Honest Install

unknown

Overall experience from quotation to installation was OUTSTANDING. Chris (owner) and each of this employees were professional, knowledgable and very competent. I chose Honest Install out of 4 different bids and organizations (both large stores and independent companies). From owner to installer ... these folks were a distinct pleasure to work with. They listened, they advised and they performed. Pricing was very competitive ... lower than the large stores and competitive with the independents. NOT the most expensive OR the cheapest - but you will get everything you pay for ... competently and professionally done. And you will NOT be oversold a lot of cables and equipment you never needed. Chris manages and operates a very 'customer-focused' business: NO HARD SELL, NO UP-SELL ! He and each of his installers are very courteous and were always on time - calling to confirm appts and arrival times. He is a 'hands-on' owner who ensures things are going well and as expected. The installation was complex - spread over several different days because I was having drywall construction, cabinets and bookshelves installed and painting during this process - in between initial AV wiring, TV install and final AV equipment relocation into my closet. Discussed the complexity of timing with Chris who advised when each construction and installation element should be executed. All went well with NO hitches ! The only attribute I wish I had asked about was "cable management" behind the rack of multiple components !It is a massive maze of wiring and cables. I cannot say enough good things about the organization. And I am in no way connected to any of them ! This organization needs to be on everyone's short list for anything related to AV projects - small or large.

We were having problems with some of our AV equipment and were having issues in getting the guy who actually installed our wireless TV and other AV equipment to service the equipment - just wouldn't return our calls, etc. So, I tried to find another AV supporter through Angies List, and found Honet Install. We called them, they promptly answered the phone and scheduled an appointment to come check out our problems. Two very nice techs showed up on time this morning, who were very knowledgeable, professional, and courteous. They listened to our issues, found the problems in a short period of time and was able to resolve them at a very reasonable price. They didn't try to talk us into spending a lot more money that we didn't need. Even gave us tips on ways we can help eliminate some of the problems in the future. We will definitely call these guys in the future for all our AV needs!

Fared and Dru arrived on time, did the installl, make some recommendations and were done in less than an hour. Very pleased with their work and would definitely use them again.

Fantastic. I could not believe any company got the ratings I saw here on Angies, but this company is awesome and were professional from start to finish.

We were very happy with them starting from the quote process where Chris was very professional and gave us the right advice without pushing us. The installation process went smoothly and we are very happy with the work that has been done.

The overall project went well. No complaints at all. Darrel and Dru took the time to work on centering the tilt bracket which was very important to us. They also did a very neat job on relocating the electrical outlet behind the TV. As mentioned earlier, we have no complaints as to how this project turned out. We are very satified with how the TV looks in the new location and we love it!

Our work took a total of four trips with four different workers. I regret that we don't remember the names of the firs two who came to move the old TV upstairs and install the new one over the mantle, but they were consummate professionals who worked swiftly and without fault or flaw. Chris came that same afternoon to install and program the universal remote. Later, Tom came to connect a newly procured HD cable box upstairs and, though no fault of his, that box simply was not working correctly. Once we got another HD cable box from Time-Warner Chris returned to install it and install and program the universal remote. So unassuming was Chris and so humble of demeanor that we were surprised to learn later that he actually owns the firm. This was a five-star, first rate experience from beginning to end. Four trips and all of them involved on-time arrival, a clear understanding of what was to be done, and extraordinary neatness in the installations themselves. In the (we hope unlikely) event we need these kinds of services again we'd call them in a heartbeat. Great work ethic, by a local firm with clear commitment to customer service, no "upsell" shenanigans, and all four who visited arrived in a timely way, were pleasant, congenial, and competent. We simply could not be happier with our experience and regard the cost as fair and reasonable.

The team that arrived was friendly, courteous, and on time. They asked me enough questions to make sure they were clear on what I wanted. I added a few small wrinkles to the installation which required that they go get some more parts, which happened quickly without delay. The new wires were run, and jacks were installed and terminated in the wall. All of the dust was cleaned up. I was very happy with the quality of work, and the professionalism of the team. I would work with them again without hesitation.

Chris, Tom and the team are a professional and caring group. They take the time to get to know the customer and their needs before completing a bid. Their work was top notch and they take great care to leave your project as clean as when they arrived. Attention to detail was very evident. They are patient and above-all - honest.

Overall the work was excellant and I was pleased with the result. They really tried to do the best job possible and wanted to make certain that I would be pleased with the result. In today's service market, most companies try to get by with as litle effort as possible. It is refreshing to see a company that truly likes the job they are performing and intrestred in the results.

Tom at Honest Install was very responsive in responding to my request for a quote. He came out and looked at the space and asked more questions on what we wanted. He responded with a quote that was much lower than the other companies I requested bids from and gave us the best deal. He was aware that that we were a non-profit and arranged with his boss a very good deal for us. Two installers came out on November 17 and installed the equipment. It looks very professional and they cleaned up their mess before they left. Everything was hooked up in a way that is easy to use and we didn't have to purchase any extra cables or equipment. I highly recommend Honest Install.

They were great & gave me instructions on how to operate the equipment. I would definitely hire them again & I appreciate their focus on detail to ensure the equipment worked properly.

The work was excellent from beginning to end. The quote was good, everyone was friendly, the guys who did the install called to let me know when they would arrive, we're on time were flexible and did a great job! I highly recommend Honest Install!

Tom gave us a quote on the project, and Darrel and CJ handled the installation. They are super professional and accomodating. They ran into a couple of issues based on how our home was built, but handled it perfectly to our satisfaction even going beyond what we asked and did it with a smile. We couldn't be happier and higher recommend Honest Intall.

Came to the house two weeks prior to answer a few questions related to sound system and tack down some loose wires. Returned this week to perform above work. Frankly, there were some problems related to the first day's work. Chris and workers returned the next day and addressed all problems. The true test was the response to problems from the first day; everything addressed to perfection. These guys are awesome, they are the best!!

I had three companies come out and give me an estimate. Honest Install had the best plan on how to provide me with the stereo functionality I was looking for. They were very professional. They're price was a little more expensive than others, but it was worth it as they had the best ideas.

Chris and his crew were great from beginning to end. Chris made sure we had the right design & equipment. His crew knew just what they were doing & made the whole installation look easy, though we knew it was anything but easy. They incorporated our existing freestanding cabinetry on either side of the fireplace and it ended up looking like a high end custom setup. They even installed a small "eye" in the door so we can run all of the equipment (DVD, TV, Cable) inside of the cabinet without opening the door. The second 60" TV installed in my husband's office turned out just as beautiful. All the wires & cables are completely hidden from view. Compared to other installers, these guys were so much more affordable and I just couldn't imagine how the job could have ended up any better.

The system was not working well since its installation. They fixed it in just one visit. I was really excited. I spent $250 on the job. They did not recommend things that I did not need. They did not try to make money by suggesting things. The current equipment responded as it should have. They were honest regarding the price. They were knowledgeable. If you have more knowledge than the person you are serving, it is easy to take advantage. However, they did not do that. They did a good job; they did what they said they would do. I had no complaints with them at all. I can recommend them to anyone. They were great. I would use them again in the future.

Took about 1 1/2 hours and all was compleated.

I called them and they responded the same day. Install was very thorough and fast. The technician was very courteous, knowledgeable and patient. He set up our system to be as easy and beneficial as possible with the equipment we had. They even installed stereo wire where needed. I used the Geek Squad a couple years ago to set-up the same system at our old house, and it cost twice as much, and didn't involve as much work. These guys are totally worth the money if you don't want to spend the time and hassle figuring home theater install on your own. Can't tell you how happy I was with the service, price and outcome.

Service was great. Manager explained the best options and package for my set-up, and service techs performed to our expectations. TV mounted with tilting bracket, the soundbar hidden behind TV, looks great and operates perfectly. Price was high, although products purchased through Honest Install were cheaper than BestBuy. Would reccommend for residential projects!

Chris set up our installation for two days after I spoke with him. He asked all the needed questions to define the job and when the technicians arrived it was clear they had a good understanding of the task from Chris. The technicians arrived on time, asked the needed questions and went to work. They were willing to make it a collaborative effort when I had suggestions for addressing a couple of difficult locations that were encountered. They completed the task in about ~5 hours, as predicted. In addition to vacuuming & picking up after themselves they stayed while I ran the configuration tool on our receiver just to be sure all was well. There were no additional costs, just the $399 originally quoted. I was also able to return $175 worth of speaker wire & sub-woofer cable because the installation fee included the technicians using their cable. I was very pleased. I will recommend Honest Install to others and would have no hesitation in using them again myself.

The Update: Chris was kind enough to come out on a snowy, sleety, wet Sunday to help us with the operation of the systems. We worked out a couple of glitches and now are very happy with the install. He left us with a written cheat sheet. Thanks, Chris. When I called for the appointment, Chris asked lots of questions about where & how things were to be placed to determine which service we needed. They required a one-half deposit by credit card before setting the appointment. The installers, Peter and Clint, were punctual. They entered the house and got to work like the devil was chasing them, probably due to the Christmas rush. They were here for a mere 2 hours. They tore into boxes to get the components, brought in the tools and ladder and went at it. We provided the mount. It turned out that the blu-ray and cable box would not sit on the mantle because we bought the largest possible TV that would fit the space. The sound bar fit on the mantle and the other pieces are on the hearth nearby. They put in a cable hiding runner to cover the wires that showed. Peter was able to program the components for the most part. He said he had Verizon Fios at home so was familiar with it. However, the sub-woofer would not work and the internet connection would not work. The next day, we found out that a part, the wireless digital transmitter, was missing from the sub-woofer. Although they had taken the boxes with them, I rechecked the soft packaging and didn't find that transmitter. I had to call the seller and get a new system sent out & returned the old. Also, we had to go buy an optical digital cable to get the TV to speak through the sound bar. Meanwhile, we still can't get the internet connection to work. Peter said he didn't know why it wouldn't work, and it really wasn't his area & we needed to contact Verizon. When we were working on the internet connection, Peter ASKED PERMISSION to go in the other room where the wireless router was located. That's a first. We are still bumbling around trying to learn all the features and how to operate the remotes, and still can't get the internet connection to work. It looks like education beyond basic operations costs more. :(

Honest Install was punctual, provided a very fair quote, and executed the intall perfectly.