Total Air & Heat Co

Description of Work: WE have had a simi annual contract for AC and Heating service with Total Air and Heat for several years. Our first work with them was the installation of a new airconditioner about 10 years ago and it was an excellent product and they did an excellent job. I recommend then highly.

Description of Work: service 3 air conditioners and furnaces; bought 3 new air conditioning units and I new furnace. Service for air and furnace 2 times per year is about $450; purchase of air conditioners was $6000 per unit; furnace was about $3500 per unit

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Description of Work: Replaced a defective part on my new Trane air conditioning system. Total Air and Heating Co. did a great job and I am very pleased with their service. However I am very disappointed in the quality of the Trane system installed. Only after two years a major component fails. I had to pay for labor and refrigerant to get this system back in working order. Also bought the extended warranty because I have little confidence that this Trane system won't have another part failure in the very near future. I guess it really is easy to stop a Trane with cheap expansion value. Buy the extended warranty.

Description of Work: Used them twice since I stopped using my other service. Their good enough to use again.

Description of Work: I purchased a one of the packages to do an annual check on my unit. They were quick to get me scheduled and very professional in their interactions. I will call them again if I have a service issue or for my annual check next year.

Description of Work: Fixed leak in AC SYstem under warranty

Description of Work: Replaced a fan motor in AC Condensor Unit |Went well, works fine

Description of Work: The work was done, the technician told am a part was going out. My unit was only two years old but I bought the part anyway because it was less than another visit would have cost. I didn't write a review because I felt that I was cheated but wasn't sure. I don't remember how much it cost and I will give them a C because I just don't know.

Description of Work: Installed a new Trane air conditioner in home. Technicians were polite, on time, professional.

Description of Work: It cost $75 to have 2 technicians come out and survey my property, answer questions about my old broken systems and purchasing/installing 2 New replacement AC units with matching Air Handlers - not bad at all. The technicians seemed fairly decent and knowledgeable, but the sales quote was really high in price (their original quote was $14,000 and some change!!! I ended up paying $9,500 for what I feel was better equipment and ultimately a better company.) | |Also, I deducted a point on professionalism because I did not feel the sales rep was honest about the brand of equipment they were pushing (I later found out from 3-4 other companies that the brand they were pushing was having recent problems and recalls with a specific part because of a change in their manufacturing process, causing system failures from overworking themselves due to the faulty part overstressing the system). While I couldn't personally verify this information as I am not an AC expert, I considered the number and consistency of the reports from other sources to be concerning and I did not feel overall the sales aspect of their company to be as honest and open about the information as they could have been. Additionally, although not required, the sales guy was really pushing the parts/labor warranty without really explaining why he felt so strongly about it, making me think that he knew there would be problems down the road and wanted me to have the warranty for when things went wrong. That is just the strong impression I had, but again, I could be wrong about that.

Description of Work: I scheduled with Total Air because the previous company continued to cancel and over time became very unprofessional. The first time Total Air came out for the routine inspection the technician was very professional. He stated that a certain part needed to be replaced. A second appointment was scheduled for replacement or cleaning of the coils. Derrick came out and checked everything again. He stated that all looked good except for the system needed flushing. Once this was done the ac is cooling much better. Derrick explained everything as he was working. He was very thorough and explained in detail all the work. When the system was flushed a mess occurred which he apologized for and quickly cleaned. By the way the flushing hadn't been done for a few years. Another validation to change companies. I recommend Total Air. Thank you Derrick I will ask for you in the fall/winter.

Description of Work: Summerize units

Description of Work: Had issues with one of my two units, not the first time. Sean came out and he was the first to truly help me understand what was going on. I appreciated his knowledge and his assistance. The unit is back up and running and we should be ok for a while. Great service and very knowledgable.

Description of Work: I have a Trane 14 Seer A/C and variable speed gas furnace. Total Heat & Air did not perform the installation of the units in 2004, however I use Total Heat & Air for my heater & A/C tune-ups and check-ups. They did install a new Honeywell programmable thermostat for me as well. Great company, prompt service, professional and reasonable. I also had them install new duct work.

Description of Work: I had my air conditioner serviced today because earlier this week the outdoor unit was running and no air was coming in. I called this company and they found a leaking capacitor. They replaced it and all is well. I spent approx 200.00. The service person was good and explained everything . I will use again.

Description of Work: When I called, they said the diagnosis will cost $75, when the tech showed up, he charged me $145 and maybe spent 5 mins in the attic and said I think you have a leak in the coil at the rate you are losing Freon, but I didn't see him run any test like the others have, when I called them to come in and look at the air conditioning units. Then they sent someone else to give an estimate how much it would cost to replace the internal coils, his estimate was twice as much the others on the same product and model. he was also pushing to get the entire unit changed when it is not necessary...