Ace Septic & Plumbing Co

Not good. They quoted $750 over the phone. Arrived and stated it would cost $1,100. After I complained they raised the quote to over $2,200. I told them to leave. They then tried to give me a bill of $187.50 for a service call. Within 2 hours I had another company arrive, pump the tanks and accept my $675 that they quoted over the phone.

I would definatelty recommend this Company. They did what they said they would do. Another copmpany came out and gave me an estimate prior to hiring Ace Septic and PLumbing Company and they told me It couldn't be repaired that it need to be replaced. I would recommend them definately.

It's going pretty well.

They pumped the tanks and cleaned the field lines. When they did the work, they guaranteed the field lines would work well, or they would come back out and pump and clean them. Initially, I agreed to a price, prior to starting the job; however, after they finished the job, I thought the price was too high and complained. They ended up graciously giving me a discount to make me happy, which I sincerely appreciate. However, within about a month, my tanks were backing up worse than they ever had. I suspect when they broke a hole in the field line with a shovel (to jet-clean it), and capped it with a cut piece of pipe, loosely fitted over the top of the broken field line, that the dirt collapsed into the hole and stopped up the field line. I sent two emails and eventually called them. They told me they didn't want to touch it, because I might have a problem with what they do, the same way I had a problem with their original work. I understand their sentiment, but ultimately, I paid them $1800 to apparently make my system worse. I would think they would at least be willing to undo the damage they've apparently caused. They may be the best company in the world for another customer, but they ended up being an expensive mistake for me.

Job went great........very smooth.Note: When you make an appointment, they will be there on time or will call and let you know if there's a problem.