Levy & Son

It was excellent! They're professional and friendly.

Terrible. On multiple occasions, services calls resulted in estimates for major component replacement (ie. furnace or coil) while under warranty. The warranty was essentially nullified in the estimate due to the estimated labor cost. In 2014, service experts found a crack in one of my furnace heat exchanger and recommended a new furnace. I directly contacted the manufacturer for part replacement and sought several independent bids for labor on the replacement and was able to significantly reduce the cost. I had to do all of the legwork. Service Experts was only interested in selling a new furnace. In 2018, a coil installed by service experts in 2014 developed a leak. The coil was covered by a 5 year warranty. I was hesitant to even call service experts, based on my previous experience, but I thought I'd give them one more shot due to the warranty. I explained my concerns while scheduling the appointment and was assured that I would not be charged a service fee for warranty work. The technician arrived and visually inspected the unit for less than a minute and retreated to his vehicle. He returned with a recommendation to replace the coil, sighting labor costs (same as last time). I was quoted a price for a new coil, nullifying any potential benefit from the warranty. He went as far as to say that maybe my attic was too hot, causing the crack. I was then charged a service fee for the 60 second visual inspection and estimate for a new coil. I was denied any attempt to speak with a service manager.

They put in my regular unit a few years back. I didn't do a lot of looking around, and signed a contract with them. I would say they are reliable, and they come out when they say they are going to come out.

We've been using them for about 8 years. They are reliable and if I need them they are there.

We have used them for several years. They are phenomenal.

They do my maintenance and any problems.

Our original AC system from when our house was built 13 years ago finally bit the dust. We had been using Service Experts to maintenance the old system for the past 10 years. Since we plan on staying in our house for the indefinite future, we decided to upgrade to a high efficiency system. The crew (Brent, Bobby, Eli, Joe and Jared) were at the house all day installing the system. It was a very professional installation with good clean up. They went over the instructions on how to operate the very high tech thermostat and set up an account with Lennox. We are very happy with the product and service.

They do great work at a reasonable price.

I would recommend them. The're responsive and professional.

I would use them again in the future.

The compressor is still under warranty, they have a long warranty.

We have been using them for 30 years. We have service contracts with them. Not on this trip, but they have installed units and repaired units. They have even installed attic insulation and redone our vents, the whole 9 yards. We pay them once a year and they come and do the maintenance on it. It is very, very fair! Quality is excellent! They are reliable, know the product, neat, very personable and very professional!

This company started out as a plain old air conditioning and that was in 1978. The first time we used them would have been Winter. We have not had any problems with them.

I tell my neighbors about them all the time. If you need to get someone for your AC call them first.

. I called number on the Coupon that I purchased from Angie's list. They said they didn't handle my area and transferred my to a different office who said they didn't handle it either because they did not have a promotion on Angie's List. They said that they would check with the bosses of both offices and call me back. I have not heard back from them.

They were impressive. We would definitely use them again.

We were impressed. We would definitely use them again.

In the most recent time, they told me that the entire unit needed to be replaced. I had another HVAC guy from an apartment complex come in and they replaced a $15 part. That was a month ago or so and it is still cooling. It was an option that they did not give me. I wasn't too happy. They were friendly. It's always expensive.

They are wonderful! For price, they are very fair. Sometimes they can't tell you when they will be there, it is a long window. They go above and beyond the requirements.

They were not service experts when I started with them, it was a different company.

I have been using them for a long time.

I bought a big deal for this service. We have them signed up to come every 6 months. It seems like it is another opportunity to sell us something else expensive. They do the servicing okay, it is just that they apparently bought out the company that we purchased our unit from. Now that it is no longer the same company, they tell us we were sold a piece of cr*p so they can sell us something new every time they come. They say it needs this, it needs that, it is getting old, that kind of thing. They are very responsive.

We had no air conditioning for 9 days this June (and I have an 18 month old!). We contacted them 9 days before the work was finally done (they spent 4 of those days ordering the part). We even called the manufacturer when Service Experts (SE) said they had trouble getting the part. The manufacturer said SE could just call them with the part number and they could find SE a distributor. The part came 5 days after they showed up to the house to diagnose the issue. Then we were strung along for 4 more days when they told us they would come out (first on a Thursday at 1pm, then Friday morning, then Saturday by noon, etc.). They ended up coming to the house on a Monday at 9:20am. (He finished around 1:30 after leaving for an hour to go back and get a correct part.) During this scenario, we called every day and only received one call back (other times, we had to call back ourselves to get updates). On one of the days, I had called for a manager to call me back and when I called to check on this, they said they called the manager and asked for him/her to call me back but there was nothing else they could do. We have been using SE for almost 10 years and will never use them again. I advise others to find people who are more dependable.

They were being used by the previous owner, and we just decided to continue with them. They came out and do some work, and the agreement is around $300 per year, plus whatever parts they may find needing to replace. The service went very well, we were very pleased. They have done some repair work, and some service work, and they have done it well. The staff is very friendly, and very professional. They are extremely prompt, we had an issue and they came right out.

I think the service went fine. We do not use them anymore, but it was fine for the one-time thing. The staffs were good, fine, and professional. It took them maybe like two hours to complete the work. They did what they came to do.