HAPPY COMPUTER INC

Description of Work: A tech came out to service my computer. It had a Trojan virus and he said he needed to take it back to the office to scan. He said turn around would be about 48 hours. After about 60 hours I called to inquire about the computer. They said I could pick it up. They gave me an invoice for $235 for the work performed, which I paid via MasterCard. A couple of days later while checking my transactions on the internet, I discovered the charges submitted to MasterCard was $342. I asked for an explanation of the discrepancy and was told that I had an outstanding balance of $107 from March 2013 that they had added to my invoice. They did this without saying anything to me about it. Two or 3 months after having the work done in 2013, a lady from their office called to say I had not paid my invoice. At that time pulled the files showing I had paid for the charges on my MasterCard. I called her back to tell her and I never heard any more about it, so I assumed it was resolved. They never sent a bill or anything. When I discovered the extra charge submitted to my MasterCard, I pulled the paper work again and took a copy of the MasterCard statement to their office showing that it was paid. When I heard nothing from Happy Computer, I filed a dispute with MasterCard. Three days after filing the complaint, the owner of Happy Computer called to say he would reverse the charge for $107. It is my opinion that it was unethical for them to add the old invoice amount to my credit card without my knowledge.

Description of Work: Remove spam and malware from a laptop.

Description of Work: Happy Computer backed up my files and reinstalled my operating system.