The Grout Doctor

This was a very refreshing experience. First I received a quote, the guy showed up on time and was very professional. Then I scheduled the repair. These guys also showed up on time. Then... the floor looked amazing. Like we had just moved into the house. They did pantries, closets, a hallway, dining, kitchen, and two baths. I was shocked when I saw the finished product. Money well spent and it was really nice to work with such professionals.

Terrific to work with. Prompt, polite, finished two large showers, and bathroom floors in a day. The end product is beautiful, tile and grout looks brand new. We couldn't be happier.

Awesome job cleaning looks new and clean again. Thanks such a professional job and customer service

They arrived on time and were friendly and professional and informative. I had to ask them to come back to shore up the caulking some, which they did.

Went very well. They came responded to request for quote quickly, arrived at agreed upon time and were very organized. Completed work in a timely manner and inspected their work afterwards. Excellent job done professionally. We would definitely use them again.

Now consistent sandy grout and looks bigger and cleaner.

Went well. They said they would come back if we noticed any thinning or bubbles in the sealant. So far, we haven't had to call them back.

It went very well. The young men were quite informative and fun ...

Very well, workers sent to clean/stain grout were great, arrived on time and worked diligently to complete. Very happy with finished project. Kitchen backsplash went well as well but completed by different crew

very good work. professional and punctual. fairly priced.

Grout Doctor and their company services that have left me with many problematic issues, damage and an owner (Clayton) that doesn’t realize who the customer is. He even threatened my business with social media and he is not, nor has he ever been a customer of my company. He called me stupid for asking why he didn’t take basic precautions to protect my home from damage. Clayton Householder (owner) quotes: “it is dust for goodness sake” “if we put plastic up, we would have taken it down when we left” “to better control dust just keep the doors shut” “people don’t care about social media” “you have a business too so take a look at what I do to you” “take the time to read the back of my estimate, we are not liable” On 3-27-17 we hired the Grout Doctor to replace grout in two of our bathrooms. Best practices (Google “best practices for controlling dust when having construction done”) and you will find article after article of the steps contractors take to control dust. One such step is creating a work area that controls dust by putting up plastic. The Grout Doctor did not put up plastic and even dismissed me as “stupid” (I have an advanced graduate degree and have employed thousands of people in the DFW Community) when I asked why he didn’t put up plastic to control dust. Clayton, the owner, continued to talk over me and lecture me on this subject. I think he forgets I am the customer. Never an apology from him either. On June 1, 2017 at 6:39 PM I sent an email to Clayton expressing how upset I was and how much damage they did. I told him I would go legal if he didn’t call me with a satisfactory solution to the problems he caused and that I would take to social media to ensure others knew of the issues he caused me. He did call and talked down to me. After the call from him, I followed up with a text telling him to stay off my property as I didn’t want to have a face to face confrontation after they tone of his first call. As the Grout Doctor employee was working on my master bathroom he wore a full respirator mask so he must have known the issues with grout dust, however, he took no (zero) protective measures in my home. I am truly glad he protected his health but I also would have liked for him to even take the minimum standard of care that is considered “best practices” (again Google it). My master bathroom has two closets, one for my wife and one for me. Both doors were shut as was the door to my bedroom. My wife left to pick up our granddaughter at school and upon her return there was a “plume” of dust in our bedroom and bathroom. The Grout Doctor employee upon being questioned by my wife said “this is a construction zone”. First, we didn’t think simply redoing grout was a construction zone and second, if the employee of the Grout Doctor viewed this as a “construction zone” then why not take basic and standard precautions. All of my clothes, my wife’s clothes, our bed, art, floors, ceiling, walls, etc. were covered in lots of dust. Our entire wardrobes will need to go to the dry cleaner. When I got home from work the employee was finished and I asked him to leave and have the owner call me. Clayton called me and immediately blamed it on us for keeping doors open. He also said I told his employee to leave and that prohibited the employee from telling us how to control dust. That is so far from factual as the job was completed and damage was done before I even got home. Further, Clayton would not take any responsibility and said pay me or I will lien your home. After being berated by the owner, Clayton Householder, I needed to block his number as I did not want to be called “stupid” anymore by this person. I was so upset after talking with the owner and seeing the damage done to my home that I told him I was going to turn this over to my attorney and I did. He responded by telling me “that he wasn’t liable, go ahead and sue, take a deep breath and read his contract” and some other not very complementary statements. He never once apologized and said he has a stellar reputation and when people threaten to sue they should read his contract because he isn’t responsible. He may be correct about that but that is why we have courts. Check this company out carefully before hiring them as you may find more about them than we did. We now have thousands in expense fixing their mistake. I would strongly recommend against hiring them to do work. My personal email is: sburkelp@yahoo.com and I would be happy to talk one on one if you have any questions.

Needs work to finish and can not get any to come out.

It went well! They were very careful to ensure that the area had completely dried before beginning the project.

The technician was prompt and courteous and did a fantastic job. Will definitely use this company again!

Went really well. They did everything they said they would, on time, in budget, and with excellence.

The experience was horrible with this vendor. They tried to grout and stain the shower in a 4 hour timeframe, when a simply google search says that grout need to cure for at least 24 hours. Although they re-grouted the shower, they left pieces of old silicone and just tried to grout over it, which left pieces of silicone sticking through along with areas in the bottom corners that had cracks. Then they stained all of the grout in the shower but missed at least a dozen places where they did not stain at all, which caused patchy color differences throughout. I called and the owner said they would come back to fix in a week. Here we go for round two... Cleaned up and re-grouted the areas that still had silicone, and supposedly re-stained. I waited two days then used the shower and when the grout was wet you noticed quite a bit of areas that were again simply not stained at all and changed colors when wet compared to the grout that had stain on it. Called the owner, I got a long story about how my shower was built incorrectly and the "waterfall effect" (water from the shower head beating down) would change the color of the grout. I questioned that that should not happen within a week. He told me to wait a month then call back and they would see about coming back out to fix. In a final call about me disputing the pay for the job that they seem to not be able to finish the owner told me to, "shove the shower up my @##". Very classy outfit here, would not recommend them for anything, stay far away from this company. [*** Link removed ***]

There was resistance to customer service from the beginning of the job. Its obvious that money is more important than a satisfied customer. The workers left my house in the middle of the job saying they needed to pick up some tools and would return in less than 30 minutes. They returned 2 hours later after I called to complain - they had been called out to another job. We got no receipt for the job or the remainder of the $125 bag of concrete I was told they had to buy (even though we were charged for it.) Please make sure you have Angie’s guarantee plan before you work with these guys.

Went great . Robert knew what needed to be done. And he did a great job and the shower walls look new. He also made suggestions on how to keep it looking new and guaranteed his work. Should the need arise again I will contact them again.

That was the only thing I was really not happy with. They were Grout Doctor. The guy came out, I just thought, so I have concrete floors and I have granite, so they were going to clean and seal the granite. I have hard water, then I have the concrete which he asked me if I wanted to seal and I said no we don't like to seal. The guy would come out here and charge me like $600 and all the guy really did was use a scrub buffer on it and he put some solution on it but I mean he cleaned it but I don't think it was worth, you know, that much money. Then on top of it, it was $199 I think for him to seal it. I could have done that myself. I mean and it wasn't anything special, they would get some of the harder spots around the spots and stuff. I mean I really don't have that much granite. I would not use them again. For what they did, I wasn't expecting how it was billed so I, I mean I see some ads on there for like $99 for sealing grout, that was for $199 and when I talked to him he said we can do this, put a penetrating sealant on it and da, da, da. The guy who came out and actually did the work, he was a good kid. He was really a good kid, if there's anything for the person who did the actual service, I think he did what he was suppose to do. I think the guy who came out, who might have been the owner, which, you know, closed the deal, he talked about a lot of other things that I just didn't see happen. The kid who came out did a great job, he was very polite, professional. If you could make it to where it targets the person who actually did the work then I would like to give him an A. I think the guy who came out to do the quote was professional, I just don't think it was worth it. They were on time, they were fine. I would tell a friend to buy the stuff at Lowe's. I mean it really wasn't anything special, you just need a bucket, I guess. The guy who was selling it wouldn't tell me what he used to clean the grout. He said I'll tell you ours once we've done this. So once I would sign on then he would tell me. It was basically his brand that you get at like Target, you know, to clean it in between him, you know, he wants to come back every six months. I hadn't had the granite cleaned since it was installed ten years ago. I would recommend doing it yourself.

Grout Doctor team arrived on time and did a great job! Floor looks good as new!

Repairmen called ahead of their arrival, arrived on time, went straight to work. Friendly, professional. They explained what they were going to do and how they were going to do it. They were patient in explaining the process and explaining how to keep the grout in good condition. The result looks very nice and they cleaned up after themselves. All in all a very pleasant experience with a good looking result.

Provider was prompt, professional and performed the service in a timely and efficient manner. Very pleased with the results, all the work was done to exceed expectations. I would recommend the provider, as well as use them again.

No problem setting up a time for the estimate to be done. The job was set up for the following week. Took about 1/2 a day. Looks great!

Overall, MUCH better than I expected. Shower looks fantastic and work was done to 100% satisfaction.

The owner came and gave me an estimate which I accepted. They were so booked up that I waited three weeks to get them to do the job. Their reviews were so good on That I was prepared to wait . It was a GREAT decision as the completed job was so well done. The workers Mike and Frank were excellent , very polite and curtious and the finished job was fabulous.