Heads Up Sprinkler Co.

Called Heads up for sprinkler review and repair as well as updating our controller to a Rachio automated controller which I can run from anywhere with my cell phone. Found a few sprinkler head issues which were repaired as well as repairing an underground broken pipe. Responsive and cooperative. Will continue to use.

These people are great, they discovered wires cut and and pipes leaking from a drainage landscaping job done 2 weeks prior. I put them in touch with the landscape contractor who Caryn knew and arranged to bill the contractor direct. Incredibly thorough and professional.

Heads Up is the best - professional, efficient, trusting - they have it all. Totally enjoyable to work with for all my needs.

Heads Up threatened criminally fraudulent mechanic's lien for amount due for work at a house we hadn't bought yet. I assisted with collecting their debt from prior owner (got no thanks for that) and referenced TX law that requires written contract signed by both spouses for homestead properties before a lien can be filed. NOTE: I have emails substantiating these facts and will provide them if removal of this review is attempted.

Repaired a yard sprinkler and found a cracked riser pipe. Adjusted any heads that needed adjustments and checked my automatic timer.

Heads Up did a great job, but that's what we expected after several years' experience with this fine company. We don't bother to call anyone else for lawn irrigation. They are the gold standard in our view. Professional, personable and on top of latest developments in water use and conservation. If there is a less expensive way to do something, you'll hear it from them. In this case, they coordinated with a landscaper who was installing new plants. Work was done on the day scheduled and finished on time. All was cleaned up. Caryn gave us an orientation on the changes and updates to the system and that was it. As usual, she encouraged us to call back if any questions came up, but so far, all is working fine.

I found this company on Angie's List with an "A" rating. These guys rock! They are trustworthy , competent and do great work all at a fair price. As far as I am concerned I am going to be a life time customer.

I was completely pleased with every aspect of my experience with Head's Up. Caryn and Patty are by far the most knowledgeable of any irrigation specialists I interviewed. It is evident they truly care about their customers, and the outcome of the project. They did not recommend drip for my back yard, which would have been more lucrative for them, but tweaked the spray heads instead. This speaks to their honesty and integrity. I got several bids, and their charges are very reasonable. They went above and beyond what I would have expected. Their team did a great job!

They were knowledgeable and thorough, worked efficiently, and provided a nice well written report.

It was the second day of living in a new residence just purchased. Turned the sprinklers on and a head broke and began flooding the yard. It was a pool and became an emergency. I called Heads Up Sprinkler and asked if they could send a repairman out immediately. I was desperate as I was at work and my wife was at home with the crisis. Instead of trying to take advantage of my emergency , the company called my wife and walked her through how to shut off the system and stop the flow of water. The problem was resolved in 15 minutes at no charge. WOW! What great customer service. I will employee the company's service to repaid the sprinkler AND this will be the only company I use to maintain my sprinkler system going forward. I wish all companies would treat their customers with the high degree of care that Heads Up Sprinkler does.

When Caryn came out initially for the quote for drip irrigation, she discovered that I had a broken pipe at the main valve plus several broken heads. I was going to have everything done at the same time as the drip irrigation installation but when she found the damage she fixed it immediately having to pump the water from the underground valve before the repair could be done. Caryn replied "this is why we always check everything when we come out". I have used this company before with great satisfaction but never realized that they also did the installation so I got a bid from another company first. This person never checked where I had the broken pipe, saying that he would check the system while he was there but I guess he did not. I am so glad that I rechecked Heads Up's Web site to discover that they also did installations, I thought they only did repairs. They did much more, for less, than the other company. On 9/11 I had the drip irrigation installed. I could not have been more pleased. This company pays attention to every step of the process in great detail, doing far more than I ever expected. I was in awe of the final review of my yard. The new system was thoroughly explained before they left and to make sure I was pleased. In this day of dog-eat-dog living it is wonderful to find an ethical, fair and professional company. They really care about their customer's satisfaction. Patty is in the office, wonderful to talk to. Caryn comes with her team, making sure everything is done to her standards. They all work as a team, having respect for one another and the crew, also, is very proud of the work that they do. Keep up your excellent standards!

Heads Up was very good. They arrived when scheduled (even a few minutes early), and were very professional and quick with their work. They clearly demonstrated an understanding of sprinkler systems and were proactive in providing suggestions for improving our performance. They provided us additional guidance on watering times and zones to get better more efficient use from our sprinkler system. I was very impressed with the staff they sent and the work that was performed. I would definitely recommend them and use them again. There rate was $125 per hour labor for two people and both men worked the entire hour. Wonderful first experience - will definitely use their services again!

The service went very well and I will use them in the future when the need arises.

I have an 8 zone sprinkler system. I thought I was having problems with one sprinkler head. I contacted Head Up Sprinkler Co. to fix the one problem I thought I had. They were unable to come for a week (perfectly understandable during a Texas summer). They did arrive on the appointed day and time. They performed a complete check on the whole system. Was I surprised. They found that a sprinkler head had been covered when I had an out side AC condenser replaced. (That was why I was having with the grass dying in that area. Another sprinkler head had been covered in a raised landscape area behind my pool when a pool repair had been done. This causing a problem with the retaining wall. Several other sprinkler heads were not maximizing water usage or were not operational. They showed each of the problem areas to me and explained what had happened and what needed to be done. WE agreed on the work for that visit. Since I was to have extensive landscape work don in the pool area, some of the repairs were postponed until this Fall. I will be calling them in the next couple of weeks to have them come back and complete the work they proposed. They worked very hard and efficiently. I have recommended them to a friend who also was very pleased with their service.

No one answer the phone or returns message left regarding service.

They were very knowledgeable, professional, and so far so good. Their services are a bit pricey, but they did a thorough job and this is the longest we've ever gone without repairing some part of the irrigation system. They offered me advise on how to approach a future landscaping project that we are planning. We will definitely use this company again.

This review is late, and I can't remember the exact date, but it was some time in April. This is a very professional company. The lady in charge (Caryn or Patty, sorry, can't remember which name) went over with me everything that they were going to do. She communicated with me throughout the time that they were there. A good size crew of four came out as well, a couple were trainees I think. They found one leak that I didn't realize was as bad as it was. They replaced more sprinkler heads than I had planned for them to do, but since they were there, I thought what the heck, let the pros do it. My front lawn looks much better this year now that the sprinkler coverage is good. I heartily recommend Heads Up.

When I called to make an appointment they were booked out by 3 weeks. I decided to wait, anyone this busy must be good. They accomplished the repairs, adjustments and my eduction in less than an hour. I highly recommend Head Up!

Heads Up Sprinkler Company were very efficient, they gave me a senior citizen discount which they called an experienced citizen discount, and they sent me a thank you note. I called them on a Saturday morning and they were able to come on a Saturday afternoon. They came and did it very quickly within an hour and I was very pleased. If in the future I need sprinkler repairs I would never call anybody else but Heads Up Sprinkler Company.

They were very informative and explained what they were doing.

Heads Up Sprinkler Co., performs yearly check-ups on my sprinkler system.

They were very prompt and did a great job with replacement parts for the sprinkler system. I would definitely use them again.

Very good overall. But there is still one area in our front yard not adequately irrigated despite at least 2 return visits

I was very pleased with the service I received from Heads Up.

They worked at it until they actually rebuilt the valves UNDER the decking. It was amazing and we saved a ton of money. They then came back on 8/30 and finished evaluating our system and changing a bunch of stuff to make it more water efficient. We had remodeled our landscaping in the front yard a few years ago but never had our irrigation reworked. We are happy as we can be. Couldn't recommend anyone higher. Caryn and Patty were incredible. Absolutely be referring these folks!