CARPET & TILE FACTORY OUTLET

I called Peek's Flooring Co for an estimate for Resilient Vinyl Planks to be installed in a hallway and small bedroom (approx 250 sq ft total). I had used Peek's in Plano in 2008 and was very pleased with the Vinyl Planks I had installed. When I called Peek's Richardson (which was closer than Peek's Plano) to see if they could tell me the cost per square foot of the 2008 job, they were able to pull up my records and tell me exactly what I ordered, which cost about $2,800 for 585 sq feet. The person I spoke with was able to tell me by square foot how much the material cost, the cost for removal of the existing flooring, and for installation of the new type of flooring. I did my own calculations and thought the price was reasonable and scheduled time for an in-home measurement. My appt was on Thursday, 11/10/2011 at 2pm for the measurement & estimate. On the day of the appt, the representative arrived approximately 20 minutes late with no phone call, and did not introduce himself or bother to hand me a business card or anything. My house was in a sort of disarray (I am preparing for a new roommate) and I think this sales person was put off by it. He said, here are some samples, and I looked them over and asked his opinion on what would look best in the area and he responded with, "It's whatever you want." I asked what colors made the area seem bigger or smaller, and he said, "I don't really know." I decided on two different materials and asked for an estimate for both and offered him a seat to do the figures. He said he could not do the estimate at that time, that he could get it to me by SATURDAY, 2 days later. He said he had a doctor's appointment the next day. At this time, it was approximately 3pm on Thursday so I guess he had no plans to return to the office that day or he had other appointments. I asked about the possibility of getting the flooring installed within a week and he said it would be very possible, but could not guarantee it, because there was only one person at Peek's (for multiple stores) who had been trained install that type of flooring. I felt that the representative (whoever he was, I never did get a name) should have passed on the measurements to another associate so that I could get an estimate in a more timely fashion. On Saturday at 3pm, I still had not heard from the representative so I called Peek's to check on status. I was quoted two prices - $1,967 for option 1 and $2,009 for option 2. Yes, for 245 square feet of flooring that costs $2.80 per square foot. Installation costs were over $1,000 for both jobs. I asked him to review his prices with me since they were VERY high compared to the calculations I did myself based on the prices he quoted me over the phone. One of the mistakes was he was adding for some sort of transition between vinyl and carpet (there was no carpet) and he also added for quarter-round that I specifically told him I did not like or want. Even with removing those two mistakes, there was still only $200 difference in his quotes. Definitely overpriced and customer service was not good. Would not recommend to anyone.

My salesman, Ed, showed up when scheduled to take measurements, though he never followed up with an estimate, as promised. Later we went to the showroom to pick out our wood and it was a bit of a hassle to get our info/estimate. The work was scheduled for a two-day install, which is what it took. The workers were friendly and polite. Dust got everywhere when they ripped up the tile (as to be expected), but they did a good job overall at keeping the mess to a minimum and cleaning up when they left. They did a very good job with the install of the flooring and the trim; the hardwoods look great -- even better than the last job I had installed (with another company). My only complaint: Both days I was told to expect them between 8:30-9 a.m. and both days they arrived closer to 10:30. The workers told me they would be done by noon on day 2, and they probably would have been if they had arrived on time. The foreman pointed out 1 ding on the wall and painted it before leaving.

Contacted Ed at Peeks in Richardson to order the tile that we selected from Daltile's showroom in Dallas as recommended as the manufacturer does not sell directly to the public. Gave Ed the sq footage needed and the manufacturers part numbers. After finding out that some of the accent tile we wanted was no longer available, we reduced the order square footage from the original. Once the order was placed, unfortunately the experience went down hill. Our contractor picked up the reduced order, but I never received a receipt from Peeks. I called Ed and he assured me one had been mailed. I asked for a copy to be mailed. After 4 business days (they are in the same zip code as I am), still no receipt, so I stopped buy in person as my credit card was charged the full order amount. The person printed the order and stated that I needed a credit. As they were hard to reach, have at least poor accounting and customer service was lacking and not charging the correct amount, I cant recommend.

THEY HAD GREAT PRICES. THEY HAD A GOOD PRICES TO SELECT FROM.