First call to this business was on Wednesday 5/6/2015 and asked bout the services Called them back spoke with Bistell and set up a pickup time for a table and chair to be redone. The time was for Friday 5/8 at 10 am On Friday I received a call at 11:30 from Bistell telling me that they would come out Monday morning at 10am On Monday morning at 11 am I receive a call from Bistell asking me if I will be around after 12. I could not I needed to go to work. A new time for pickup 10 am Tuesday was set Here it is Tuesday 5/12 and I called them at 10:35 . I get the answering machine and ask if they are still coming out to pick up furniture. Bistell picks up the phone and says if you have something to do just go on and do it because Horace too busy to come out right now. She says we have been playing tag. (This is not playing Tag this is poor business practice). I have 2 jobs and I have scheduled around the pickups . I just told her I would have to call someone else. Maybe they need a cell phone or some help but I would hesitate to use their services due to shady and poor business practice.
Description of Work: Provider never came out to home MISSED 3 Appointments
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
GARY D.
06/2013
5.0
furniture repair, antiques
+ 0 more
We called Horaceand quot;s Wednesday afternoon May 30 and set an appointment for them to come out and and give a price onwhat we wanted done. They came at 10 AM the Thursday May 31. They were on time. They looked at the love seat . They gave us a price which we thought was reasonible and took the love seat with them. They said it would take 2 to 3 weeks to get it back. They called us Wednesday June 5 that the love seat was finished, We went to there place of buisness and inspected the love seat. They had done an excellent job of repairing and refinishing the wood on love seat. Thay also agree to delivery the lov seat to the upholster. They delivered it the same day. They were very friendly, very knowledge and finished wth worl in a week in steady of the 2 to 3 weeks. Which is very unusual in today service industry. We would use them again.
Description of Work: They repaired damaged wood on antiquet love seat and refinished it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Vincent G.
03/2013
5.0
furniture repair
+ -1 more
Very pleased with the customer service and the quick turnaround on a difficult repair job. Horace's also polished the wood trim and had the chair looking like new again. The arm of the chair is sturdier than when I first bought it. Horace's also gave me the broken parts that led to the problem. Outstanding job!!
Description of Work: I had a very nice leather office chair that I brought home with me after retirement and wanted to keep it for sentimental reasons even though the arm was broken and appeared to be unfixable. However, I took the chair into Horace's and he explained some solutions to fixing the problem and it was completed in two days.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Wayne Y.
12/2012
5.0
furniture repair
+ -1 more
The entire experience was a good one. He seemed honest and knowledgeable. He did the work well and within the time frame he estimated. No complaints!
Description of Work: I had a walnut veneer fold-out dining table. It had water damage on both sides of the fold-out leaves where the veneer had puckered. The area was sanded and refinished to match the color on the rest of the table. Excellent work !
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Periann P.
10/2012
5.0
furniture repair
+ -1 more
.
Description of Work: The wood on the arm of our dining room chair split along the grain. Mr. Horace obviously takes pride in his work because he did a wonderful job repairing it. I couldn't even tell where the repair had been made. The chair can now be easily picked up and moved about by lifting the arms without any concern that it will fall apart again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
michael J.
10/2012
5.0
furniture repair
+ -1 more
Needed a small, solid Cherry drop-leaf table refinished due to some water damage. Met with Horace and he quoted me a price of $150 and told me it would look like new when he was finished. He wasn't kidding! Table looks great and it turned out even better than I was hoping for. Very nice man and his quality of work was worth every penny! Would not hesitate to use him again or recommend him to anyone needing furniture repair or refinishing.
Description of Work: Refinished solid Cherry drop-leaf table
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
THEODORE S.
11/2011
5.0
upholstery, furniture repair
+ 0 more
We've been very happy with his services. He's really fixed up some of our antique furniture!
Description of Work: He provides furniture repair, including wicker weaving. He's very good with repairing antique furniture.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ron C.
11/2010
5.0
furniture repair
+ -1 more
Horace did an excellent job. The Singer Sewing Machine was a surprise for my wife. It has been sitting in our garage for many years, including sitting in Katrina flood waters for several days. I decided to have it refinished for my wife for Christmas. She was shocked and blown away at how it looks now after Horace worked his magic. The other small tables came out excellent also.
Description of Work: Horace refinished an old Singer Sewing Machine, an end table and a small table. The sewing machine needed painting on the iron work as well as wood work on the cabinet. It was an old Singer that he made look like it did when new. The sewing machine suffered through several days of Katrina flood waters and has sat in our garage since being rescued from the rubble of my brother's former home.
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Service Categories
Furniture Refinishing and Repair,
Antiques,
Upholstering
FAQ
Horace's Furniture Refinishing Inc is currently rated 4.9 overall out of 5.
Monday: 8:30 AM - 4:30 PM
Tuesday: 8:30 AM - 4:30 PM
Wednesday: 8:30 AM - 4:30 PM
Thursday: 8:30 AM - 4:30 PM
Friday: 8:30 AM - 4:30 PM
Horace's Furniture Refinishing Inc accepts the following forms of payment: Check