Total Air & Heat Co

Very satisfied with the service and price. They show up on time and don't try to gig you on extras.

One had caused a breaker to be tripped so I wanted them thoroughly checked out. This brings up a recurring question for me. The reason that I call company's for various service calls is that most of the time I have little knowledge of how any of these work. In the past I have sometimes felt that a service person came out, checked a few things and whisked off a little dust and called it done. My previous experiences with this company have been mostly good so I have to trust that what should have been done was completely done. The service person was trying to turn the outside power switch back on after service and it didn't work. I have learned to ask to look at the item and did see some melted plastic in the box. The service man surmised that this might have been part of the breaker problem. Not so, since it tripped again a couple of weeks later. A $150 call ended up becoming a $600 call (partly because I chose to lump a winter check of my units in with this call to save a little money). This service call was better than one that had caused me to stop using this company several years ago when the service person completely missed that the ducting had come loose very near one ac unit and I had been air conditioning my attic.

We used Total Air & Heat in 2008 and were very pleased with our technician, Larry. We asked for Larry again, but he wasn't available so another technician came out - Carl. This time the upstairs compressor was not turning on. He said we needed a part, which he had in his truck. He quickly replaced the broken part and the unit is working great again. They are always punctual, polite, and honest.

After a bad experience with another company, I called several companies. FYI, there are plenty of companies on Angie's list that do not have experience with ceiling mount units. This company did - even the woman who answered the phone seemed to know everything about it (what a relief!). On the first visit, the technician fixed the leak - something the previous company was unable to do. He also said that the unit had not been mounted and that it needed to be or it would come through the ceiling one day (to give the previous company their due, they also said this - I just didn't have a lot of faith in them for a host of reasons). The cost of the first visit was reasonable. The same technician and one other came back a week later with equipment to properly mount the unit. This took several hours and seemed like a difficult job. It cost a lot of money, but I had no choice and I feel pretty confident that it was done right. After the job was done, they cleaned up my floor really well. THANK YOU for a job well done. UPDATE in October 2010. SEVERAL months after the work described above was done, there was a slight leak from the unit. I asked Total to come back since I had paid quite a bit of money for the initial work done and thought the problem had been fully resolved. The first technician actually worsened the situation, but clearly did his best. After I reported the increased leaking, Total immediately arranged for someone else to come out. This professional furthered balanced the unit and then indicated that he would like to do additional sealing (that's probably the wrong term), but that he would have to come back with someone else to do that - which he did. Throughout this process, Total was really helpful and transparent in terms of what they were doing and why - including the woman with whom I spoke on the phone. She even went through the names of their technicians for me and explained why the person who did the follow up work was being selected - what a breath of fresh air to actually be treated like an intelligent consumer and participant in the process. It's been a VERY long time since I received this kind of service in Dallas. Thank you again - no problems since the follow up work was done. All done at no additional charge.

They did an outstanding job. They found the parts for our AC and it was under warranty. They checked everything out. They came out as soon as one of their technicians was available. So I thought that it was great and they were really good. They also gave us some helpful information about how the unit works and what to do in order to protect it. So I learnt a lot from them and we did get a lot of education from them. I didn’t have to pay them anything since there was an extended warranty and they asked me about it right away. They were going to charge me $70 for coming out. Then they called me back about a week later to tell me that they would credit me back. I was perfectly happy spending $70 for replacing the motors on the AC unit. I thought that it was reasonable. They deserve good ratings and I would definitely use their services in the future too.

They gave me an Angie's List coupon for $10 off, and they do great work. No complaints at all, and it's working properly.

They recharged the Freon and cleaned the units. It went excellently!

There was some initial confusion about what work was to be done when the technicians thought they were finished based on the direction they received from the dispatcher, but the company's reps were on top of things as soon as I posed the question about what should be expected when the project was complete. The rep who originally came to our house to provide the quote, Justin Lauten, was extraordinarily professional, prompt and knowledgeable. When there was a question about the work that was to be completed, Mark from the office called me immediately and assured me that all that I had anticipated would be done. Finally, Lenny the actual technician and his partner could not have been more polite, accommodating and clean. From a cosmetic standpoint, they did a great job cutting the vent covers off where a knife was needed to separate them from the wall (had been painted over). When they left it was like they had never been there. They showed me everything they did, and I was confident that every detail had been attended to. I will absolutely use Total Air for my HVAC needs going forward.

They diagnosed the problem in only about 10 minutes as a failed ignitor and charged $70, which seemed reasonable for a service call. However the reason for the poor rating is: 1) They would not apply this fee to the work of replacing the ignitor which is a common practice for other HVAC companies. There was no extra trip involved, the serviceman said he had the part on his truck. 2) If they wanted to charge ala carte for diagnosing the problem and fixing it during the same visit I could live with it if the price was reasonable. However total amount would have been $471 ($70 for finding the problem and $401 for replacing the ignitor). The serviceman said it would take him about 15 minutes to replace the part already on his truck, so I paid $70 for the first ten minutes and was asked to pay another $401 for the remaining 15 minutes + the cost of the part. I almost paid because I am not a handyman type at all and gladly place value on the skills of a professional. However even with my lack of skill I paid $33 for the part locally and installed it myself in about 30 minutes. I gladly pay professionals for their time and I would have gladly paid $150/hour + trip charges + 300% markup on parts - but this company wanted more. With those rates I don't think it's too much to ask that the diagnostic fee would be applied to the work to be done since it was on the same trip with parts already on hand.

I called this company when my downstairs heat wasn't turning on. They made an appointment very quickly and quoted $70.00 for the service call. The tech did not give me the hour's notice that I was expecting, but he did come in the time frame I was quoted. I explained that the heat wasn't coming on even though the thermostat said the temperature was below the setting. The tech went into the attic for short while, came out and started telling me that some things weren't "technically correct" with the unit, but there was nothing wrong or broken. While he was talking the heat started downstairs and he realized that he had checked the Upstairs unit, not the downstairs unit that I had called about. Once again, he went into the attic for short while. When he came out, he said there was nothing wrong with that unit either and that my problem must be with the thermostat. For this I was charged $135.00, which he was careful to explain did NOT include the time he spent checking the wrong unit. If I had known I needed to time his work to avoid additional charges, I would have done so.

My home's original unit always worked poorly and finally gave out at 7:00 PM. Based on their high rating on Angie's List, I made an appointment with Total Air and Heat for 7:30 AM the next morning to get an inspection and proposal. The sales tech was very prompt. By noon the work was started. They made a very professional installation and left the attic nicer than they found it. The Trane unit they installed is much quieter and has a variable speed fan that warms the house without blowing as much as previous unit.

I've had good luck with them. I've used them for a couple of years. They do a good job and I've been pleased with them. I have an annual contract with them. My units are still under warranty. I assume their price was reasonable and I pay them yearly. I think they are good people.

The responses to our requests were prompt, and the sales person seemed quite professional and well equipped. The technician could at best be described as acceptable, though his manner could have been more personable. The problem occurred after we followed due diligence in obtaining additional estimates from other providers. A second, unaffiliated service company did not even inspect the unit to verify Total's conclusions before giving an estimate. But a third, independent service person who was also called to inspect the unit and give an estimate determined that there was actually nothing wrong with the functioning of either the gas valve or the heat exchanger. He spent several minutes looking through the system, explaining to me what he saw and thoroughly answering my questions, then proceeded to test and finally start the system - with no problems in performance of the system whatsoever!! The only thing wrong with our system is that it is an older (but very well made) unit that is a bit difficult to start after being idle for a few months. If we had not persisted in obtaining additional opinions we could have ended up spending thousands of dollars that we cannot really afford at this time. We will never do business with Total Heating & Air Conditioning again. Follow up: The experience with this technician, though resulting in the unfortunate news that our furnace is in fact beginning to fail, was completely satisfying. He was very patient and thorough, answering every question that I had and carefully explaining what he found as he proceeded with the examination. He was very personable and helpful, and extremely thorough in his examination. When he was finished he cleaned up the work area and was very careful to vacuum off his clothes before coming down out of the attic. He then very patiently explained everything that he found to my partner, and took all the time that was needed to answer any additional questions. He was quite helpful and we feel much better prepared to make a decision about our next steps. Total Heat & Air has responded very satisfactorily in remedying our prior negative experience, and might be receiving additional business from us, possibly in the very near future.

Excellent, the service is always great, professional and cheerful. The people that work the phones are also very friendly.

Sean was the service tech and was helpful showing me the ins and outs of this newer system. Fast, professional and neat. The lady in the office was very nice and accommodating. Now again, they installed the system and it was suggested that I call them for service. However, if they did not check out on Angie's list I would not have used them.

This company ran a little high but I would use this company again in the future if needed.

(I noted final cost as higher than original estimate because of the additional duct work that had to be added as noted below in this story. All costs were exactly as quoted.) Our upstairs unit was out of refrigerant, this wasn't unexpected. We called Total Air because the last service tech to fill the unit was very professional and informative. The new one was also very professional and helpful. He refilled the refrigerant and checked for a leak (on his advice and our request). There was a leak in the coil. We also had a drain line for another unit that has repeatedly become clogged (the last couple of times it was "cleared", it became clogged within a day. We were told by the last person to clear it that it wasn't adequately sloped and that person pointed out that we didn't have drain pans. We asked the technician from Total Air about getting the drain line resloped and a drain pan installed. He looked at the system said yes they could do that, but a salesman would need to come make a bid on the work. Also he noted that our furnace was very old and was single speed. He recommended upgrading it. The sales person (Richard Britt) came out. This is where our experience went from wonderful to not so great. The salesman would not answer my questions directly regardless of how I reworded them. He kept lapsing into sales talk "I've been in this business for over 20 years...", "I know what I'm talking about...", etc. etc. He worked up a bid on replacing the leaking coil (and installing a drain pan) on the first unit and a couple of bids on the second (re-run drainline and install drain pan, re-run drainline, install pan and new furnace...) We agreed that the company would do the following: Replace the coil and return plenum, and add a drain pan on the first unit. Replace coil and return plenum, add drain pan, correct slope of drain line (and clear drain line), and upgrade furnace on second unit. The Installation team was scheduled. They arrived in a timely manner, did very good work and answered all my questions. The lead of the installation team checked the drain line several times. The new furnace was too powerful for the existing duct work, so there was dripping into the pan (the sales person had not noticed this because he had estimated the size of the existing supply plenum rather than measuring it. The sales person returned and gave us a quote (and damaged our attic access door in the process) on adding two ducts with registers to accomodate the extra air. The install team came out and did an excellent job on the installation. (I plan to have the rest of our duct work redone by them sometime in the future because I know there is a lot of nice cold air leaking into the attic right now!) I will defiinitely call them again for future work on our HVACs, BUT I will DEFINITELY request a different sales person.

The technician was professional and courteous. He explained that the unit was fine and that only the filter needed replacing. After replacing the filter, the tenants continued to complain about it not cooling. I called them back two weeks later and was told I would have to pay a new trip charge which I did not think was fair since the solution the technician had proposed did not work.

My husband and I were looking into a specific unit and after finding Total Air & Heat Company on Angie's List we called them up to ask about getting an estimate for the installation. He came out and took the time to explain what we needed and how much it would cost. After we decided to go with them they set an appointment for about a week later and three guys came out to do the installation. They spent about three hours at my home and they did a fantastic job. The entire project went very well.

I originally contracted with this company in fall 2008 to perform routine semi-annual inspection and service of our HVAC system. In the process of servicing the system this spring they discovered a problem wiht the interface between a blower unti and the duct work. This was a pre-existing condition, resulting from a poor initial installation. I asked for an estimate to correct the problem, and got one other estimate from another company. The bid from Total Air was significantly less. They performed the work in a completely satisfactory way. The routine semiannual service is also excellent. Their workers are clean, neat, and take extra care to avoid making a mess while they work. They are well-trained and very professional.

Most professional crew! Put down padding to not scratch my wood flooring/furniture during removal and installation. Were quick and efficient and didn't leave me without air conditioning too long. Very neat and clean and cleaned up after themselves.

One of our two A/C units was not cooling. Total Heat & Air came on very short notice on a Friday evening. They did not charge a premium for this I was told. They fixed the A/C unit by replacing an electric relay panel. They also added coolant. The repairman showed me an exterior electric panel that was corroded and would likely be the next part to fail. He did that as a service, not to raise revenue. Their service was as good as it gets. They would not break down the repair between parts and labor. It seemed expensive for the task.

The service technician arrived 15 minutes late. His attitude was curt and not very communicative. The service technician parked his truck in the middle of the driveway, blocking my wife from getting out of the garage. After I asked him to move his truck so my wife could leave, he took at least 10 minutes to move hist truck, saying "he had something he had to finish up." For some reason, never explained to me, the technician used my garden hose. When he was finished, he did not roll it up in its holder, but left it lying on he ground. The technician had mud on his feet when he came into my home and tracked mud on my carpeting. When the sales person for Total came out to my home he tried to sell me on replacing the electrical connection, saying it was "in violation of code." I do not believe that is true. The company that I selected to ultimately do the work never mentioned the electrical connection and replaced the compressor without replacing the electrical connection.

I love their service! I am very happy with them.

Called and gave initial price estimate on a Sunday afternoon. Tech was on site in less than 90 minutes after phone call. Raymond did a professional job and got my unit running in short order. My service call was more expensive soley due to me having a couple of additional suggested services done while he was here. I was very pleased with the work and thought Raymond did a great job and made very appropriate suggestions for the additional services.