United Trust Van Lines, LLC

They took a $1400 deposit for my move. Then I waited 2 days for them to show up and they kept lying about coming and never showed up. I requested my deposit back and they refused to pay it. DO NOT give these guys money upfront unless you want to Kiss it Goodby

They took forever to deliver . They lost an entire box of my items. Tried to say they did not but the checklist they sent showed it was never loaded. Said they could not find it in the warehouse. It was a box of shoes that are not being made anymore. They denied my first claim after taking over a month to respond. I submitted a dispute with the photos of the checklist they sent and they only want to give me $27. They donâ t communicate well and the insurance is a joke. Be aware of what youâ re signing and make sure you file for the true value of your items or they will scam you! They try and add charges they out source.

Came a day early for pickup. We were not told before hand that you have to pay in cash or postal checks. It was an ordeal to get them to take a credit card payment which they had taken for deposit. Then we had trouble getting them to tell us when our things would be delivered. When it finally arrived we were missing a queen size mattress and had 3 boxes that werenâ t yours that they refused to come get

This company made moving easy. Every important item was professionally wrapped and packed as if I bought new from a store. These guys were awesome. They deserve a raise. No hidden charges, very affordable price. Would use them soon!

They are always punctual, very professional, friendly, and courteous. They did an excellent job of making sure that all my items were safely and securely packed.

I completely blown away by how great a service was done. I felt it was imperative that I wrote a review to support this company. This is who you want if you desire a stress-free move. We moved this summer, and these movers made the job totally painless. They were very kind and friendly. It was indeed a great move with them. I recommend the movers to all.

They were the nicest, most hardworking, efficient people. They wrapped and padded everything that needed to be wrapped. They also had free wardrobe boxes which other moving companies charge extra for. I will absolutely be using this company again for my next move!

TL;DR: Wow, what a terrible experience. Took longer than promised (and they have 30! business days to get it to you), some missing items, some extra items, heavily damaged boxes, terrible customer service, shady salesperson duped me which cost me an extra $500. I was moving from Denver to Massachusetts, booked the move while working long hours at the hospital so didn't have a ton of time to do research and the salesperson seem trustworthy- promised me that the quote was just a quote and that I would only pay for the space in the truck that I used. When the guys came to pick up the stuff they said they had to charge me the full cubic ft even though I used 100 cubic ft less (a $500 difference). When I called the company to complain they stated that salesperson no longer worked with them and I had agreed to the quote. The guys who picked up the stuff were contractors, they had rented a Uhaul and packed the stuff and brought it to a warehouse where it sat for 7 weeks. I called each week asking for a delivery update and never got any answers. Sometimes was told maybe a truck would go out next week, then nothing. When I asked about the amount that would be due at drop-off, no one actually could tell me what I owed. The salesperson had claimed I needed to have a cashiers check or CASH(wtf) at drop off or else they would not deliver. When they finally did deliver our stuff 10 business days later than the promised 30 business day a few of our boxes were missing (never to be seen again) and they also wouldnâ t accept the cashiers check, we ended up paying through zelle. Again on delivery it was contractors who had rented a truck. All of our boxes were heavily damaged, it was clear they had been moved on and off of several different trucks often aggressively. Customer service was terrible. Half the time they wouldnâ t answer the phone. The other half it was usually a new person who knew nothing about my delivery, would always say â I need to reach out to dispatchâ or â we donâ t have that informationâ always referring to what seemed like another company they were working with but never admitted it. Always the blame somewhere else. Be sure to read the fine print, the delivery window is 30 BUSINESS days and it will almost certainly take longer, we really only started hearing positive updates about our stuff once we started threatening a Better Business Bureau review. In the end it took ~39 Business days or 7-8 weeks. Of note, all our paperwork actually had the â Denver Moving Companyâ logo on it which seems to be a subsidiary of Texas Top Movers but no one would explain it to me. I wonder if they use this to shield themselves from bad reviews and BBB ratings as they say "that wasn't us" but then use the TTM name to get business. Yes, their quote will probably be one of the cheapest ones you hear but save yourself the headache and pay up for a more reputable company.

In short, these movers are honest, professional, and reliable. They help you and gave you the best service in the town. I never thought I will be this impressed with these movers. The crew who visited me on the day of move helped me with everything during the move. I recommend the movers to all. They are great.

They were dishonest during the entire process. Everyone blamed someone else. No one took accountability. I will not recommend it.

The staff was extremely professional. They make sure they support you with all your shift after you have booked them. They allow you not only to uninstall your things and stuff but also ensure the floor doesn't damage any furniture.

They arrived 5.5 hours late to load (driver didnt show up and they had to find someone else), and they had only 3 people; the 3 worked hard and professionally until nearly midnight to finish. Then they called and told us it would be at least 2 weeks before we could get our things; we objected, then they phoned and said they would arrive on Saturday (the house hadnt yet been closed), but we quickly obtained permission to go on and move in. We had numerous broken items, mostly in one crushed box; one missing tool worth more than $1,000; and they only sent two people to unload--too few in my opinion. Some furniture will have to be refinished because it rubbed in places; two wicker dressers were especially damaged in this way. The drivers who unloaded started work at 6 a.m. that day, got lost here, and didnt finish unloading until 9 p.m. They screwed the dining room table back together incorrectly so it would close all the way or open, but my husband fixed that. Among broken items was a majolica plate worth $200 and an ivory carving worth $2,000 (we glued that back together, but the damage is done). Only one item they packed was broken (a glass tabletop, which I am awaiting a replacement cost); I feel the boxes they didnt pack they didnt take care in handling. I relied on your recommendation and reviews but am sorry I did. For $9,600 I expected better service.

They moved my 1 bedroom apartment for a storage unit to my new place in less than 4 hours, including travel time! The moving team even helped set up some of my larger furniture that I couldn't do myself. I recommend them to anyone who's ready to move. KEEP UP THE GOOD WORK GUYS!

They scheduled a time with us to come to our place, do a walk-through and e-mailed us the estimate. They arrived on time and worked very fast and carefully. Moving went well; everything was in one piece. Highly recommended! The actual cost turned out to be half of the estimate.

Really great experience with this company! They arrived right on time and took great care with our furniture. They carried that level of professionalism through the whole job, and were finished much sooner than I figured. You can't go wrong with this moving company and these two fantastic guys.

They helped with packing, were super patient, and remained cheerful throughout a very long day. I would absolutely recommend using these guys for your move. I've had negative experiences with moves in the past, but this one was a breeze.

They were top-notch and provided us with efficient and professional service throughout our move. They were very clear about prices and services they provide. I felt like none of my time was wasted. Nothing was damaged. Excellent service! Highly recommend them to everyone I know!

Mike responded very quickly, after I requested a quote, and we confirmed the appointment within the hour -- long before other moving companies responded! Mark and his crew arrived early, did a great job packing, and moved everything safely and efficiently. Highly recommended!

In May we scheduled a move from Austin TX to St. Petersburg, FL. Our pick-up date was 6/10/21. They picked up our furniture 2 days late after continually stating they were on the way but not showing up. They NEVER return phone calls and rarely answer the phones. Dispatch is impossible to reach. Our furniture was due to be delivered on 6/26/21 and we still do NOT have it. We cannot get anyone to give us a delivery date. They lack everything that comes in a professional business.

Matt at the office was super-helpful, super-efficient and helped make everything clear and stress free. This crew were prompt to show up and got to work right away. I was stressed out that day and was arguing with my awful neighbors, but they didn't let that affect them at all. They wrapped my furniture expertly and loaded the truck in no time. Everything was delivered as promised. Will hire them again, too!

Day of the move, their quoted price went up TWICE and ended up increasing by over 50%. The low ball the estimate just to get you to choose them, then they jack up the price the day of the move when you have no other choice. Our packing experience was very poor also. They worked from 10:30 AM to past 11 PM and would not stop. They tried to rush. Damaged our walls because they were so exhausted...and packed most items in giant wardrobe boxes without proper labeling. Some of the boxes had no labels at all... which made unpacking extremely difficult. The only reason I am giving them 3 stars is because the delivery crew was good and the packing crew packed items well enough. We had some damage, but most of our major items arrived without damage. 1 star for the salesman that provided the initial estimate. We have moved multiple times before and understand the estimate will never be 100% accurate, but it should not be off by over 50%.

We have hired them twice and both experiences were great. Receptionist is helpful, courteous and responsive. I have had no wall or furniture damage from either of my moves, one of which was a difficult one up and down a 4th floor walk up. I would recommend this company.

I had a perfect experience with Mark and his crew for my move. They were very prompt and called to give me notice they were on their way. They were very fast and efficient. They took complete care of our belongings. Best moving experience so far!

This team was professional, friendly, and most of all efficient, careful, and quick. They placed all items according to our box labels and asked when they were not sure. They arrived within their appointed time window. It would be a pleasure for us to work with them again!

I booked them last minute when my already booked movers had to cancel on me. I had three stops before heading over to my new apartment and was still just charged for the time. They were extremely friendly, timely and efficient. They also blew everyone out the water with their price.