took two days I compliment the 2 Installers Jose and Octavius very professional treated our home as if it was theirs and did a fantastic job. Way to go Peeks you gave us a very happy, stress free ,money saving transaction Thank you
Description of Work: installed 122 sq yards of carpet, price included moving all furniture and appliancesTv and computers) all I had to do was disconnect the appliances, and remove fragile items
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Yes, I recommend this pro
$5,500
Kevin U.
06/2010
carpet installation, flooring contractor
+ 0 morePricier than expected, carpet quality not as good as expected, but they were prompt and professional. I have no complaints about the installation.
Description of Work: Approx. 1200 sq feet of Carpet and pad installation
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$2,000
Blake W.
02/2010
carpet installation
+ -1 moreexcellent! ordered carpet, took about 10 minutes. they called to confirm it was in stock and scheduled my installation for the follwoing week. installation crew called day before they were scheduled to confirm, arrived exactly on time (even a few minutes early). installation went quickly and was done very professionally.
Description of Work: purchased new carpet and installation for one room
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Yes, I recommend this pro
$1,200
Beverly H.
07/2009
flooring contractor
+ -1 moreThey were good at explaining to me the cost of carpet and what comes with it. They let me take home samples. They let me come back and tell them what I wanted. They were not pushy and I appreciated that.
Description of Work: We had an insurance claim. I talked to them about putting carpet in my living room, dining room and family room.
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Yes, I recommend this pro
$3,800
CHRISTIANNE M.
01/2008
flooring contractor
+ -1 moreThe man and the woman in the store, who never gave their names, only helped us if we went to the desk and asked a specific question. We left with 3 samples of flooring. Later I made an appointment to have them measure my den. The man came out, said almost nothing, took the measurements and left. I tried calling the store repeated for 2 weeks before I finally reached someone, who said, "Oh, we were out of town." When I asked, she said it would be $12,722. When I ask why, she said because we had chosen an expensive flooring and they would have to put plywood down in the den so it would be level with the flooring in the kitchen. These people definitely did not want out business.
Description of Work: Estimate for vinyl flooring. ($12,722)
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STEVE J.
10/2007
flooring contractor
+ -1 moreThey listen to what your needs and concerns are and direct you to the flooring that best suits your needs. They also work to meet your schedule so you don't have to meet theirs. Anytime I had a question, I gave them a call and they were right there on the spot to give me an answer. I would hire them again in the future.
Description of Work: They installed vinyl planking for me.
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Yes, I recommend this pro
$3,000
TOM Y.
06/2007
carpet installation
+ -1 moreVery well - carpet was purchased at a good price. Person who did mearsurements was on time. Installers on time and did an excellent job.
Description of Work: Assisted with carpet selection, sold carpet and installed.
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Yes, I recommend this pro
$6,000
SUSAN H.
07/2005
carpet installation
+ -1 moreRETURNED CALLS PROMPTLY AND GAVE FREE ESTIMATE. THEY GAVE AN ESTIMATE OF 3,071
Description of Work: DECIDED NOT TO USE THIS COMPANY SINCE I FOUND ANOTHER COMPANY THAT HAD THE EXACT COLOR AND LOWER PRICE I WANTED.
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Yes, I recommend this pro
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Contact information
1002 N Central Expy 601, Richardson, TX 75080
http://www.peekscarpet.comService hours
Sunday:
ClosedMonday:
10:00 AM - 6:00 PMTuesday:
10:00 AM - 6:00 PMWednesday:
10:00 AM - 6:00 PMThursday:
10:00 AM - 6:00 PMFriday:
10:00 AM - 5:00 PMSaturday:
10:00 AM - 5:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Window Treatments,
Countertops and Backsplashes,
Ceramic Tile,
Carpet Cleaning
FAQ
Peek's Carpet & Tile is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 5:00 PM
Saturday: 10:00 AM - 5:00 PM
Peek's Carpet & Tile accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Peek's Carpet & Tile offers free project estimates.
No, Peek's Carpet & Tile does not offer eco-friendly accreditations.
No, Peek's Carpet & Tile does not offer a senior discount.
No, Peek's Carpet & Tile does not offer emergency services.
No, Peek's Carpet & Tile does not offer warranties.
Peek's Carpet & Tile offers the following services: Carpet, Tile, Wood, Stone, Laminate, Vinyl, Cork, Bamboo, Marble & Granite.
Contact information
1002 N Central Expy 601, Richardson, TX 75080
http://www.peekscarpet.comService hours
Sunday:
ClosedMonday:
10:00 AM - 6:00 PMTuesday:
10:00 AM - 6:00 PMWednesday:
10:00 AM - 6:00 PMThursday:
10:00 AM - 6:00 PMFriday:
10:00 AM - 5:00 PMSaturday:
10:00 AM - 5:00 PM