Description of Work: Floor Hut was great. Small but broad selection. I was concerned that they wouldn't be competitive with the big ox guys, but the personal service, attention to detail, and the total cost all exceeded my expectations. Everyone loves my floors. I did almost the entire house in hardwood and carpet. Would do it again in a minute. Angie's List gets it right!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$15,000
Penny M.
06/2014
2.0
flooring contractor
+ -1 more
.
Description of Work: Salesman professional, eager to please. Rep who measured was professional and punctual. He assured me carpet would not be installed if raining. Did not call to confirm carpet was in, when I left a msg for him, did not return call until 3rd attempt to confirm. It was pouring rain. No,it won't be installed. Oh, wait! Installers are calling. They will install, but they're lost. Keep in mind a driving rain, broken English, and poor understanding of directions. Arrived. English-speaker, was belligerent and loud. One young man of crew was polite, smiled, and always said OK OK. They continued to shout to each other from the deck to workers below, left shreds everywhere, and took my broom. The English speaker shoved a paper in front of me and asked if furniture was in the right place, "Sign it" Of course, it was 5 pm. Never again would I consider this merchant. Never returned call re: broom. Never returned broom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$3,800
Response from Floor Hut Inc
We at Floor Hut tried did everything we can to have the clients carpet installed on a rainy day. Because of the rain we were not sure we could even install it on the schedule date, because the client lived in an apartment on the 3rd floor. Carpets come in one big roll and has to be rolled out to be cut to the size of the rooms,we would have to do it downstairs in the open and then take it upstairs to be installed. No client would want wet carpet to be installed in their home, and this is even mentioned in our contracts. By mid day when the rain stopped and the ground dried up we were able to install the carpet. Our flooring consultants and I are extremely professional with all our clients and we did everything possible to install the carpet on a rainy day. As for our installer not being able to communicate well in English, all I can say is that we at Floor Hut and mostly all of our clients have not had a problem communicating with our installers in English.
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Service Categories
Flooring Sales and Installation,
Carpet Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile,
Countertops and Backsplashes,
Marble and Granite,
Furniture - Sales,
Furniture Refinishing and Repair
FAQ
Floor Hut Inc is currently rated 4.5 overall out of 5.
Sunday: 1:00 PM - 4:00 PM
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 6:00 PM
Floor Hut Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Floor Hut Inc offers free project estimates.
No, Floor Hut Inc does not offer eco-friendly accreditations.
No, Floor Hut Inc does not offer a senior discount.
No, Floor Hut Inc does not offer emergency services.
Yes, Floor Hut Inc offers warranties.
Floor Hut Inc offers the following services: Sales & Installation of Hardwood flooring, Carpet, Tiles, Laminate flooring & granite counter tops.