AMR Surveillance

cameras started dying after about 6 months. owner promised he would make everything right, even if they had to install everything new, no charge. worthless claim. after a while, they just would not answer phone, email. i finally went with another company, secure one tech, they reinstalled everything, and it has been working flawlessly for months. amr was a huge ripoff

great at first. then, as time went on, downhill. at first, i needed 6 cameras replaced. then, 2 more were added. these were all 3mp. then, one of the added ones had problems with the infrared. they came and got it, but it never came back. in the meanwhile, i knew that eventually i wanted 4k(8mp) cameras, so brian offered us a deal on a new source of cameras. at first, i asked if i could just get 4 of the 4k, and would they intergrate with the other 3mp? "sure, no problem." yah, well, BIG problem, 4 installed, no workee. so now i got 4 cameras, and 4 that dont work. ok, pay more money, get the other 4. full payment up front, but now a long wait till they can get back to me. months later, the other 4 installed, new nvr. meanwhile, i had to make 7 new mounts, because the cameras would not adjust high enough. the new software was complicated, and the new nvr only went back 4 days. and the old ethernet cables were never changed, even tho i had paid for new ones. and while the new cameras(4k) were nice during the day, at night, the view was horrible. of course, i thought, well, 4k day AND night. but no, night was still 3mp. from the get go, the cameras had trouble switching back to color after nighttime view(ir), and several to all would remain in black and white. the only way to get them to switch to color was to reboot the system. amr came back a couple of times, and changed out a couple of cameras, changed the nvr, but nothing was fixed. then, they said the mounts i had made pinched the wires, and that was stopping them from switching to color. so i again adjusted the mounts/cameras, but it had no effect. meanwhile, brian tells me that if he has to, he will change out the entire system, cameras, wiring, nvr, at his expense if he has to. never happened. then the cameras started dying. several times during the day, the display of various cameras would just go blank. again, a reboot would bring them back. then, one died completely, rebooting did nothing. then another died. all this time, i am emailing them, but no response. in the past, the response had always been slow, but now i was just being ignored. so, a few days ago, i hired another company, secure one tech, to install a new system. and it is working great. way better display, 4k day AND night. clear and sharp. all new wiring, and a dvr that goes back 3 weeks. really easy to use software, i can now electronically adjust color, motion, focus, zoom, and a whole bunch of other adjustments. system is a LOT faster. so far, the response after install is near instantaneous. they know all the answers to my questions, walk me thru several adjustments, send tutorials on how to do things. while it may have been good at the beginning, after they get my money, they are gone. it wont bother me to hear they have gone out of business

excellent! works as Advertise. Best in this Business! I wish I would have gotten the company First. Instead want i fell was a horror story with i-tech cameras.

Not well. The owner met me at my home and convinced me that the existing cameras were of low quality and should be replaced. I needed a recorder since that's the one piece of the system that did not remain with the house when I purchased it 6 years ago. The owner of AMR thought we could re-use the wiring but suggested that if possible his installation crew would try to expose as little wiring as possible. He also sold me on the idea that the recorder and power supply should be mounted to wall studs so that it would be that much more difficult to remove if I had a break-in. The end result was that there are more exposed (dangling?) wires now than before, the cameras are more conspicuous because they're bright white, rather than the charcoal gray options on their advertisements against my dark grey trim, the power supply is "secured" by two screws in drywall (not even close to a stud) and the recorder sits on a desk that I had hoped would be temporarily located in my kitchen with a ganglion of wires connecting it all in plain view. The worst part of it all is that I do not have access to the recorder except from the shareware version of the software available on my mobile devices. I am locked out of the native software on the recorder and am not getting responses from the company - even after multiple attempts to meet their schedule (and miss work) to accommodate their schedule to have the password on the recorder reset. I'm now in the position of having to contract with a different company to replace the useless recorder so that I can at least access anything caught on the cameras (which have already been requested by the Richardson police department. I am beyond frustrated...especially from a company that had a decent rating on Angie's List. To add insult to injury, I paid a premium price just because this vendor responded to my request when very few others would. I should have gone with a cheaper product that would have taken longer to install... at least then I might have a usable system, rather than a useless eyesore outside and inside my home.

excellent. very clear views, we can see everything, the yard, sidewalks, streets, intersection, even the houses across the street. 6 cameras installed the first day, and 1 a week later. we originally had 6 cameras installed 3 years ago by another company in arlington, and all but 1 failed. the arlington company refused to warranty their work. amr came out and gave us an estimate, and answered all of our questions. after installing the first 6, they advised a 7th camera, and they came back and installed it a week later.

The experience was great. They are very professional and well informed about their business.