Young Plumbing Co

Initially called Young Plumbing to unclog drain in back yard, replace a wax ring, and unclog a bathroom sink drain. Main plumber dispatched was easy to talk to and work with. Very Helpful. Wax ring and sink drain were taken care of pretty quickly. No complaints there. Drainage line was found to have collapsed. After digging by hand for about a day and a half or two days, the decision was made to remove a section of my fence and bring in a backhoe. Although a technician from the gas company came out and marked off the gas lines, the backhoe was parked on a gas line and snapped it as it sank into the soft, rained on ground. No one knew until I called the gas company and reported that my gas was out. The gas company technician came out and found a gas leak near the meter where the backhoe was parked. Gas was shut off and meter was taken per procedure. Upon contacting Young Plumbing about the gas line the owner himself got on the phone to personally deny any connection with the broken line. As I had pictures of the position of the backhoe while it was in my yard, I pressed the issue and he agreed to come out and have his plumbing technicians verify the location of the break. Once the technician verified the location of the break, the owner agreed to repair the line at a reduced cost. I explained that as it was my line I was fine with paying for materials but that I wasn't OK with paying labor as the line only needed to be repaired as a result of a mistake on their part. The owner reluctantly said he'd give me "a break" on the cost and scheduled technicians to come out and repair the line. Once the job was complete it was months before we heard from them regarding the bill. At that point the bill had accrued several months of finance charges as we had not paid the bill we never received. The owner again personally got on the phone to insist he had been sending the bill and ask when I'd be taking care of the bill, only to find out that he was sending it to the wrong address. As soon as the bill and invoices were sent to my correct address (with all of the finance charges on them...) I noticed that labor had indeed been charged but that I received a 20% discount overall for the gas line repair. to be clear, if I had paid full price for the materials and no labor, the bill would have been about $590.00 less. I showed up in person to discuss the bill and was confronted again by the owner. As I tried to explain my point, I was constantly interrupted by the owner in a loud and demanding tone. His explanation was that if he had known that I wasn't OK with paying labor charges (which I assume I should have been very much more clear on) then he would never have scheduled anyone to take care of the line that the backhoe operator (his employee) broke in the first place. While he would not budge on the labor, he did agreed to take off the finance charges (a little less than $200.00), but only if I paid in full ($4260.17). It is important to note that the repair of the drain lasted for about 2 weeks due to rainfall on a couple of days and that the gas line repair took about 2 days. just for reference. Needless to say, I will not be using them for any plumbing needs in the future, and have already been met with more skilled and professional plumbers since that incident.

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They came out and cleaned out a stopped up sewer line. It was the second time in several months. They then told us the sewer line was broke under the house and it needed to be excavated and replaced. We told them to give us an estimate. We waited and waited. We called them again and waited. We called them a third time for an estimate. We never heard from them again. We have been their customer for several decades. If they had been unable to do the work why didn't they just say so or better yet refer us to someone who could. We are now sitting here waiting for an unknown company to come and do the work. If the work is minor they seem to be able to do the work. If it's major ...don't call them. So much for doing business locally.

An appointment was scheduled for The afternoon, they called at 8 AM to come to fix a leak, when they were corrected about the appointment time they assured me it was no problem and would come after lunch. I called at 2:00 and they said they had started another job but would be at my house in 45 minutes. At 5:45 I called and received no answer at the office and did not receive any kind of phone call to explain why they didn't show up. I contacted Roto Rooter, they will come tomorrow. Look for an update on how this works out, broken water pipe since yesterday!