MERCEDES' POOL CARE INC

Often did not show and I had to call multiple times to chase them. Paid for services that were never performed like filet cleaning. I will be reversing charges with credit card company.

I had them come out for a very specialized reason to inspect my pool before I bought the house. I don’t use them for the weekly or monthly pool care. The pool inspection was $130. It wasn’t really a positive experience. This pool has been in the ground for 15 years. They gave me an estimate with everything that they thought needed to be done. It didn’t need to be a perfect pool, but it just needed to work as advertised. They suggested that I put in some clear pipes so that I could see different things in my pool near the filter. That would have been nice if it was to do with the quality. If I had a new pool built, then I would have done it that way. They gave me an estimate for everything that would make the pool look brand new and that was not really what I asked for. I asked them if it was in a good condition, if all the parts worked or if there was a need for me to replace some parts. They said that the pool needed $9000 worth of work. They did tell me that it has been working well, but something would fail soon. Then they gave me the estimate for getting the other work done. They added extra that I really didn’t ask for. I thought that the price was fair. I would probably not use them again.

They did a nice job. They were not the cheapest, but they did a nice job. They did more than they said they were going to do and didn't charge me for it. They don't just take your money, do the job and move on. They came back at least 3 times to help me with small problems that I have had with the running of the pool, which has nothing to do with what they did to the pool. They are still trying to make sure I maintenance the pool. They do not do the maintenance for me, they make check on the problem that I have and tell me how to fix it. It is a husband and wife team that own the company. I have worked with both of them. The wife takes care of the bidding and office work, and the husband is the pool guy that is the foreman. They have a whole crew that works with them on the pools. They are very friendly and personable.