Total Air & Heat Co

Went really well. quick, and courtious.

It went great. He was on time and very professional.

The tech (Robt) arrived earlier than expected (we had a 6:30 pm appt) after a coordination call from dispatch. We were able to rearrange our schedule and met him about 30 mins after they called. Robt was professional, diagnosed the problem quickly, accurately, (capacitor) and had it changed out and the system operating in short order. I give the service received an A+. My only complaint w/Total has to do w/price. We have been customers of Total Heat & Air for over 12 years. We are on a semi-annual check-up plan, and while that gets us a discount on parts (which we appreciate), we are charged the same 75 dollar service fee as would a complete stranger. Although it did not come into play on this call (and was NOT explained in advance) we were SHOCKED to read in other reviews that the 75 dollars only covered the first 30 minutes and had the call gone longer we would have been charged in 15 min increments. In my opinion this is NOT the way to treat faithful customers.

The service was fine. The work was well done.

Service adjusted flow and solved basic problem. They did recommend increasing size of ducting, which was apparently undersized for unit. Including Total, I had two other estimates. Pricing was very close. Based on experience with Total, gave job to them. That work is scheduled for completion next week.

My experience was fine. They were on time and informative. They did the job quickly and there was one technician that did the work. Scheduling went fine and the tune up went as expected.

The financing was very easy and the interest rate wasn't Crazy! I had a question about the filter and after system was installed, didn't get response from salesman. That made me feel that once he got the sale, he had moved on.

This is primarily a point of principle and integrity, and much less about the actual cost. The customer shouldn't be held responsible, or be charged, to correct a situation that a service provider creates. My heating unit was turned off by the technician (at the unit itself) while they installed a brand new A/C unit this past summer, but they never turned it back on once installation was complete. So, when I turned the heat on, it didn't work. I called Total Air back out to fix the problem, which was simply a switch, and they insisted that we pay them $75 for the service call. Unfortunately I was traveling at the time, so my wife had to deal with the service call and didn't understand enough to challenge them on this charge, so she wrote the check. Being a business owner now for 20+ years and employing over 200 people, I understand the cost of employees time and travel expenses, so I proposed that we split the cost. That proposal was not even considered; further the person I spoke to became sarcastic and derogatory. Very unprofessional and complete lack of ethics. Now I'm concerned about all the other areas that they didn't perform adequately, therefore causing repeated service calls.

Installers acted as if they had never done this before or if they did it was with someone else teaching them. First day did not go well, blew stuff all over the bathroom which they cleaned up, stopped up drain. Soaked the carpet with water. I got plumber out the next day, rented vacuum and soaked up water. Went to office to get salesman to come out and he got supervisor out to fix what they did not do. In end, it works and I like Trane A/C. My previous Trane lasted 18 years.

Tech came out for semiannual inspection of A/C and heater in order to keep warranty on A/C. Tech was nice and appeared to do a thorough job. Tech left and 4 hours later, A/C started running for a couple of seconds and stopping, over and over. Called Total and they sent tech out next day. Tech said the pan was stopped up which caused the float to start and stop. He cut one of the pipes and installed a T to make a cleanout valve. When I asked why the installer (Total A/C) did not do this in the beginning, no answer. Inspection on the first day was about $90 to $100, second call on the next day cost $70.00. Called office and was told that is the way it is. When I asked about the warranty I paid for $679.29, it does not cover this.

There would have been follow-on work, as the unit wasn't initially installed properly, but because these guys didn't seem to know my system very well, and it is having issues now, I thought they could have done something to it, but they will come out for free to isolate the problem.

It went well. He kept us abreast as he went along and was careful not to interfere with napping children. He came on time and worked quietly.

On Sunday 9/1/13 the bearings went out in the fan motor in my outside AC unit. Total Air & Heat sent a service tech to my house to replace the motor. In the process of reseating the fan blade on the new motor it "appears" that the service tech, did not clip the ends off of the screws that held the motor in place. He then started the unit up, and as a result it "appears" the fan blade "possibly", came in contact with the screws. It "appears" that this caused the fan blade to stop abruptly, spinning the hub and cutting groves on the blade. (Can provide pictures, and the fan blade itself, as evidence). After the service tech put everything back together and ran the unit, I could hear a small noise, but it was something I could live with, as long as I had AC, and the noise didn't get any worse. Well unfortunately over the following few days the noise got worse, much worse. So my wife and I spent the next week, playing phone tag, with various people at Total Air & Heat. We were constantly told, that the service manager was not available, and that there is no way to directly contact him, we must leave him a voice mail. So we did, and he eventually returned my wife’s call, with an offer to change out the fan blade, at an additional cost to us, (Total Air & Heat's cost of the fan blade) his reasoning for this offer was, "because the service tech had written on the invoice, that the fan blade was defective and the he recommended that we replace it". "NO WHERE!!", on our copy of the invoice does this statement appear. (backed up by evidence (our carbon copy of the invoice). In my humble opinion, I believe that Total Air & Heat's copy of the invoice was doctored after we complained, in an attempt to cover up the service tech's mistake. All we wanted was the service manager to come out and see the fan blade for himself. He declined. On Wednesday 9/11/13 I received a call from a man who identified himself as the owner of Total Air & Heat. So we agreed, that a service tech would come to my house the next day and replace the blade at no additional cost to me under one condition. The condition would be that his tech be allowed to inspect the blade and take pictures of it. If the tech then deemed that it was "not possible" that the damage was caused by the tech that installed the motor, I would then be charged the cost of the blade. I told the owner that seemed fair, and accepted his offer. So the tech arrives the next day 9/12/13. He looks at the blade, takes pictures and then had the gull to implied, did everything except directly accuse me of, sabotaging my own AC unit/fan blade with a metal file, but he would change out the blade for the cost of it. After almost going into shock, I told him no thanks, and he supposedly left my house. Five minutes later he knocks on my door, and presents me with a pre-typed letter basically saying that Total Air & Heat had nothing to do with the damage to my fan blade, and implied that basically I was a dishonest person. Keep in mind, this letter was written "before any one" from Total Air & Heat had inspected the blade. The tech then told me if I signed the letter, and agreed to never call Total Air & Heat again, that he would install a new blade at no cost to me. I let my wife read the letter, then handed it back to the tech, and told him, this has never been about money, (if it was, I would have accepted the "Free" fan blade). I told him, this is about "principal" and how my wife and I were treated. Also, not only will I not sign the letter, no one from Total Air & Heat will ever be allowed on my property again. On Friday 9/13/13 I had A1 Air come to my house to replace the fan blade. They determined that the damage to the blade most likely didn't occur the way I originally thought. Rather they discovered that the service tech from Total Air & Heat had installed the "wrong" size fan motor for my unit. The motor was so hot and very little oil left in it, that it was the opinion of the A1 service tech, that the motor would have burnt up within a couple of days. I then left a voice mail with the owner of Total Air & Heat explaining what A1 Air had discovered (I have the motor that Total Air & Heat installed, the blade, A1 Airs invoice, and written statements as evidence) Finally. This the first time in my life that I've had to file a complaint against a service provider. I served my country, and am a Gulf war veteran. I do my level best, to conduct myself in an honorable way, with honesty, respect, and integrity. The way my wife and I were treated, by the management/owners at Total Air & Heat was a complete abomination, and a total slap in the face, of its customers, and any business that provides a service to its communities. I've attempted in this complaint to provide the facts of the issues, backed up by documents, pictures, physical evidence, and to reframe from hearsay the best I could. All we ever wanted, was the service manager to take a look at it. Instead, we got a pre-disposed attitude that we were liars, and if there was any damage, then I was the one who caused it, by sabotaging my own AC unit. I fully expect Total Air & Heat will respond to this complaint by continuing to attack my character, and providing you with nothing but hearsay...ie " he said this..she said this...he told him that..she told her that". I pray that no one has to ever go through what we went through. The only way to assure that doesn't happen, is to never ever do business with Total Air & Heat.

The technician was punctual and the front office called to let me know that he is on way. He checked everything and went beyond to suggest changes and then changed the filters.

Replaced 2 fuses and added less than a pound of freon.

The tech was prompt, thorough and did not try to sell us unneeded products or services.

Came out to give me a comparative estimate and was about $2500 cheaper than other quotes. Same unit was quoted. Came out on a Saturday and the unit was completely installed by Tuesday. Showed up on time. Had to use a crane to get unit on roof. AC is working great and follow up from David Larson has been excellent.

I have 3 systems in my home and they cleaned all 3. There were no issues at all. They arrived on time for the appointment and performed the task as requested. They did have to add some Freon so it added a little bit of cost but it was reasonable.

Service technician was great. He didn't pressure me to buy a new system, even though we will need one soon.

From sales consultation I knew I was dealing with an honest company who understood all my needs. They offered quality products at a reasonable price. The whole process from sales consultation to installation was very professional, and on time. I am planning on using their services again in the future.

He was very professional. I had used Total Air and Heat before but their price for fall and spring was about %150. I really appreciated the price.

I purchased a big deal for Total Air Conditioning & Heating. I spent more than what I paid for in the big deal purchase. I only bought one big deal and I should have bought two because we have two units. I didn't think about that. They said that was a common mistake people make. Maybe if I did that again and they could put something there per unit. I purchased the second one not with the lower price. We paid for that.

They were good. Everything went fine with them. The thing is they still have not done the other house. It is scheduled on the 10th so I would not have a complete opinion yet.

I called them because they specialize in Trane, which we have. Great service tech. Polite and efficient. After discovering some bad parts, he tried to look up my warranty with Trane & we discovered that it was with another HVAC service company, not with the mfr. [TIP: read your warranty info carefully to understand it and store it in a safe place to find before making the call to the service provider.] He gracefully wrapped up his labor so as to not charge me any more to search for a freon leak in one unit. Not a cheap mistake on my part, but I highly recommend them if you want a Trane system or need service.

The service with Total Air Conditioning & Heating was fine. Then I tried to pay for a year so that they would be proactive and contact me because I like it that way. They were like, we'll just refund you the $49. I'm like, if you refund me the $49 it's like I'm paying full price for the first one. They go, okay I get it. Then they sent me a check so they have a little smarts issue going on. I think at this point I will send them their $49 check back and ask them to send me the $180 for the next two services and I'll try somebody else. I liked the guy who came to my house. He seemed to take his time and do a lot of things but the office people just could not get it through there head what I was trying to do. Technically I didn't get a deal because I got the $49 back. It totally defeats the purpose because I'm trying to simplify things in my life.