Dennis Cross - Carpet Repair and Restretch

Carpet Sales and Installation, Flooring Sales and Installation

About us

Got wrinkles? Carpet repair and re-stretch. Proudly serving DFW and surrounding areas for 40+ years. Call today for a free estimate

Business highlights

56 years of trusted experience
Family Owned & Operated

Services we offer

Carpet repair and restretching

Services we don't offer

Sales, Installation

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.711 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
0%
3
0%
2
9%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.3
responsiveness
4.5
punctuality
4.5

Filter reviews by category

Showing 1-11 of 11 reviews

Joshua M.
01/2025
5.0
carpet installation
  + -1 more
Very knowledgeable and punctual. Did great work.
Description of Work: Stretching carpet out in a room

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Eric L.
09/2024
2.0
carpet installation
  + -1 more
They did a good job at the repairs, but they left the areas a mess. There were pieces of carpet all over the floor. I had to run around getting the little pieces of carpet from my 2 4-month kittens so they would not eat them. Not sure what they had on their hands, but they left hand smudge marks all over the door they took off for the repairs.
Description of Work: Repair torn carpet.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0


Response from Dennis Cross - Carpet Repair and Restretch
Thank you for your feedback. I sincerely apologize that you feel this way. We strive for 100% customer satisfaction. We do not carry a vacuum cleaner with us and in 45+ years this has never been an issue. We pick up the larger pieces and any scraps. As far as the doors, they have pins that hold them in and sometimes they have grease on them. In your case, the pins had excessive grease on them and we did notify you of this. We must have overlooked the smudges. The grease does wipe off with a class cleaner. I drove 30 minutes out of my way to make this right after you sent the text the next day and no one would come to the door. Had you sent the text the day the work was done, I would have turned around and came right back at that time and made it right. We pride ourselves on integrity and professionalism. We have been in business for almost 50 years and 99.9% of our customers love us and the work we do. A lot of them even tip us extra when we leave. Once again, I do apologize for your unhappiness. I hope your floor looks great and you are happy with it for years to come!

jim C.
05/2024
5.0
carpet installation
  + -1 more
Excellent repair job. Dennis is very skilled at his craft. A friendly guy to work with! Had a major problem with a three room carpet that needed stretching. He had the still and equipment to do it correctly
Description of Work: Stretched a large wall to wall carpet. 925 sq ft, three rooms together

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$480

Lois Lynn K.
03/2024
5.0
carpet installation
  + -1 more
Great! Honest hard workers and did a great job!
Description of Work: carpet restrech
Rating CategoryRating out of 5
Yes, I recommend this pro

Cristina C.
10/2023
5.0
carpet installation
  + -1 more
Dennis did an amazing job! Starting from his prompt response when requesting an estimate, to his follow through communication and during the carpet work it was an A+ experience. Dennis has a ton of experience in the industry and it shows in his attention to detail. I highly recommend - it would be hard to find someone with more experience!
Description of Work: Carpet Stretching
Rating CategoryRating out of 5
Yes, I recommend this pro

Richard (big) M.
08/2023
5.0
flooring contractor, carpet installation
  + 0 more
The job went extremely well. Dennis did an awesome job. My favorite part of employing Dennis is his personality. I greatly enjoyed having him.
Description of Work: carpet restretch
Rating CategoryRating out of 5
Yes, I recommend this pro

Jennifer C.
06/2023
5.0
carpet installation
  + -1 more
He is amazing! We loved the carpet he installed for us!
Description of Work: Carpet Sales/Installation/Repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Shane B.
06/2023
5.0
flooring contractor, carpet installation
  + 0 more
It went great with no problems. Showed up when he said he would be there and completed the job that was requested.excellent work and craftsmanship
Description of Work: carpet repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Carrie C.
06/2023
5.0
flooring contractor, carpet installation
  + 0 more
I have used Dennis from the Carpet Place many times over the years for flooring and repairs. He is the best in the business. Honest and thorough and does great work.
Description of Work: carpet repair and restretch
Rating CategoryRating out of 5
Yes, I recommend this pro

Roger L C.
06/2023
5.0
flooring contractor, carpet installation
  + 0 more
My carpet was very wrinkled. Dennis came by and stretched it back out. Looks good as new. Would definitely hire again if needed.
Description of Work: carpet repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Sandy B.
06/2023
5.0
flooring contractor, carpet installation
  + 0 more
Quality work and affordable pricing! Would definitely recommend!!
Description of Work: carpet repair and restretch
Rating CategoryRating out of 5
Yes, I recommend this pro

    Contact information

    Located In, Red Oak, TX 75154


    Service hours

    Sunday:
    8:00 AM - 6:00 PM
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 6:00 PM


    Licensing

    No License Required for Trade
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Sales and Installation,
    Flooring Sales and Installation

    FAQ

    Dennis Cross - Carpet Repair and Restretch is currently rated 4.7 overall out of 5.

    Sunday: 8:00 AM - 6:00 PM

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 8:00 AM - 6:00 PM

    Dennis Cross - Carpet Repair and Restretch accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Dennis Cross - Carpet Repair and Restretch offers free project estimates.
    No, Dennis Cross - Carpet Repair and Restretch does not offer eco-friendly accreditations.
    No, Dennis Cross - Carpet Repair and Restretch does not offer a senior discount.
    No, Dennis Cross - Carpet Repair and Restretch does not offer emergency services.
    Yes, Dennis Cross - Carpet Repair and Restretch offers warranties.
    Dennis Cross - Carpet Repair and Restretch offers the following services: Carpet repair and restretching
    Sales, Installation

    Contact information

    Located In, Red Oak, TX 75154


    Service hours

    Sunday:
    8:00 AM - 6:00 PM
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 6:00 PM