Tech Butler

I have utilized Tech Butler onsite computer support for several years. About one year ago they began changing the model to emphasize the online versus onsite support services. While I understand the economics of this I don’t understand their lack of honesty in dealing with a customer base they no longer want to or are unable to provide service to. I have spent the last eight days leaving numerous voice mails, emails and talking with several individuals trying to schedule an onsite service call. During this period I have been told they might be able to do an onsite visit on Wednesday, then for sure on Friday and last without a doubt on Sunday. Of course no one either called or emailed me to follow through on this commitment. I did receive an email this morning asking if I wanted to schedule a quarterly online review of my computer system. Talk about not having a clue! What perplexes me the most is why they don’t just tell the customer the truth. Why continue to drag out this process of saying you will provide services that you clearly cannot or will not do. While I cannot judge their online service please be aware that if you ever need onsite service at your business or home you should look somewhere else and save yourself the time and aggravation of trying to work with Tech Butler.

As usual, it went perfectly. I contacted Tech Butler's remote specialist, Holly Montgomery, who responded to my email within 2 hours and had me fixed in about 20 mins. She is fantastic, knowledgeable, and professional. I highly recommend this company.