About us
Business highlights
22 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesEmergency Services
YesAccepted payment methods
Reviews
4.25 Reviews
Showing 1-5 of 5 reviews
Emily T.
04/2012
heating & air conditioning/hvac
 + -1 moreSomebody that I trusted recommended Paradise Air to me. When they came and did work they claimed there was something wrong and the only way I could prove it was to get a second opinion. I later found a report on Angie's List where Paradise Air did the same thing to someone else and they found out because they got a second opinion and there was actually nothing wrong. I paid for a whole bunch of stuff that I didn't need but I couldn't prove I didn't need it. The owner will not let you get a word in edge wise. A delivery held them up so it took a long time to do the job and once they got the part they rushed to get done and didn't do the wiring correctly. The work is sloppy because he had to come back the next day and fix the wiring.
Description of Work: Paradise Air installed two new air conditioning systems.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$7,000
Response from Paradise Air Inc
Mondrell O.
07/2011
heating & air conditioning/hvac
 + -1 moreOur entire ac/heating system for one zone in the house needed replacing. Mike Krause, the owner of Paradise Air, Inc., came to my home to assess the job. He performed a Heat Load Calculation. This was absolutely necessary to determine what size unit we needed. Mike was extremely knowledgeable, thorough, and professional. He helped us decide which unit to purchase based on our particular circumstances. Two days after my meeting with Mike he was at my home with his two man crew to do the install. Though Mike didn't stay the entire day he came periodically to check on the crew's progress. The workmen were polite, professional, and hardworking. They were careful taking equipment in and out of my home. The next day Mike came to inspect the work. He pointed out and explained how the system works to my husband. Mike also answered any questions my husband had. Before leaving Mike provided us with a folder containing paperwork securely held in it . Very professionally done, it had a title page with the installation date, Certificate of Product Rating, Owner's Manual for all the equipment that was installed, and Warranties. He even included a business size thank-you note for giving him our business. We highly recommend Mike Krause for his customer service and excellence in running Paradise Air, Inc.
Description of Work: Mike Krause performed a heat load calculation to access the cooling needs for a zone in our home. This revealed that a 2.5 ton ac unit was needed to replace the 3 ton unit that was no longer working. Mike's team of two came early and installed a new 2.5 ton Trane XR13 SEER condensing unit; new Trane 2.5 ton cooling coil and emergency drain with overflow switch; new Trane furnace; new concrete slab and electric whip; cleaned R-22 freon from freon lines so puron freon would work; added new supply plenum with balancing dampers; new return plenum with 4" Honeywell filter; new Honeywell thermostat and added 1-12" return duct; The crew put drop cloths down to protect my carpet while they worked in my house. Don't assume you should replace an ac unit with the exact ton capacity you had previously. Do a heat load calculation. Even if you have someone servicing your ac units every year don't assume they are the best choice for doing the install. That company may be excellent at maintenance, but not as proficient at installs. Especially if your ac breaks during the hottest time of year, get at least three estimates. I saved over $1,300.00 by not hiring the company who performed the yearly maintenance and hiring Paradise Air, Inc. instead. After you receive the written estimate from the company you think is best call a few other companies. Using the specific info. you have from the estimate--type of unit with specs--check to see if the bid is comparable to what others are charging. This will let you know if the bid is fair and reasonable.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$4,580
Charles B.
10/2010
heating & air conditioning/hvac
 + -1 moreThey came out and he did $450 worth of work. Then he told me I was going to need a new motor. I called an electrician to come out and he said there weren't any problems. So I called the owner and told him about this. He said based on what we are allowed to do he thought I needed a new motor. He didn't even apologize. I wasn't very happy and probably won't use him again.
Description of Work: They came out to change the filter on my A/C
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$450
Response from Paradise Air Inc
MARCIA F.
10/2009
heating & air conditioning/hvac
 + -1 moreThey have provided me with excellent service. I've been using them for the past 2 years.
Description of Work: They installed the air conditioning system in my house.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$20,000
Mark Z.
08/2009
heating & air conditioning/hvac
 + -1 moreThey are so personable and thorough in everything they do. THey are an A company all the way around! We'll most definitley continue to use them in the future.
Description of Work: We've been using them for the last 8 years for our heating & air needs. We have a contact with them, that we pay for the year and includes service both in the spring and fall for both units.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$160
Contact information
3505 Robin Rd, Plano, TX 75075
Service hours
Sunday:
ClosedMonday:
7:00 AM - 5:00 PMTuesday:
7:00 AM - 5:00 PMWednesday:
7:00 AM - 5:00 PMThursday:
7:00 AM - 5:00 PMFriday:
7:00 AM - 5:00 PMSaturday:
8:00 AM - 12:00 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning
FAQ
Paradise Air Inc is currently rated 4.2 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
Paradise Air Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Paradise Air Inc offers free project estimates.
Yes, Paradise Air Inc offers eco-friendly accreditations.
No, Paradise Air Inc does not offer a senior discount.
Yes, Paradise Air Inc offers emergency services.
Yes, Paradise Air Inc offers warranties.
Paradise Air Inc offers the following services: HEATING & COOLING-repairs, installations, new construction, geothermal heat pumps, indoor air quality, duct work, and radiant barrier. WE DO NOT CLEAN DUCTS OR CARPETS
Duct cleaning or carpet cleaning
Contact information
3505 Robin Rd, Plano, TX 75075
Service hours
Sunday:
ClosedMonday:
7:00 AM - 5:00 PMTuesday:
7:00 AM - 5:00 PMWednesday:
7:00 AM - 5:00 PMThursday:
7:00 AM - 5:00 PMFriday:
7:00 AM - 5:00 PMSaturday:
8:00 AM - 12:00 PM