Welborn Garage Door Inc

Perfect experience, A++++ all the way, great company!

They did an outstanding job, were very understandable, and were very nice. They explained everything completely and they answered all of our questions. They cleaned everything up after they were done and we would highly recommend them. We would definitely hire them again.

Wellborn was very responsive. I called on a Saturday evening planning on leaving a message but somebody answered and scheduled a technician to be at our house on Monday. The technician was very pleasant and informative and did a great job.

Fine - simple straight forward lube the runners and inspect

The service was very professional and knowledgeable. He pointed out potential trouble spots, but did not try to up sell. When I do need the help I will be sure and contact Welborn!

Fast response and fast tuneup/preventative maintenance. Work took 30 minutes for lubricating/tightening bolts as well as replacing two hinges because the #1 hinge had a hairline fracture around 1 cm in length. Overall, a professional service, however I thought the price for the work performed was higher than my past experiences with Welborn. P.S. there is now a service call fee on top of the cost for repairs/preventative maintenance. No Angie’s list discount available at the time I had work done, however, there was a Spring $50 off promotion in effect for repairs that was applied.

Everything was fine, and the job seemed well done. However, I thought replacing 2 springs + realigning the door in about an hour for just under $1000 seemed excessive. That price reflected a "senior discount" for my mother...

They showed up when they promised, were efficient and friendly. They showed us how to use the opener and took a lot of time to make sure we understood everything. We would highly recommend them and we will continue to use them.

The garage door replacements went well. Cody did a very good job of explaining the options and prepping for and installing the openers. Work was done within the estimated timeframe.

Very well. The we on time professional and knowledgeable. I ended up having some additional work done in addition to the spring replacement and I'm pleased with the results.

Repair guy showed up on time and had it fixed in less than 30 minutes. Also gave me good advice for future similiar situations.

Repaired broken hinge, new rollers.

The initial call was to examine problems with my garage door. It was determined that it needed to be replaced. The gentleman that came out was very professional and courteous.

Chad, the technician, arrived on time and replaced the broken spring. While here he examined the entire door and all parts and gave me some tips on maintenance. This is the 2nd time I have hired Welborn and they did a great job both times. He also accepted a $50 coupon from the Angie's List website. I will hire Welborn again when something breaks.

Professional service and they found that the builder had installed an inferior spring for the weight of the door. This was 5 years ago and I have not had any trouble with the door. In the DFW area, there are many issues with garage door companies, so be very careful with who you choose. Check BBB and Angie’s List first!

I called today morning and the lady who answered the phone, Lisa was very professional. She was able to quickly find the appointment slot today and even she called this afternoon to let us know that the technician was on the way there. The technician, Chad was very professional, courteous, and helpful. He gave me a review of my garage door system and potential areas to watch out for including the needed tune-up. Next time also, if I call Welborn then will definitely request for Chad again. Thanks to both Lisa and Chad.

Had a glitch at onset, I spoke to owner of company who made everything more than right. Can't ask for anything more than that.

Welborn replaced our garage door four years ago. The parts had a three-year warranty. When we selected a door we chose a good quality one which we expected to last. We spent almost $1,000 on the door and installation. A sub-contractor came to install it. He was supposed to have help, but that person did not show up. A couple of years later we needed the trim replaced on the bottom of the door, so that was done for free since it was under warranty. The technician noticed a problem with the way the door was installed initially and make a correction. I can't remember the details. A technician came out to replace the spring and noticed that other parts were broken or worn out. Remember it had been four years. We were charged $933 to repair the door. We were unhappy and called to complain. A representative called me and admitted that the parts probably worn out prematurely due to the sub-contractor not doing the job right in the first place and offered me $100 to keep us as customers. Well that did not impress me and we will not use them again.

Vester came in during the time frame I was given, and I was promptly notified by Welborn when he was on his way to my house. From the moment I set up an appointment, I was greeted with great customer service! The minute I opened the garage door for Vester, he immediately knew what was wrong with my garage. Apparently the spring in my garage was broke, and I'm so glad he immediately knew that was the source of my problem. It was nice of him to show me the proper maintenance I need to do every 3 months for my garage door, as well as the once a year maintenance that would help. Vester was courteous, and very professional! This is the first time I contact Welborn, and I would definitely contact them for any future repairs!

The lady who answered the phone, Cathy, was very professional. We initially had some issues with connectivity, but after several back-and-forth calling, we finally were able to settle the appointment. The technician who came was professional, courteous, and very helpful. He did not try to overcharge me but explained what could happen should I decide to go on with the work. I didn't feel any hard sales pressure. After the emergency work was done, he gave me a review of my garage door system and potential areas to watch out for. I was also given an estimate and a pricing list for several options.

Great. Got door tuned up, parts oiled. Notified me of some wear starting to appear on some cables. Let me know of maintenance I can do every few months to keep it running well and prolong the life of parts.

Raphael was punctual and knowledgeable about the whole process. He installed the door, it looked great and made sure I had all my questions answered before he left.

I requested Jose based on our previous experience with him. He was professional and as always gave explanation to what was going on. After all was said and done, we had a burned out circuit panel and motor😆 . We were on very tight budget and Jose offered the most economic solution with warranty on new lift system.😁 He had all the materials and parts to do the job on the spot. We will always use wellborn and when able request Jose but I'm sure all there Techs are great..

Roger arrived on time, worked his rear end off, removed the old door, built and installed the new door all in two hours! I was amazed that one person could do the entire job alone so quickly and efficiently.

The repairman showed up on time. Examined the door and quoted $850 for a spring replacement but highly encouraged I spend $1250 for a complete garage door overhaul. I called another company (Plano Overhead Garage Door - see my review in Angieslist for the outstanding job they did) and they did a great job - repaired the spring perfectly for $305. I had used Welborn for multiple maintenance level tasks. No more - I have a new garage door repair company now.