Plano Concrete Flooring

The work we had done looked great for about 90 days then things started to peel and turned into a 2 year nightmare. They claim they have a 3 year material and labor warranty on all work, and are even BBB and Angie A+ rated. They came out at once and repaired immediately. Over the next 3 months the same areas peeled again and many other areas throughout the house also began to fail. That’s when the nightmare began. They failed to respond to multiple requests to come and evaluate the problem. It took a threat to go to the BBB and social media to get a response. Then delay after delay. Excuse after excuse. The last time they were out he even caused more damage to the floor and I was told that it would be taken care of. All lies. Now it seems they have disappeared in regards to fulfilling their guarantee. I filed a formal complaint with the BBB on this A+ rated company. They were given 30 days to respond to them but failed to respond even to the BBB of which they WERE an accredited member. As of today (5/2021) they are no longer an “accredited member”, and their rating is being evaluated presently. Just shows you what type of company this is now. Some will say this is just an attack and that might well be, but I played the game, did my research and still got burned. I really would not want anyone else to go through this. Don’t take the chance with this company. I am sure there are many more skillful, honest and trustworthy concrete flooring companies in your area.

Great work and met a tight deadline

Received quotes, seeing what we can work out.

Left message. No follow up contact has been made since June. This is more of an expected occurrence from three vendors on your list. I believe the job as described did not fit the effort they would put into it and everyone chooses to ignore these smaller requests. At least, that is what the engineer who reviewed the problem has explained to me. I have contacted four on Angies List, and three not on your list. Only one has replied. I have had to resort to having our real estate department in another state send me recommended companies. I have filled in the areas to enable this message to get back to Angies List. Estimated Costs, time to start or complete and last contact are given in place of an exact date or amount.

The patio was stripped and then color was re-added. Once completed it was sealed with an acrylic top coat twice. The patio looks better than it did when it was new. The crew was punctual, polite and very progressional. We would highly recommend Artisan Decocrete to anyone needing concrete work or repairs done. Brad and his team were outstanding in every regard.

We were very impressed with the entire process with Brad and his crew. They were very professional from the estimate to the final clean up. Through entire process our home was handled with great care.

If you are considering using Artisian Decocrete Inc. or Plano Concrete Flooring, think again. What was supposed to be a two day job beginning on 2/18/13 took more than a month and 4 different applications for Brad Kinsman and his questionably qualified crew to turn our kitchen, laundry and bathroom floors into an ugly, over-epoxied moonscape that wasn't even fit for our dog house. Brad blames the floor rather than his incompetence. His final solution to this horrible nightmare was to put yet another failed application on our floor. My wife and I had enough and decided to tile instead. We told Brad he could keep our $1000 deposit if he removed the massive amount of epoxy and micro finish to make the floors tile ready. He complied yet his apparently disgruntled crew had little or no respect for our property. They took a day and a half to grind off the glop but failed to put up a dust barrier. So, there is a thick layer of white dust all over our newly installed granite, wood floors and freshly painted walls. When we asked Brad to return our home to the way he found it by cleaning up the mess, he told us he’d give us $100 for maid service if we signed a document that stated we wouldn't give him bad reviews. My wife and I agreed we wanted no part of his hush money or to deal with him any further. So, we are now giving Angie's List members fair warning to run, not just walk away from this shady character and his unfounded claims, total lack of professionalism and extremely poor customer service.

Great job. Moved out all of my furniture, taped baseboards, very thorough job. Arrived right on time. Would definitely use them again.

Excellent