Total Air & Heat Co

I used this company based solely on the fact that they seemed to have good reports here on Angie's List. However, I was not very impressed with the service. The first time, he spent the entire time in the attic. When he was done, he told me that I have a cracked inducer fan housing. Said this could cause the heater to short cycle and cause a buildup of carbon monoxide. He did not offer to take me back up there to show me this crack. I asked for an estimate on cost of repairs. Was told they would mail me one but he also wrote on the receipt that it would cost between $400-$500. I never received anything else in the mail and wouldn't order any repairs based on such a sketchy estimate. When I got ready to pay he quoted me $159. I had been quoted $89 on the phone so asked why it was more. He explained that this was the cost if I got their yearly package and it also paid for service to be done in the fall/winter on the heater. He also said that if I got the yearly package, it would save me 15% on the cost of repairs. So I paid the $159. Asked if they could finish the service on the A/C on a Saturday since I didn't want to take more time off from work. He said no problem, just call and schedule. I called to schedule and was told that to have them come back out to finish their job on a Saturday it would cost another $10. So, instead, I arranged for them to come out in two weeks when I knew I would have a day off again during the week. A different man came out to clean the outside unit and inspect that. When I walked around to watch what he was doing I asked to make sure he was going to clean it. He said sure. Wanted to know where the faucet was. When I told him he said that his hose might not be long enough. I went and connected my hose and ran it from the back yard to where the unit was. Got the feeling that if I hadn't, it would not have been done. When he was done he told me I was low on freon so he took care of that. It was less than a pound but they charge $36 for the freon. No problem with that. However, then he told me that the way these houses were built, I probably had a leak in the evaporator coils or something. Probably???? If so, where was the leak? He made no effort to "sniff out" the origin of the leak. And again, no idea what that would cost either. I have paid for service for the year, but after that will not use again. I will definitely be getting estimates from other companies before I get any "repairs" done. This company has lost its credibility with me.

The sales rep, Richard, did not sell mini-splits so I asked about a zone system. He discounted this, saying something about it would cause too much humidity. He even said the humidity was already high in the upstairs, telling me he could tell it was probably at 70% right then (little did he know I had a temp/humidity gauger on my dresser right next to me showing it at 45%!) Then he says he will put in a second unit, a one and a half ton unit to heat and cool the upstairs. He said the bottom of my second upstairs bedroom door would need to be cut so the bottom showed an additional 1 to 1.5 inches so air could leave the room (?). Then he showed me where he would install a return so air could be fed to the unit. He totally ignored the fact that it would be impossible to install any more ductwork, especially a return that would be larger than most, and run it to the second unit. Unless he would be removing part of my wall or roof (yes, roof), it was physically impossible. This did not stop him from saying that it was my best bet. On top of trying to sell me something he would not be able to successfully install, he then tried to scare me with stories of other companies using subcontractors. "You know what subs are, don't you? They are parolees. Ex-cons. I know a woman who had her jewelry go missing after she had an A/C unit installed by a company using subs." That isn't right and it isn't necessary.

Very well. Greg was the service representative and arrived on time,performed the work needed, explained the working of the unit and the routine maintenance we can do as homeowners.

They gave me an appointment time 10:00 am. I was happy that they did not give me a four hour appointment window like most companies do. They arrived at 10:15. The technician was professional and put on shoe covers before entering the house. He checked out the furnace, drain line, the charge in the system, the amp draw, and cleaned the compressor. He spent 1 hour and 15 minutes working. I was impressed because the companies that I have used in the past for a yearly check up were only there for 10 minutes. I used the Angie's list coupon to get $10 off the regular price.

My appointment was scheduled at 9:30 AM and the agent (Wes) arrived at 9:45 AM. He is very professional and shook my hand immediately upon entering and told me what was going to take place. The job took him approximately 75 minutes and he called me over a couple times to explain what he was doing and what impact it had on my GeoThermal unit. He was very familiar with GeoThermal systems, something that was hard to find when looking for a company to service my unit. Wes also recommended a couple of items to improve efficiency (digital thermometer), etc. I was quite impressed with the quality of work, quality of employee, and overall quality of the job. The quote was RIGHT ON TARGET with that was quoted over the phone. I would highly recommend this company based on this experience!

My old system was costing me too much in repair bills, was inefficient, and was never installed correctly in the first place. I called Total Air and Heat after consulting Angie's List, the BBB, etc. to get a quote on a complete system upgrade. I'm glad I decided to go with Total Air & Heat. The crew showed up promptly on the scheduled day. Everyone was polite, professional, and clearly knew how to install this equipment. The new installation is so much better than before (see attached pictures). The system is much quieter and heats the house easily. They cleaned up completely afterwards - in fact my attic looks cleaner than before. I've learned that there is a huge difference between companies that can simply service existing equipment and those that can properly install new equipment. This company knows how to install a system properly. You can probably get a cheaper price, but who knows what you'll end of living with for the next 20 yrs.

I signed up for their regular maintenance plan (288/year for 2 heating and air-conditioning units). The servicing was much more thorough than I expected, and my technician had lots of suggestions about saving $ on utility bills. He was knowledgeable, helpful, personable and professional. I needed to have a few parts replaced under warranty (should have been replaced by my last HVAC company when they did some related warranty work), so I scheduled that work about a week later. Although I had requested the same technician, I got somebody else, who did the work, but wasn't esp. helpful with questions and was about 25 min. late for the appointment.

Larry was very professional and also pointed out non-HVAC issues in my attic (a water leak form the roof and the need for additional support beams and cripples). He spent extra time checking out the furnace blower since the unit is much bigger than what my house needs and there could have been some damage given the setting it was using. He explained what was going on, and made recommendations about a Spring check-up for the A/C coolant and installing some carbon monoxide detectors. He wrote up his work for the amount advertised and asked about the Angie's List coupon (which I didn't know about until that morning, but will use next time). I will be calling this company again in the Spring, and would recommend them to anyone.

I FELT THEY WERE A LITTLE EXPENSIVE, BUT THEY WERE VERY PROFESSIONAL AND CAME WHEN THEY SAID THEY WOULD.

We called at 4:30 PM on Saturday and talked with an answering service, within 10 minutes we talked with the technician, and within 40 minutes he had arrived. He was very professional and informative. We were told a flat rate of $130 (plus parts if any) for a weekend call out, and we ended up with no charges for parts. We were very pleased with this service and especially the prompt response time.

Before calling Total Air & Heat Co., I had called the company that installed the system and explained the problem. They told me I would need to schedule a service call - this was on a Friday and the first available time they could send someone would be the following Tuesday. When we next need service, I will definitely call Total Air & Heat Co. Too bad we did not have Angie's list when we first had the system installed!

They were very professional. Their salesman gave us many options and clearly explained everything.

Very well. All work was performed professionally and rapidly. Had the systems back up in several hours. Diagnosed problem which will mean additional charges (new system for one of three units).

We have now used Total A & H several times now. They arrive promptly, check our systems out thoroughly & provide the appropriate repair. They are professional, provide good maintenance advice, and are able to schedule appointments within reasonable time frames. Even more so, they do try to send the same representative out so that you benefit from someone who is already familiar with your system. I will continue to use them for all of my A/C work. Thank You Angie's List - you are how I found Total A & H!

The service man arrived ahead at the scheduled time. He checked out the complete system, starting in the attic. Our filters were clogged and he replaced them and gave us instructions on how often to replace them during the heat of summer. He checked out both AC units and found that the one that was still operating was, in fact, low on freon. The unit that had quit working was found to have a burned wire and a bad contactor. I appreciated the professionalism of the serviceman.

I called Total Air and Heat the next morning to see if John was coming back with the part to fix my A/C units fan. I was told they did not have confirmation of the part being available yet and would let me know ASAP. They called me back at 11 am and said they had located one and would send Larry to install it around 5:30 pm. 5:30 came and went and I received another call saying that Larry was running late and he would be at my house at 6:30 pm to install the motor. Larry arrived at 6:35 pm and was very nice and completed the replacement of the motor very quickly. A/C unit is working fine.

The AC quit working mid-morning and the house started to get hot in a hurry with triple digits outside. I called Total Air at 12:30 PM; they set an appt for 6:30 PM but the repair guy, Carl, was able to come a lot earlier, at 3:00 PM. He showed me and explained what was wrong. Had the new part right there, hooked it up, then the switch wouldn't turn back on because it was so old. So after dealing with that, he refilled the freon, took readings to be sure all was well, and was done in less than 45 min from start to finish. Wow! Very polite and respectful, quickly diagnosed what was wrong and did the required repairs without trying to sell anything extra.

Service was prompt and efficient. They were able to make both trips within 24 hours notice. Their receptionist was actually very helpful in selecting the work I needed to have done. Ultimately, they installed a DIY-type thermostat to help me save some money on that, since the technician had suggested it did not need replacing. Too bad the buyers of my house didn't see it that way!

They thoroughly checked everything. I will be using them again. They were here when they said they would be here. I was very pleased. I got them from Angie's List!

He went the extra mile to repair the A/C. He was very honest with his work and told me exactly, what he was doing.

Very well! Carl's expertise saved us $2000 on a new compressor. He also gave us tips on how to perform periodic maintenance on our units to maximize their lifespan.

Total Air did an outstanding job! They were unassuming, courteous and professional. They went the extra mile to see we were happy and did not attempt to overcharge us. I also liked they had parts right on hand, no waiting.

I have not only used Total Air for my home, but, also for my business. I have a yearly contract with them which covers two major calls to check the system and also anything else that may come up in between. The charge for the contract is $417. I know for the last visit, it was $147 for the maintenance check. I am not sure how that is divided up. They are usually here about three hours doing a very thorough job. I am very pleased with them.

I was very happy about the fact that they will come on a Saturday. The repair went smoothly and they had no problems in identifying the trouble. It is now running fine and we were happy with the price.

We called this company out when the problem started happening. On their first visit, they could not figure out what the problem was. On their second attempt, again they were clueless. As I am handy in some regards, I went ahead and tested the gas valve and came to realize that it was malfunctioning. I called them with this information and they offered to fix the problem, labor free. The part however would have run me up-wards of $400. I found the part retail for $110. I was very unhappy with this as I felt like they were out to take advantage of me.