Serene Pools

Replace the backflow valve that was leaking

Jason has been to our house before for pool repairs and has always done a great job. He's punctual, professional, friendly and knows his stuff. Good experience. Would recommend Serene and will use them again if needed.

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They came out to service my Hayward DE filter as part of a Home Shield repair. All the grids in the filter have holes or broken pieces within. The filter was disassembled and I did not know where the Technician had gone. Usually the Tech will knock on my back door and let me know what is going on. I hoped he would return. He did but with only a few grids and I asked him why? 3 He said it would operate with broken grids. I told him I thought this was wrong. He replaced 3. I went out back looking for him to pay his deductible and he was gone. My wife found a bill by the pump. I will pay the charge and work this out with home shield. I had asked his dispatcher to see if the pool would have enough suction to vacuum after he finished this part of the repair. I do not know if this was done or not. At the very least the technician could have left a voice mail letting me know he was done.

Told me pool heater was rusted, not safe to use and would get back to me with options. Never returned call back to me. I placed 3 calls and never heard back. In mid Feb I did receive a letter from the warranty company telling me that the pool heater had rusted because of water damage from rain and did not meet the criteria for repair. Never heard back from pool company (Crappy customer service and very non responsive). I contacted warranty company and appealed, requesting a second opinion. The new pool repair company realized that the pool heater was on a cement slab, that there were rain gutters and that there was also a rain guard on the pool heater. They agreed to replace the heater I just think this was really poor communication from Serene Pools, very sloppy, with lack of attention to detail. In my opinion, not an advocate for the customer.

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Made the repair in about 15 minutes. Replace coupling in the joint

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My husband contacted Serene Pools to repair our leaking pool pump. When he called he told the woman on the phone they had been out before to make repairs under our home warranty. She told us that the home warranty will probably cover the issue we were having and she offered to call our home warranty company for us and turn in the claim and handled everything for us from start to finish. The technician came out at the scheduled times, made the repairs and all we had to pay was our deductible. They have done repairs for us in the past and we have always been pleased with their service.

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We are very happy with the service and outcome. They installed the new equipment in one day. They were very professional and informative.

4 hours ... superior work.

Each time Serene Pools has come out they have promptly taken care of our equipment issues. Being a busy person, I also REALLY appreciate the fact that the issues were taken care of with one visit and did not require any follow-up!! We will absolutely continue to use this company as our go-to for any and all of our pool issues. Thanks for being such and honest and knowledgeable company - that's hard to find these days!!

I was extremely happy with my experience with Serene Pools. I actually got them through American Home Shield. They called right away to schedule an appointment and were able to come out within two days. I called around to other pool leak companies (before I thought to call AHS) and they were running about three weeks out. The technician showed up right on time and was very professional. He assessed the problem and described to me what was going wrong. He was able to fix it on the spot without having to go purchase additional parts. Overall, I am extremely happy with Serene Pools and highly recommend them.