Total Air & Heat Co

Checked Angie's List for authorized TRANE warranty service - heating & A/C. Called about 3:30 PM Monday to schedule. Office personnel, very professional, indicated someone could be at my home within 30 min, if I was available. The technician was prompt and professional. Explained everything difference between service call & just a brief look. Decided to take the service call. The Technician explained about our heatpump and A/C. Checked the overflow, amps, and installed a filter on the inside of the house. Did a thorough inspection of the unit on the outside of the house including pressure and electrical fittings. A number of items had not been checked by the original installer. Total Air's Technician was more than helpful and corrected what could have created a bad situation. We were very happy with this company's attitude and helpfulness.

The job was not up to my expectation. They did the job in 1 or 2 days. They had the right sized crew. They were very good at cleaning up after work. I got the quality of work I wanted with the exception of one room. The room is not cooling and we are still dealing with them on it.

Right on time, very professional, did everything perfectly, showed me how to use the humidifier and cleaned up. I couldn't have asked for better service.

My electrical AC uses strip for heating in winter. I plan to replace the unit to heat pump or gas furnace. The comfort consultant came to tell me that my units look new so he suggests me redo some ductwork, which is true but I really doubt it would solve my heating problem. He told me my furnace is as old as my condense, but that's not true. He recommended a service tech to check my units, but the service tech put 2lbs freon ($93) to my to-be-replaced outdoor unit without asking my permession first. After all this, a proposal of ductwork is put in front of my eyes which is at least $1000 higher than other companies. The most interesting thing is, in that proposal, no detail how the ductwork will be done and the comfort consultant cannot make it right either.

They were very good. They came on time, and did their job efficiently. I had no problems with them, and would recommend them to other people. My overall experience with them was good.

They are wonderful. They did a very good job. Their price was reasonable.

The technician that came, was different then the first one they sent out, arrived on time. He went up into the attic and did the inspection. He found 2 problems and did a quick fix on one of the problems. After he finished with the repair, he came downstairs and explained everything that was going on and the entire system that I had. He gave me his recommendations, which I intend to use.

Fantastic. I was so pleased with the cost too.

They were great. We had an emergency after hours issue. They came as quickly as they could. They were professional and helpful. They went out of their way to help us until we made a decision of what to do. They even brought air units for us to use at no charge to us, until we made our decision. It was the hottest part of the summer. They were very helpful.

This company is usually very punctual. They've only been late once. I like the fact that I can ask the technician questions. The first time I didn't even know what kind of system I had and how it compared to others so he explained it to me. The fact that they're willing to take the time to explain things to me meant a lot. Some companies just want your money and get the job done and leave but Total doesn't do that.

They estimated the job. They were quick to install the furnace and replace the ductwork. However, they failed on the first installation to remove approximately 20% of the ductwork that was in an area not easy to get to. Even though the supervisor was aware of it at the beginning of the job, he evidently failed to communicate that section to the workers. They did come back a second time to finish the job. Then, however, we noticed that the vent pipe from the stove through attic out through roof had been left dismantled. So they had to come back a third time to reattach that. The city inspector said the work was fine and that the city's experience with them is excellent. We are satisfied with the quality of the installation itself, but were disappointed that they had to be called back twice to finish the job.

I had no problems with this company. The representatives that came out seemed to do a good job. They seemed knowledgeable. I really have no complaints.

They are a very good company. They are knowledgeable. They knew what they problem was when they looked at it. They knew how to position the unit. They understand airflow and making the system for are particular place. They advised repositioning the unit and told us how the layout should be.

They have been cordial and efficient. They are very hard workers. They are very thorough and pay very close attention to detail. I would recommend them.

They came out and quickly assessed the problem - only needed to restart the furnace. He explained what to do if it happened again. Only charged the service call fee.

Technician arrived promptly and identified himself. Put on booties before coming into the house--a nice touch. Inspected the units and thermostats. Discovered that these new units had not been wired properly and explained in detail what was wrong. Did not try to sell us his service, but recommended that we have the installing company return to do the job right. Made sure we understood exactly what was needed to tell the other company. In a follow up, the original company confirmed his evaluation and agreed to return to correct the installation.

Had used a heating and a/c company for years. Then the heating and a/c company came by for an inspection and 4 hours after they left, cooling system failed. They came back out and said I needed cooling AND heating system replacement - no options - not real impressed with this. Shopped around and used home improvement store as an option. They sent Total Air and everything went great. Fast delivery and set up and clean up. They said it was not necessary to replace furnace until it dies - my thought exactly.

Wes was very friendly and professional. He explained what was wrong and showed me the part that had failed. He had a replacement available on the truck and was done in less than 30 minutes. We anticipate having Total Air & Heat back out in the fall just to do a thorough check of our heating system before it gets cold.

It went excellent! They were amazing workers since it was about 110 degrees outside, much less what the temperature was in the attic where they were working, probably up there about 120 degrees. They kept after and did a fabulous job and will definitely get all of my business in the future.

We interviewed and received bids from several contractors. Based upon our research, we were confident that Total Heating & Air could do top quality work at a fair price, which they did. Total Heating & Air inspected our 28 year old air conditioning system. They provided the same conclusion as other contractors that our five ton unit was too small for our house with expansion. Unlike other contractors, they also showed us that we had only one return air vent for the entire house. When they installed the new air conditioning and furnace, they increased to a five ton unit plus four air returns, which now provides an even temperature throughout the entire house. We also paid to have Total move the air handling equipment out of a hall closet into the attic, which has made the system almost unnoticeable when it is operating. The temperature has reached over 105 degrees outdoors several days this summer; our new A/C has kept our home totally comfortable. The salesman from Total was very knowledgeable, honest and kept us from spending money on options that we did not need. The installation crew arrived promptly on the scheduled day and worked hard and efficiently until the hot, messy job was finished. The crew was courteous, honest, and a real delight to work with. The entire team from Total performed way above and beyond anything we could have expected.

We've used Total Air and Heat for a couple of years now, and have them perform checkups of the heating and ac systems each year. During the last routine inspection of the heat exchanger the technician found major cracks in the unit, which can be extremely dangerous. He was very thorough in his inspection, and took his time in explaining the issue he had found and taking us up into the attic to point out the cracks. We worked with Total Air and they installed a new heat exchanger in a very timely manner, the technicians were nothing but professional, our white carpet was spotless, runners were laid down, the install was done very quickly and our new unit works wonders. We wouldn't consider using anyone but Total Air and Heat to work on our systems.

They were very professional and knowledgeable.

They show up on time and everybody they have had to my home knew what they were doing and have always done a good job. I would recommend them and plan on continuing my service with them.

Total Air & Heat Co came out and the recharged our Freon. They did an excellent job. They were very knowledgeable and it was a wonderful experience. I highly recommend them to others.

Russ and his trainee provided a detailed estimate on the spot. Russ also responded to a few phone calls as we gathered other estimates and wanted explanation on the difference. He was able to give credible and verifiable reasons for the difference plus questions to ask the other companies. We chose Total Air because we were buying a critical improvement to our home. We wanted high quality equipment that was made to last and from a company who could provide the maintenance service for the years to come.