CUSTOM POOL CARE INC

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They did a good job.

Everything always goes well. I've been using them for years, and they're always friendly and efficient.

They're doing the work as promised, and everything is adequate.

We don't really have much interaction with them. They just come, do their thing, and leave a note on the door saying if we need anything or pool needs water.

They have always been responsive and helpful in explaining my options. They do high quality work and don't oversell their services. They may be a little higher in cost than some, but for good customer service and reliably good work, it is worth it to me.

We spent about $1800 on the job. They did the work very well. They were in and out within a day. The only thing we were disappointed was with their price. However, it was within the estimate. They were very professional. We will use them again in the future.

Called to get estimate on weekly cleaning and to see why our pool cleaner wasn't working correctly. They sent out a supervisor to give us an estimate on the work needed. We were told it would cost $300+ to fix the pool cleaner, extra to replace some valves, and another $85 for filter cleaning. Then we called another company to get a second opinion and they told us that the pool cleaner was fine, just that the mesh at the connection needed to be cleaned out, which they did for free. They also told us that the valves were working without any problems, no leaks, and did the filter cleaning for $75. We've hired the different company to do our wkly cleaning as well. We would have spent $500+ to do unnecessary fixes if we had not gotten a second opinion. Our pool cleaner is working very well now, even without the fixes Custom told us we needed.

Someone recommended Custom Pool Care to me, and I have been using them year round for almost 5 years. I only have them come every other week because the pool is not heavily used. They always maintain their level of service. Any time I call them, a real person answers the phone. They recently sent me a letter stating a new law has been passed that will require me to get a new drain cover. When I called them for more details, I was told they would put me on a list to change out the drain cover when the water gets warm. If they had changed it at the time I called, I would have had to pay for a diver with a wetsuit. I appreciated the infomation and their saving me the cost of a diver. They have a key to my backyard gate and they come every other Monday normally between 7 and 8 to service the pool. The man that comes to do the servicing leaves a checklist of what he did and any comments on my backdoor. I think their price is reasonable.

OUR PUMP MOTOR BURNED OUT AND WE NEEDED THE FILTER CLEANED. AFTER THINKING ABOUT DOING IT MYSELF AND RESEARCHING PRICING ON REPLACEMENT MOTORS ON THE INTERNET AND LOCAL SUPPLY STORES, WE CALLED CUSTOM. THEIR PRICE INCLUDING LABOR WAS ABOUT THE SAME AS THE PART ONLY AT MANY PLACES WE RESEARCHED. IT WAS A NO BRAINER! THEY CAME OUT WITHIN A COUPLE OF DAYS AND HAD THE POOL UP AND RUNNING IN ABOUT 2.5 HOURS. THE ONLY DOWNSIDE IS THAT THE PVC PROTECTING THE WIRING FOR THE MOTOR/VALVES HAS A BROKEN ELBOW NOW, WHICH LOOKS VERY TRICKY TO REPLACE. SOME WELL WRAPPED ELECTRICAL TAPE IS AN OK TEMPORARY REPAIR.

I have met several representatives from their company and they have all been friendly, knowledgeable, and professional. They always provide options. If you want to fix a problem or maintain the pool yourself, they are open with sharing their knowledge. Every time I call, I know I will get prompt, friendly service. I am very impressed.

NOT PARTICULARLY CAREFUL IN THE CLEANING OF THE POOL, OR MONITORING OF THE FILTER PUMP. ALGAE HAD GROWN ON POOL WALLS SEVERAL TIMES OVER THE SUMMER. WE HAD TO BUY EXTRA CHEMICALS SEVERAL TIMES OVER THE SUMMER, EVEN THOUGH PRICE OF CHEMICALS WAS INCLUDED IN CONTRACT. PRESSURE WAS VERY HIGH IN PUMP, BUT NO ONE AT CUSTOM POOL INFORMED US OF THIS, AND TWO TECHNICIANS HAD BEEN TO OUR HOUSE WORKING ON THE POOL. ALWAYS TRYING TO UP SELL SERVICE, WHICH IS AN EXTRA HOURLY CHARGE.