Integrity Moving Services

I HATE having to leave this review. We have used Blake's company 5-6 times in the last five years, referred people to them, and now have been completely ghosted and disregarded. You will see that as a common theme among the negative reviews. Blake did a HUGE move for us in November and we did not shop around as we have always trusted Blake. We felt he had always done right by us and taken care of us, until now. This move we were charged $12,500 after we were quoted $10K while standing in our kitchen, still we didn't make a thing of it, even though there were supposed to be extra guys meeting us in Austin to help unload the truck. Blake asked me if he could store his moving blankets and wardrobe boxes in our garage for a week due to him coming back to Austin for another move (that's how close we all thought we were) and he was in a hurry to get out of here after the move to watch a football game with his son. Fine...A week later I reached out and his schedule changed and he wouldn't be in Austin..Okay fine, this kept being the excuse for weeks to no resolution. I also asked that he please provide a receipt to us for the move so we can use it for taxes, as well as letting him know they severely dented our 1 year old fridge. He stated he would pick up his moving blankets soon, provide a receipt and on multiple occasions promised he would send someone out to repair our dented fridge. Blake even went so far to say he understood it was not our responsibility to "house" his moving supplies and understood if we needed to get rid of them and that he needed an assistant so he could stay on top of everything as our situation with him kept getting dragged out with no resolve. I told him I would still keep them but please give us dates that all items could be resolved. To be clear both myself and my husband were trying to get a hold of him over text, BUT here we are..January...and NADA and he has stopped responding to our messages. I really really hoped to be treated with much more respect after the amount of business we provided to Blakes company and the amount of $$ we shelled out. Truly hate having to write this but I don't know what else to do. COME GET YOUR MOVING BLANKETS, EMAIL US A RECEIPT, AND FIX OUR HORRIBLE DENTED FRIDGE! It's just bad business at this point.

Our experience with Integrity Moving Services simply lacked its namesake - Integrity. The quote indicated that they use "heavily padded moving blankets to wrap each item." The team neglected to wrap our new sofa or our new Sleep Number mattress and during the move, they were heavily damaged with a black substance. Blake ensured us they would make it right - they would pay to have the sofa and the mattress cleaned. Though we were able to get the sofa cleaned, we did not receive reimbursement. The cleaning crew tried to clean the mattress cover but it was too far gone. We now are faced with shouldering another $600+ bill to replace the mattress that the Integrity team ruined. We have tried repeatedly to reach out to Blake to make it right. He just ignores our calls/texts. The move took an inordinate amount of time and they even double billed us for both the hourly rate as well as for moving two bulky items (a Peloton, which they did not even move, and a smoker, which they only moved into the garage instead of to its final destination- the backyard). This was the single priciest move we have ever made, and we came out with two damaged pieces and a hefty bill. I would NOT recommend Integrity.

It went perfect. Blake and his crew are quick and efficient to get the job done. They handled my antiques with care and placed everything in the new house exactly where I needed it to go. 10/10 I will use them for every move in the future.

They were really goood they were with me twice and it went wonderful well They were the best company I ever use in my life and I will recommend them to anyone.