Honest Install

I contacted Honest Install from having located them on Angie?s List. The sales person came out to my home were we discussed the project. He provided a quote a few days later via email. I thought the quote a high but noticed a third of the cost was setting up the 5.1 speakers so I decided to do that myself before the install date in order to save several hundred dollars. Honest Install did a good job. The two technicians showed up a little after 9 AM and began to setup the equipment after a short review of expectations from me. The guys were professional and accommodating. I even called an audible during the install and asked the installers to run an Ethernet cable from my office where the Verizon router was located to my entertainment center and they were able to add that to the job with little effort. When they left around a 1 PM everything was setup correctly and working. The installers were friendly and methodical and took their time to make sure it was done correctly. The only caveat to the install that I was less happy with is that I was still hit with nearly $200 for connecting the speaker for which I had already pre run the wiring as well as hung the speakers. All they needed to do was connect it. Even then that fee was a reduction in the nearly original $300 to install them. One technician did spend an inordinate amount of time connecting the speakers which should not have required much effort at all. I felt the $200 fee was too high should have been reduced much further given the work required. Mounting the television over the fireplace was the largest part of the install from my perspective and was the primary motivation for hiring them. Much of the other work can be done yourself if you have the time and I just felt the $930 (in four hours) cost to perform all these services was too high. Quality and professionalism were outstanding however.

It went GREAT! Chris and Dru were AWESOME !!!!!..... I will always use Honest Install for all of my Audio and Video needs.

Very good job of hanging my flat screen and setting up my entertainer system. There were some issues but they took care of it and did a great job. I would use them again.

Excellent, professional, expert advice on where to hang the TV, how high to hang it and pros and cons of how to wire it. Very knowledgeable and personable service crew. They are well worth the extra expense as compared to others!! I would use them again and highly recommend them if you want it done exceptionally well with no hassles.

Honest Install did an awesome job of installing everything in my media room. They were prompt and courteous. Due to the configuration of my media room and the projector I purchased, I had to make some adjustments. The installers helped me every step of the way. I reviewed and talked to several different home theater installation companies such as Magnolia and Starpower. I would recommend Honest over anyone else in the metroplex, especially for the price. Magnolia would have cost double. Go with Honest Install for your home theater needs!

Went well. I didn't have any problems with them.

Honest Install totally blew me away with their expertise, skill, and professionalism. John, the Sales Manager, and Ashley were extremely helpful, courteous, and responsive in assisting me with my inquiry. They readily provided a competitive price quote on the exact model TV I requested, and John was especially efficient and thorough in quickly identifying the key details of the installation and in determining what services and hardware would be required. John provided a very accurate, detailed, and comprehensive price quote. Dave and Brandon showed up right on time, and even called me before arrival to let me know they were en route. They got right to work, and their high level of expertise was immediately clear. They first removed the old TV, and then installed the new one exactly to my specifications. On their own initiative, they even found a way to reuse the old mount, which saved me hundreds of dollars. The result is a beautiful, masterfully executed installation that exceeded my expectations in every way. Dave and Brandon were very thorough in cleaning up, removing all traces of their work as well as all boxes and other material. They also took the time to show me how to work all the features of the new TV and answered every one of my questions. They even gave me a receipt for the donated value of the old TV which I can use for my taxes. And they were so professional throughout the entire service visit. I've had several TVs installed before, by a number of different companies. I have high standards, and I'm not easily satisfied. But I was beyond impressed with Honest Install. This is the best TV installation experience I've ever had, by far. I will never consider using anyone else, ever again.

At the beginning everything seemed to be going well. I called on Wednesday they set up an appointment for the following Friday. Although they arrived about an hour late, I was okay with that. We went through the house looking at everything (even opening outlets), they went into the attic, and they left with a full list of everything that I needed. I asked that the different requests be broken down, as I wanted the option of buying my own equipment and/or staggering the work. When they left, I felt very good about the experience and was looking forward to working with them. By the next Wednesday afternoon, I still did not have a quote. I called and was told "We're so sorry, we are abnormally busy. But I'll get your quote out tonight." I said fine...and waited. Again.... nothing arrived. Finally, on Saturday afternoon, 8 days later after the onsite call and 3 days after I called to check on it, a quote showed up. Sadly, I could quickly tell it was hurriedly pasted from their standard pricing menu, as everything was quoted exactly as it is posted on their website (same price ranges, same disclaimer abut services that weren't necessary in our case, etc.). I honestly don't have any idea why they took the time to come to my home, nor why they bothered to email a quote -- they might as well have just told me to go to http://www.honestinstall.com/pricing-and-services.php and figure it out myself. In addition, the quote entirely overlooked many very specific and critical requests. For example: the wireless reception in our home theatre is spotty at best, so we wanted to activate the pre-wired ethernet in that room so movies can stream without interruption. During the visit, the representative took the time to open a wall plate to confirm there was already a Cat5 wire in that particular box -- which means there was no need to drop cables, no coring, no drywall work, etc. But when the quote arrived, it left out that room entirely! There was also no mention about wiring the second bedroom upstairs, nor the downstairs office (which is where the Uverse modem is located so without that room there is nothing to "connect."), nor the entertainment center downstairs, etc. BUT they did manage to get in all the equipment quotes. Multiple big screen TV options, wall mounts, AV receivers, speakers, the actual ethernet switch... Basically everything that I specifically said was optional. To be honest, I was perfectly willing to buy the equipment from them -- but not without a decent quote on the necessary wiring work. To be fair. I did give them the opportunity to update the quote before posting this review because I understand that things do happen, and other reviews for this firm are quite good. So I wrote back to explain that I was disappointed, that the quote was incomplete, and I provided precise details on what was still missing. They wrote back to apologize for being busy yet again, and admitted the first quote was indeed incomplete, but STILL didn't bother to actually update it. I suppose they are so "abnormally busy" that they've already written me off as a potential customer. So -- I'm still on the hunt for someone who would like to secure a long-term, potentially quite profitable AV customer. All I need to start that relationship is a decent quote to activate the ethernet in 6 rooms of my pre-wired house.

It went very well. The crew that came out were extremely knowledgeable and very, very professional. I was a bit shocked at the total cost, but now that I've gotten over it, I realize it was worth it.

The men who came out to the house were great, very professional, and very informative. They explained everything to my husband and made sure they cleaned everything up. They were great to deal with and I would definitely use again. Additionally, they sent a check for to reimburse for Angies list referral, which they did not have to do.

I researched 5 other contractors before I found Honest Install. All the other Contractors (including Best Buy), tried to get me to buy a system outside my stated price range. Honest Install looked at my Price Range, and suggested the best solution given my budget. The final solution was awesome. They gave the best solution, for the best price.

Frankly I'm a bit of a cheapskate so initially I thought perhaps the price initially was a little high. But because they seemed so committed to customer service I decided to go ahead. Cody came out first to size things up. He gave me a quote that they honored. Initially I was going to also buy a TV from them. However I found a sale and Cody was kind enough to look at a couple of pictures/specs I sent to his phone and advise me as to which was the best deal. The installation team showed up on time, they were courteous, professional and very competent. They set me up with a universal remote and were incredibly patient in programming it exactly they way I asked. I know I was being a bit particular but they never made me feel as though I was putting them out. I also added Slingbox, remote headphones, etc. and they made it all work seamlessly together. Bottom line is that they did a wonderful job and got me set up with a system in my house that I could really enjoy. Had I known it would be this great of an experience I wouldn't have thought twice about the cost. Now comes the good part. Afterwards I had a couple of issues/problems. There was no problem with their service or components. The issues were all the result of "operator error." I am a techno-moron. However, Cody spoke with me on the phone several times walking me through and helping me get things back on track. I still couldn't get my computer to play on my television via an hdmi cable. When he couldn't talk me through it on the phone he insisted on coming to my house at no additional charge and troubleshooting the problem. While he was here he figured out the problem was a defective hdmi cable. The cable was purchased on-line and not from Honest Install. Then when I mentioned my Sling-box was not working the way I had hoped he looked at it and realized that I needed a couple of additional cables to make it work at its best. He drove to a nearby store, bought the cables and came back and set it up for me. I have been in sales myself for many years. I recognize and appreciate good customer service. Honest Install and Cody in particular have gone ridiculously beyond what any reasonable person could possibly expect from a company/individual. If you need the type of service they provide, call them - you will not be disappointed. They have my permission to give my phone number to any one that would like a reference. These guys are the awesome - thank you Cody!

They provided excellent service. All jobs were performed in a professional manner and the results were professional. I couldn't be more pleased with their work. They are a little on the pricey side, but well worth it and their charges aren't exorbitant. I never felt like I was being treated unfairly or being taken advantage of.

After seeing such great reviews, I contacted Honest Install to have a projector replaced in my home theater. That's really all I wanted, but the salesman thought it would be a good idea to come out and take a look at my setup beforehand, so I scheduled an appointment. Made arrangements to be home for the appointment, but he failed to show up. When I was able to reach him the following day, he explained that there had been some error on the calendar . . . . I reschedule, and he comes out. He scheduled me for Friday, August 30, 2013 between 9-12 to install the projector. Salesman made sure I understood that work would begin between 9-12. No problem. No show, again. Started trying to call the business, and I could only get Cody's voicemail. That's all I ever get when i call, by the way. After about 20-30 minutes, my original salesman calls me back. "Oh, I thought it was for tomorrow. Let me check. It's on my phone. I'll call you back." Another 20-30 minutes later goes by, and he calls me back with some nonsense about sending me an email, and I was supposed to confirm. No, we had a firm appointment, time and everything. Very disappointed. UPDATE: I have reviewed the owner's response, and he simply doesn't know what happened. There was never any understanding that I needed to confirm anything. It was a firm appointment with an arrival time. The salesman explicitly stated when he was at my house that I didn't need to put down a deposit because the work to be done wasn't going to be more than about $150. All this other stuff is just a bunch of excuses that the salesman came up with when he dropped the ball. Remember, this was the SECOND time he had failed to show up for an appointment.

Fares & David were very courteous and professional. They did a really nice job of mounting our new 70" television, making all the connections to our existing game console, dvd, etc... Fares took the time to program the remotes and explained how to find everything. These guys were as good as the Angie's List reviews said they were! We're very pleased with the service and will definitely use them again when needed!

They redid the audio and video system in our living room that was not working - the simplified it and this helped us a lot. Then without being asked, left a detailed list with little drawings, of exactly how to work everything. They were very pleasant and helpful in person as well. A pleasure to work with and we will definitely use them again.

My old house is a pain when it comes to concealing wires. This was compounded by the location of the rest of the components under a window. Honest Install came out and was able to completely hide the speaker wires to the back speakers, but to do so they really went above and beyond by crawling under the house, then running the wires up inside an internal wall then back through the small attic space to the speaker locations. The installer came out of the attic completely covered in insulation and a smile on his face, happy to have finally gotten everything run and that they did it without putting any unnecessary holes in the wall. Great service and I would definitely recommend them to anyone.

I purchased a HDTV from Best Buy and let their Geeks perform the install. It was never right. Cody came in, and within minutes, found the problem. He was pleasant, knowledgeable, quick, and tidy. I will never use the Geeks again for my home audio/theater system. In fact, I plan to update my inside and outdoor system, and I will definitely let Honest Install complete the installation. Thanks for a great experience.

Great company to work with!!!! Very punctual and professional Fares really knows what he's doing and is very efficient. He and his co-worker had the new Bose sound system installed and working beautifully in no time, found the problem with the DVD/VCR player and had that working, and then programmed the Bose remote to handle ALL of my components: TV, DVD/VCR, U-Verse box, etc. All of this was done in minimal time, and Fares also took the time to walk me through the Bose remote to show me what to press for which component.

When I decided to mount my 32" tv on the wall in a spare bedroom, I thought, boy, I can do this. This looks easy. And for some, it probably is. I learned real fast just how mechanically challenged I am. I bought what I thought was a decent stud finder ($20), had my drill out with the proper bit, my level, all the screws and bolts laid out, and was ready to go. Marked the center of my wall, had my son help me level the bracket, marked the drill spots in the centers of what I "thought" were proper studs, according to the stud finder. Drilled my first hole and guess what? There was no stud there. Drilled through the sheetrock into thin air. I was mortified. Packed it all up and called these guys. John let me know straight away that they had the solution. He scheduled the appointment for me (was about 3 days out), walked me through the steps, including patching up the hole I made in the wall, and made sure we agreed on the charges and that I knew what I was being charged for. He, to my delight, also gave me $25.00 discount for finding them on AL. Chandler and Jerry showed up right on time (called me 30 minutes in advance of arriving). They quickly surveyed the situation and had my tv mounted and ready to go in an hour or less. They were very nice, very professional. I will call them again in a heartbeat rather than attempt this again on my own.

Scheduled quickly and efficiently. The estimate was spot-on (a bit high, but all estimates from other companies I received were in this general price range too). Installers were professional, clean and very helpful. Even cleaned their mess as they worked! Work looks great and very happy. Highly recommended.

This is how a service call should go! Appointment was made by phone via an extremely courteous representative. The technician called to say he was on his way and arrived right on time (on a Saturday morning!!). Fares and Sam were neat and tidy in their clean company uniforms, and were friendly and professional in their attitude. They got to work immediately, and working quietly and efficiently, they completed the job quickly. They tested the system, cleaned up the work site, did the paperwork, and were gone! All-in-all I couldn't have had a better experience! I would use this company again, and I have no hesitation in recommending them to others.

Let me start by stating that I usually never write reviews, but felt compelled to do so on this occasion, just because of the outstanding customer service provided by the Honest Install team. I called them out to "fix" the sloppy job that the Best Buy Geek Squad had made of my Tv/Stereo installation, in hopes that they could give me the streamlined/clean look I was after (without wires showing anywhere). Everything went smoothly with the installation - from the time that Chris and John came around to inspect what was required and presented their estimation for the job, to the time that Drew, Dave, Chandler and Mike completed the installation. I was impressed with their professionalism, and the fact that they explained what they were doing each step of the way. What I also liked was that upon the initial meeting, Chris/John did not try to sell anything to me, and were prepared to work with my exiting audio/stereo/TV equipment. It was only after I asked several questions on available options, that they suggested wall mounting the TV / Cable Box/ DVD player, adding a sound bar (even then they gave me several options - not just going to high end Bose Cinemate system which I eventually picked) so as to avoid running wiring under carpets etc. On a side note, I chose to add the ROKU 3 internet streaming box, which is causing some issues since it keeps dropping wireless internet connectivity, however that is probably related to the product itself and not the installation. (I discussed this with John shortly after the installation, and he is willing to send out a tech to look at the issue..again, this speaks to the great customer service these guys provide!) I am going to call Honest Install again later this year to complete a couple of projects in the master and guest bedrooms and I would highly recommend these guys to my friends and family.......call them, you won't regret it!

Excellent service and price, had video interference with u-verse but after a few attempts they figured it out and solved the problem

I was thrilled to get a call the morning of the installation, advising me that they were running ahead of schedule and would like to come install my TV early, if it was convenient for me. It was! They did an excellent job of installation. They were very respectful of my property - both the TV and the furniture, and used the utmost care in moving the gigantic entertainment center away from the wall in order to reach the plugs. Also, they VERY carefully returned everything to the exact place where it was before. After the installation was complete, the technician took the time to show me how to operate the various components through the remote control and even had me do it myself in his presence, to make sure I understood how to do it. All in all, I was very impressed with the service I received and the professionalism of the technicians. I would definitely use them again.