Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

D&D Service Heating & Air Conditioning

Heating and Air Conditioning

About us

We are a family owned and operated Air Conditioning and Heating Company that has been in business since 1970. We have an A+ rating with the Better Business Bureau. We are a TXU Energy Authorized Dealer and a member of the Ruud Reliable Program. All technicians are certified through the Environmental Protection Agency.

Business highlights

55 years of trusted experience

Services we offer

We service all makes and models of equipment. All service is professionally completed and guaranteed. And most of all we an honest and reliable air conditioning and heating company. We also give free estimates on new equipment.

Services we don't offer

Commercial Refrigeration

Amenities

Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.411 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
0%
3
0%
2
9%
1
9%


Rating CategoryRating out of 5
quality
4.2
value
4.2
professionalism
4.1
responsiveness
4.4
punctuality
4.6
Showing 1-11 of 11 reviews

Emilie S.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$79

Eric U.
11/2014
5.0
heating & air conditioning/hvac
  + -1 more
Arrival at 8:20 am for an 8:30 appointment - I heard them arrive but not knock. They were already prepping the inside unit before they were going to knock on my door. Everyone knew their role to play - no one was ever standing around. They laid drop cloth everywhere they worked. The work was quiet. Very little chit chat, no radios, no smoking. At one point they got very quiet - one of them went for pizza and brought it back for their lunch. They offered me to join them. Each time I looked, something else was evidencing their progress. At 2 PM the house was empty of the crew, vacuumed, no trace of installers anywhere except the guy who was waiting to show me how to operate the thermostat from my cell phone.
Description of Work: Replace HVAC system from the thermostat out to the outside unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

Scott M.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
Great!!!! Gary is wonderful. He came over right away to assess my existing A/C system and offer different replacement options. He gave a lot of insight on how the 14.5 SEER RHEEM system was the right price/efficiency trade-off compared to a 16 SEER system which another contractor was pushing for me. Gary's crew took about 4 hours to change out the system. They were fast, clean, efficient, cleaned-up at the end, and I am very happy with the equipment and the service. I would definetly recommend Gary's Dand D Service company to anyone in the Dallas/Richardson/Plano area.
Description of Work: Replace my old home A/C system with a brand new 14.5 SEER system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cynthia B.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
Every time we have used Dand D it has been a good experience . I would recommend them highly .
Description of Work: Gary and Dennis have worked for us in the past both on installation of new as well as servicing old equipment . On every occasion they did excellent work, provided us with information and choices to make the best decision when applicable . Very knowledgeable , honest , and fair on pricing. If I ever have A/C or heating issues they will be the first phone call I make.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Vincent A.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
We have 2 rental properties and a personal homestead. Gary services my air condition needs and does it very professionally. I keep coming back to him for odds and ends to maintain, and replace my air conditioners. Gary always is responsive and delivers. He always charges me with a price that I think is fair. You wont go wrong with Gary.
Description of Work: Help diagnose/maintain/tune the air conditioner(s)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

C. Elaine P.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
He courteous and on time. He explained work to me very well.
Description of Work: He inspected all 3 of our a/c and heating units. In one of the units, he filled it with freon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Nancy H.
05/2013
1.0
heating & air conditioning/hvac
  + -1 more
I stated that we should not have to pay for the colateral damage that occurred because the equipment failed under warranty. He also siad that it was his house and it was not his problem. Gary said he did not force us to do business with him.
Description of Work: Gary sold the Ruud as the best Aironcdiitonner/Heater and so we purchased it. He Installed a 14.5 seer 3 ton condenser in March 2011 and it failed quickly under warranty. Gary told us the coils that failed were covered under the warranty but the freon that leaked because of the failed coils was not covered and he needed to charge us $600.00.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$5,400

Response from D&D Service Heating & Air Conditioning
On 3-18-11 we installed a 14.4 Seer coil and condenser for [removed member name] @ $4,200.00. The manufactures limited warranty is 5 years from the manufacture (Rheem/Ruud) . We also give a 1 year all parts and labor warranty that we, D&D Service will stand behind. On 5-18-13 we received a call that his unit was out of refrigerant. Thats the only other call we have received since the install over two years ago. I immediately dispatched a technician. He found that the coil is leaking and that it needed to be replaced. Our labor warranty has ended. It ended over a year ago on 3-18-12. He got very upset. The problem is not with the work we did. We did an outstanding job and at a good price. The amount we stated we would charge to replace the coil is a discounted amount. Thats all we can do. He can call any other person he wants to call. The defect is not D&D Service's fault. We have been in business for over 43 years and stand behind everything we do. We have an excellant reputation. We recommend the RUUD brand because Consumer Reports rated it so high and we truly believe it to be one of the best brands made. Although there is absolutly no brand made that is 100% trouble free. [removed member name] threatened to make these complaints because I would not do the work free for him. He blamed us, D&D Service, because we recommended the RUUD brand.

Gary W.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
When we bought our house 8 years ago there was a Dean A/C sticker on the outside unit so when we had a problem that is who we called. They have maintained our A/C ever since and we couldn't be more pleased. They are prompt, courteos and priced competitively. Highly recommended.
Description of Work: A/C was not cooling. They cleaned the outside unit and I think serviced some freon and checked for leaks. It's been 7 months so I don't recall everything they did.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

david K.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
They were on time and did very good work. Overall, things have gone very well.
Description of Work: They performed an AC service and have also done construction work in the past.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$495

Timothy C.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
see above
Description of Work: My AC went down yesterday, on Labor Day, of course, and I I talked to some friends from church, and they recommended Mr. Gary Kinsey and D&D Service. It seems he is the go-to guy for AC problems at our church.I spoke to Mr Kinsey and he dropped everything he was doing to come out to my house and check on my AC, especially since I am a truck driver and am usually out on the road. My schedule makes it very difficult to schedule appointments of any kind.Mr Kinsey found the problem, it was a bad fan motor, and was able to replace it on the same day, at what I think was a very reasonable price, especially on a holiday.I would recommend Mr Kinsey and D&D Service to anyone and would like to say that with his quick response and professional attitude he has made a lifelong customer with me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Response from D&D Service Heating & Air Conditioning
Thank you so much for your report. We try very hard to please all our customers.... glad we were able to help you. I appreciate your support and recommendations. Thanks again - Gary

Barbara L.
08/2012
2.0
heating & air conditioning/hvac
  + -1 more
After his initial visit, the A/C in the house was working just fine for a couple days, then it started blowing hot air again. He then came out again and said he found a low pressure switch that he was able to bypass that is typically used to stop the unit from over heating in case of low coolant. Soon after, the unit stopped working again. I then called my regular A/C service company. They found that the thermostat was loose from the wall and also there was a short in the breaker box. These were the main problems with the A/C system, not necessarily any issues involving the fan or coolant, both services that I paid for. I reached out to D and D Service Heating and Air Conditioning about these issues and they have not gotten back over the past month.
Description of Work: They came to repair what I thought was a broken A/C unit because it was only blowing out hot air. The service technician first replaced the fan in the attic, which seemed to be working just fine. He also added two pounds of coolant to the unit.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
5.0

$1,000

    Contact information

    405 N. BOWSER RD Suite B5, Richardson, TX 75081

    www.dndairservice.com

    Service hours

    Sunday:
    7:00 AM - 9:00 PM
    Monday:
    7:00 AM - 9:00 PM
    Tuesday:
    7:00 AM - 9:00 PM
    Wednesday:
    7:00 AM - 9:00 PM
    Thursday:
    7:00 AM - 9:00 PM
    Friday:
    7:00 AM - 9:00 PM
    Saturday:
    7:00 AM - 9:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    D&D Service Heating & Air Conditioning is currently rated 4.4 overall out of 5.

    Sunday: 7:00 AM - 9:00 PM

    Monday: 7:00 AM - 9:00 PM

    Tuesday: 7:00 AM - 9:00 PM

    Wednesday: 7:00 AM - 9:00 PM

    Thursday: 7:00 AM - 9:00 PM

    Friday: 7:00 AM - 9:00 PM

    Saturday: 7:00 AM - 9:00 PM

    D&D Service Heating & Air Conditioning accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, D&D Service Heating & Air Conditioning does not offer free project estimates.
    No, D&D Service Heating & Air Conditioning does not offer eco-friendly accreditations.
    No, D&D Service Heating & Air Conditioning does not offer a senior discount.
    No, D&D Service Heating & Air Conditioning does not offer emergency services.
    No, D&D Service Heating & Air Conditioning does not offer warranties.
    D&D Service Heating & Air Conditioning offers the following services: We service all makes and models of equipment. All service is professionally completed and guaranteed. And most of all we an honest and reliable air conditioning and heating company. We also give free estimates on new equipment.
    Commercial Refrigeration

    Contact information

    405 N. BOWSER RD Suite B5, Richardson, TX 75081

    www.dndairservice.com

    Service hours

    Sunday:
    7:00 AM - 9:00 PM
    Monday:
    7:00 AM - 9:00 PM
    Tuesday:
    7:00 AM - 9:00 PM
    Wednesday:
    7:00 AM - 9:00 PM
    Thursday:
    7:00 AM - 9:00 PM
    Friday:
    7:00 AM - 9:00 PM
    Saturday:
    7:00 AM - 9:00 PM