Honest Install

The technician Fares did an outstanding job by quickly troubleshooting a sound problem. He assessed the receiver settings and the DVD player and localized the problem. He was very patient as he explained how to mitigate if the problem arises in the future. Job well done.

Contacted Honest Install to ask about getting an in-home consultation for my Media Room. Cody was at my house a few days later and helped me decide what all would work for my small media room. He was very helpful. And he got an estimate to me the very next day. I then communicated with Cody and agreed upon what work they would do for us. He was very flexible with what we wanted. They didn't mind that I wanted to re-use a lot of existing equipment, and didn't charge anything extra for doing that. They were able to set up the install appointment for just a few days later. They arrived in the morning and worked all the way until about 5pm (a crew of 3-4 install technicians). They did a great job getting it all installed and set up and were very friendly and answered all the questions I had. Overall, it turned out great. I'm very pleased that I decided to hire this out to Honest Install instead of trying to do it myself. I will definitely use them again in the future for any audio/video needs.

Everything went great including the technician but the one thing you need to verify is how old your stereo system is and is it completely compatible with the bells and whistles associated with the outcast. My stereo was a year old at the time but was not able to run the stereo off my iPhone app connecting the outcast. It wasn't Honest Installs fault but just make sure you can verify through the tech or the owner what model of stereo you have if already purchased or if you do it all at once make sure everything jives with the stereo system and their wireless speaker that way you can have the most affordable system and enjoy the convenience of what they offer and technology advances for today.

I wanted the 60" LCD TV (that was already mounted on the wall in the bedroom), moved & mounted in my living room in a corner area. Two installers, Cody & Chris (?), arrived on time; how often does that happen? They were polite and professional. I already bought the corner mounting bracket elsewhere after doing a very thorough research to be sure I bought exactly what I needed for the weight & size of the TV as well as for mounting in the corner.. They said the bracket I bought would work and didn't try to sell me one of theirs. A couple other installers wanted me to buy one of their brackets or they would not do the work. I could tell from the start they knew what they were doing. They surveyed the job/task at hand and worked together as a team to get the job done. It didn't seem to take very long, but I can't remember how long now. Everything went very smoothly. They asked about placement of the wall-corner mounted TV & the wires in the living room. They had me sit on the sofa & chairs to ensure the mount & height of the TV was where it needed to be for viewing comfortably. They covered the cables & wires behind a strip so they don't show. They removed the old bracket from the wall in the bedroom, moved my antique 36" TV from the living room to the top of the dresser in the bedroom, AND connected that old TV (from the living room) to my satellite box. I thought that was exceptionally nice of them. That old TV weighs a ton, probably more than the 60" LCD. They took care of every detail, even carried off trash from packaging, etc. before they left. I waited a few weeks before writing the review to ensure there were no problems or issues. TV mount is doing as great as when they left. I've had no problems. Would highly recommend. Will use again. AWESOME JOB....TV mount, cables, etc., looks fantastic.

Overall, I was very pleased with Honest Install and would use them in the future. Only issue was that they were delayed from a previous job, but did give me a courtesy call letting me know that they were delayed.

Very pleasant to work with. Showed up on time and work was well done. Price was very reasonable.

Very responsive. They quickly set up a time to estimate the job and provided an estimate same day. They were extremely helpful in adjusting the services needed before the install. The two installers were on time and very professional. They did an outstanding job and looked for ways to achieve the desired end state while reusing some of the existing audio gear I had. i would highly recommend Honest Install and would use them again. They really get the customer service approach.

I needed 4 satellite speakers installed on ceiling and a the rear sub cable dropped through wall. Also had floor speaker wires tucked and a cable rail cover along wall behind TV and stereo. Chris came and gave an estimate and even looked to see if he could find better prices for the speakers I was planning to get. He couldn't but at least he tried. Dru and Chandler were the installers and did a great job of running cables and even split the sub inputs to make it stereo. I've been watching a few movies since and am happy with the setup.

The team arrived on time (a little early, actually). The workmanship was excellent. They were done in well under an hour, start to finish. The team was very courteous and professional, and they helped explain some questions about the original install that we had thought of in the meantime.

Excellent. Arrived on time. Very professional. Cleaned up after completion. Would definitely use again.

I called and scheduled an appointment for Monday, 12/3/12 about a week before. I had no problems and I believe Chris is who I spoke with. He and I discussed the various mounts available and what would be best for the price. The mount was on sale for a pretty reasonable price, but the installation was going to be pretty expensive. Because I was having the TV installed (and didn't trust any of the big boxes to do it) for my parents at their house and I couldn't be there to do it, I went on here to find someone that could be trusted. On Sunday, 12/2/12, someone else called me to inform me that there was a conflict with this time and that they would need to change their install time to begin between 12:30 and 1pm. At this point, we agreed. The installers didn't arrive until 1:45. My expectations were probably unreasonable when I thought that they would arrive on-time after rescheduling a prior appointment, but I know that at least they could have called and said they were going to be 45 minutes late. They did not. The reason for the agitation stems from my father having a doctor's appointment that he had to be at in the afternoon and that the 45 minutes is what cost him his ability to make it. We tried to be flexible. No one called to apologize until after I called and left a complaint voice mail. When I received the call, no compensation was offered for the time and appointment lost. The work performed was very good and up to standard. The timeliness and professionalism were, in my opinion, not..

Everything went right. Just call them! :-)

Two technicians, Darrel W. and Dru A., arrived at my home on time to start the service I requested. They brought all appropriate equipment as well as catching blankets for any mess they created. They mounted 2 TVs and managed to hide wires behind a tricky area. They were extremely courteous, knowledgeable, and professional. They worked well together and got the job done correctly! I am very pleased, this was obviously not an easy job and I could not have done it myself.

I left a message for Chris late one evening, well after business hours, asking him to call me with an estimate for installing a new flat screen television, running the wiring into the wall so it would be hidden from view. He phoned me the next morning and asked me a few questions, gave me an estimate, and we set up a date for the installation. The two men who arrived to do the job (Dru and Chandler) were on time, uniformed and neatly groomed, and extremely courteous, friendly, and professional. They did the job quickly and cleaned up the room when they were finished (vacuuming and replacing anything that was moved), and then showed me how to use the remotes associated with the TV and BluRay player they had installed. Although the cost of the service was a little higher than I expected (it did include the mount, which cost less than I could have purchased it for myself), it was certainly work that I could not have done myself, and I am completely satisfied with the results and more than impressed with the outstanding customer service delivered by Dru and Chandler.

When I arrived at my house on Wednesday at 2:30, the Honest Install truck was parked in front. Upon entering, we discussed work to be done and they proceeded to their tasks of taking down the old DLP TV and disconnecting wires. They also removed wires I no longer needed and old components I no longer used. After the area was clean, they unpacked my new TV, attached the base and positioned it in it's specific area. Next, we walked through the rooms that had sound controls to make sure the speakers worked properly. Finally, the technicians discussed how to use all the TV controls and the possible use of a universal remote. They loaded the old TV and components into a truck and away they went.

They diagnosed and solved the problem in less time and for less money than originally quoted.

First of all, I cannot tell you how nice and friendly the two installers were. They worked diligently and the end product looks just super.They hid my components so all you see is my flat screens on the wall. I could not be happier. I've already called my sister and two sons to recommend this company. Excellent work.

A admirable experience from start to finish.

In fairness they were responsive when the first company I called was not, and they accomodated a strict timeline around a GC I hired for a remodel job. They also gave me a good deal on a sunfire sub and panamax electronic filter station. This gets them a B on price and punctuality. This is where any positives stop. In my dealings Honest's owner (Chris I believe was his name) did not properly bid the job and I did not get the scope of work I thought I was paying for-specifically they did not wire in a plate for bananna plugs and did not leave me enough slack on the wire to accomodate my needs as clearly discussed. Instead of honoring the work as a warranty issue Chris was righteously indignant that it was my fault (can't see how it could be since it had to do with install of a custom shelf we discussed and clearly the job unfinished - equipment on night tables until shelf arrived), and claimed my complaint was "a preference issue not a warranty issue." It was only after I reminded him I was an Angie's list customer he offered to have his people re-inspect. Ultimately I no longer trusted the man and had to go with another company to redo/finish the work at a cost of an additional $600. Overall not satisfied. There is nothing worse than a contractor who does work out of obligation to prevent bad press-not because they stand behind the workmanship. This results in poor workmanship, a poor customer experience, and certainly is not deserving of additional business. That's my take-as the CUSTOMER (something Chris seemed to forget). Overall I think my above review is generous. The F review re professionalism is directed at the owner for the above reasons. In response to the company I would just say that it is INACCURATE and makes baseless allegations about my perceived intent to have work done for free after paying several thousand for the job. In fact, I had to pay another company $600 to correct "Honest's" mistakes-and I was happy to do it not to have Honest come back in my home. Just beware. I appreciate the well wishes from the company, but the accusation that I was angling for free work after Honest damaged my home and performed a substandard job is offensive and warrants a response. I'll leave it at that rather than crawl further into a sandbox with an owner who is simply trying to create a record that mitigates a well deserved poor rating. I wish the company the best in its future endeavors and hope they strive to deliver a better product for the sake of their consumers in the future.

Called them and schedule 2 appointments; both were performed timely with no issues.

It was a very easy process and i am very satisfied with the results. They were very helpful and even assisted with product selection..

Service was very professional with a courteous and responsive team from the initial quote to the actual installation. Chris promptly answered all of my questions and worked with me to ensure I was purchasing the appropriate products to fit my needs. Final pricing was exactly as quoted, which was cheaper than other quotes I received (especially for the equipment - receiver, speakers, etc.). My installation crew, Fares and Chandler, were punctual, hard working and friendly. They arrived on time (around 1 pm) and worked non-stop until the job was complete to my satisfaction (around 9 pm). Although they ran into a few obstacles with the wiring and configuration, they worked diligently to find the best solutions and did not take any shortcuts to save time. I truly appreciate the high quality service I received from Honest Install, and can't wait to enjoy my new home audio and video system. I would definitely use them again in the furture.

They were neat, clean, professional, on time, and fast. Awesome job!

Great work; professional, flexible and willing to work with me on various options/alternatives related to the installation. Would highly recommend and use again in the future.

He did a great job of containing the dust and insulation that came out. He answered all of my questions in a very professional manner.I would definitely use Honest Install again.