TANKLESS HEATERS OF TEXAS

A company truck with the name and website for Tankless Heaters of Texas was driving in a reckless manner -- Tailgating another truck in the lane adjacent to mine for quite a long time, and then jerking his van in front of me without warning, almost hitting me. He then proceeded to tailgate the vehicle that was previously in front of me and continued doing the same thing again, weaving in and out of lanes without any consideration to the others around him on the freeway. I was able to photograph the license plate and company logo. However, when I called to report the incident to the owner of the business, I was told I had indeed reached the owner, who claimed his name was "Craig" and "Craig" did not seem the least bit concerned about the encounter. Realizing I was speaking to the very same driver I just photographed, I asked if that was him. He replied that he didn't know and that he was busy. I've since filed a police report, and it turns out the owner of this company does have the same contact number I called, although the owner's name isn't Craig. It's Steven Joyner. It also would seem the license to operate this business has several unverified license reports. I have no idea how the quality of this company's work is, but from the two encounters I've had today, it can be assumed that safety, accountability, courtesy, and manners aren't valued or upheld.

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He arrived late on the day of install, which meant working late. Promised to install a "pan" the following week. We never heard from him again. We called at least 5 times, left messages and got no response.

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Steve worked to clean my Rheem unit. The next day I still had problems and he came back out to find that we had a gas pressure to the house. He is very knowledgeable about these complex systems and I would recommend him. I would also add that you want to have someone that is very experienced with tankless systems and I would not work with a plumber that isn't also experienced as a tankless technician. We wasted a lot of money by working with a (wonderful and very effective) master that just didn't have experience with a Rheem tankless.

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We installed 2 tankless hot water heaters when we remodeled our house a few years ago. Unfortunately, the installer did not install isolation valves (required to be able to flush the heaters) and consequently we have not been able to clean the units on a regular basis as recommended. I finally got some time to look into rectifying this and got estimates from 3 highly rated companies on Angies List (estimates ranged in price from $800-1200 including the $100+ apiece valve set), one of which was from Tankless Heaters. When I contacted Steve Joyner, he gave me an estimate over the phone that not only was the lowest priced bid but also included flushing of both heaters, a messy job that typically costs $100+ per unit, requires special equipment, and takes about an hour to perform. Needless to say, I signed him right up and he personally came out 2 business days later and completed the job on schedule to my complete satisfaction. He was a real pleasure to work with and I learned a ton about tankless heaters that I didn't know in the process, which will come in very handy when build our next house. So happy we found Steve and Tankless Heaters!

I liked that the technician was very knowledgeable. He knew exactly what was wrong and what repair needed to be made after one visit. He was extremely professional. He was able to do the repair within 60 minutes and for tankless water heaters that is pretty incredible. I won't have anyone else, but this company touch my water heater.

They were efficient and quick. They were professional and friendly.

They were efficient and quick. They were professional and friendly.

Steve Joyner did a great job for us last week. He evaluated our problem with a relatively new tankless water heater that had been installed by another contractor. When he discovered that the problem was a faulty control board in the heater, he took the initiative to contact the contractor and find out that it is still in warranty. Steve then removed the water heater, exchanged it, and replaced it with a new unit. That saved us a lot of money! In replacing the unit he found some suspect fittings (we had earlier noticed some small leaks) and he replaced those for us, too. He also fixed an unrelated problem with the shower control. Since an estimate by another plumber was roughly 3 times what we ended up paying, we were VERY please with our whole experience. Steve was extremely professional and a pleasure to do business with and we are happy to recommend him.

Our one water heater was dying and leaking. Knowing that water heaters last 6-10 years and that it had been 6 years at least for the 2nd one, I asked if he would give me a deal for doing both at the same time. He did give me a deal. He scheduled the install for later in the week. He arrive at the time stated, the work was performed on the first heater. He cam back the 2nd day and did the other water heater. He told us the bet way to use the water heaters. On his way out, he and his assistant noticed that one of my tires was flat. They helped getting me going.

He installed a water heater for me. His installation was superb. It was done in a very professional manner. He put down heavy cardboard and taped it to the hardwood floor so there wouldn't be any damage to the floor. There even had to be some modifications to the water heater closet and it was done in a professional manner.