Elegant Improvements LLC

The complete right side missing, both screen doors missing, and glass panels are missing where the square cut plywood is located. I'm working with Elegant Improvements in Richardson, Texas. I signed the contract with the owner JP and he told me 12 weeks to construct the project. About 14 weeks came and went and I heard nothing from him, so I called. He said everything will be on the next truck and shipped. Over a few phone calls to him over the next couple months he kept telling me the same thing. It's on the truck and on its way. Obviously, a lie each time. Then the sunroom arrived and some of the windows weren't even mine, nor were the two screen doors. In addition, certain windows were completely missing. Even the guy Lee who was constructing my project was getting frustrated with JP. Lee had to come out 3 times and the job still wasn't done due to a lack of quality control by management. There is no communication with JP and he's a liar. I don't hear anything from him until I begin complaining. He's been dragging out this simple project (as pictured) for 7 months. He takes no responsibility for anything holding up the prosses. Just last week he came to me complaining about the factory is to blame, and how nothing is his fault. This guy actually had the balls to tell me he can't even get caulk. I can find caulk at any Home Depot. He's clearly lying about that too because they left a case of caulk on my back patio. 7 months has gone by and this simple job is still not finished. JP is making the entire Four Seasons Sunrooms company appear highly incompetent.

Zero Stars! I highly recommend 4Seasons Sunrooms / Elegant Improvements LLC for the two reasons below. 1. You have money that you need to GET RID of fast and burning or shredding does not work - you can book a project with 4Seasons / JP (Elegant LLC) as it has the same effect as the former two options 2. You need to leave your spouse & need an ultimate reason for it - you may book a project with 4Seasons / JP (Elegant LLC) as there will not be a day you will stop arguing about the status of the project and finally both of you will want OUT Some background - There is nothing wrong with a person dreaming to have a sunroom in their house and I worked my a** off for 3 years to save enough money for my dream sunroom project. I researched and found good reviews for 4Seasons and called them for consultation and Tim R came and we agreed on the options and pricing and signed the contract on 18 April 2022. The subcontractor for the project was JP and he came by in a week to inspect and all seemed to go well as they told there will be a 12 week waiting period for custom glass. Little would I know that my dream is going to turn into a nighmare - Its 2023 May the 16th which is 13 months from signing the contract!!! and my project is still not complete! Thanks to JP and his poor business decisions and inconsiderate attitude I still do not know when this sunroom is going to be completed. After repeated calling and very few response on the status, JP never bothered to update any information. Post 8.5 months long wait from April 2022, JP says glass is here and we need to pour concrete. The concrete phase (Subcontractor Jose) was done. After several weeks, we get the glass windows and they bring single pane windows when I had ordered double pane. That took weeks to be replaced. The interesting part was when they did not have the custom triangle pieces and as they had not measured that at all. So when fitting my French doors the person measures the custom triagular windows only that day. After several weeks the glasses come and out of 4 only 3 are there. One was broken in the factory. The window fitting person fit 2 windows and complain that the third was askew as the factory manufacuted it with wrong angles. So he leave my patio incomplete for the second time. After a week, and strong messages to JP he comes personally to measure for the third time, still not giving proper explaination of what is exactly going wrong? Are they measuring it wrong or is the factory manufacturing the glasses with wrong angles(the reason JP gave). Several several weeks later its March 2023 and after texting and calling JP says the glasses will be there next week. After a month and no news, we call him again and he says the original company has closed and now they are going with a new glass company and they are manufacturing the order!!!! It will be a couple more weeks. Last week when my very annoyed husband texted JP on follow up, he was told by JP that he will cover the gaps with plywood and move forward with the next step of inspection. We refused to go for that option and declined any payment until we get our glass windows. I really cannot tell you all how much pain I go through everyday looking at the incomplete sunroom and the large sum of money I put towards it. My eyes bleed blood tears and my heart shattering with it, my stomach churns with uneasiness because of the arguments I have had with my husband. When things are not moving anywhere with this project, it is frustrating and disappointing and not just that, i am completely heartbroken as to why this is going no where!! All, I want is to finsih the sunroom and there is completely no response from JP for the past week! Such a tragedy I am going through just because I contracted 4seasons and Elegant LLC. It has been such a horrible experience and I WOULD NOT RECOMMEND "FOUR SEASONS" OR "ELEGANT LLC"-Owner JP. to think my thousands of $$$ went to an utter waste - I cant express my grief in words. Tearfully and regretfully I post this review.

This started out promising then turned into one of the biggest hassles ever. They overpromised and way underdelivered. It was so bad that I let them walk off the job, they didn't even complete the entire scope of the patio covering. I was just glad to get them out of our hair, as we gave them so many chances to make things right and they never did.

Tim did excellent job explaining about the product and spent a good time in answering all the questions. He also offered multiple design option to choose from for our patio space. Looking forward to the installation and using our Sunroom this coming summer. Would recommend for sunroom.

For quite some time we had really wanted to upgrade and add a sunroom to our home. After speaking with several companies, we chose this company and are very satisfied with our choice. The reasonable price, quality of work and overall service was unparalleled. They were able to effectively install the sunroom and did a wonderful job! We absolutely love it and are enjoying all weather conditions looking outside from the comfort of our beautifully crafted sunroom! They are experts in their trade and it’s a wonderful addition to our home. Thank you!

Overall, it was a very stressful experience and I would strongly encourage one not to deal with with this company. Do not let the name Elegant Improvements fool you and remember they do business as Four Seasons Sunrooms & Windows.

4 Seasons sent a very competent, engaging salesman who promised the moon. The folks who actually performed the work -- not so competent. First, they changed the design to make it fit without telling us of the change. The change resulted in a nearly flat roof that leaks and a low ceiling with no room for the ceiling fan they had agreed to install. On top of this, the contractor they sent to perform the finishing work spent SIX MONTHS finishing the trim around the doorways. We ended up firing them and hiring someone else to finish the job. Turns out it's a nice sunroom, but it isn't the one we thought we were buying, it isn't as nice as the one they sold us, and it's very hard to keep the nearly flat roof from leaking.