ELITE TREE SERVICE

He did a good job in cutting trees. They also pick up the trash but they damage my fence and kinda loose it is because of too much brushing. They loaded too much against my fence that made it came off.

Brent was excellent and his crew wonderful.

It wasn't cheap. We have a lot of trees. They did fine, but for the cost of the work, I would probably look around. I wasn't unhappy with the work, it was just expensive. The quality was great. The responsiveness was really good. If the prices were different, I would use them again. They did a really good cleanup. I would suggest people to talk to them.

I used this company a little over a year ago and was happy with their work. This time I called them 3 times and emailed them once and couldn't get them to call me back. Are they still in business?

There are azalea bushes around my tree that I wanted to save. Elite was able to remove the tree, hauled away debris, and grind the tree stump without harming the azaleas. The price was fair, and the service was professional. Couldn't ask for anything more.

I didn't use them this time but I would definitely next time.

We've had Elite do minor work (tree trimming) for us in the past and were satisfied with their work. However, in September 2011, we called and scheduled them to come out and provide a quote to remove a dead tree from our yard. They came out promptly and did so. The price seemed fair, so we scheduled the work for the following week. They didn't show up and didn't call. About three weeks later, Brent called to say someone would be out that day to do the work. When told that we'd hired someone else to do the job since they hadn't shown up or called, he sounded surprised and was not at all apologetic.

I originally submitted a request to be contacted via their website on 6/12/11. A week later, I hadn't heard back so on 6/20/11, I called the main number and left a message with the answering service. Adam called me back a couple of hours later, saying he was going out of town and couldn't come to my property to do an estimate until the following Monday (6/27/11). I thought this was strange, but I had used Elite to trim my trees in 2006 and they did a great job, so I agreed to wait. After thinking about it, I changed my mind and contacted another company, who came out the same day to provide an estimate. I then called Elite's main number and left a message to cancel the Monday appointment. Apparently, Adam didn't get this message, because he called me the following Tuesday afternoon (a day AFTER he thought he was supposed to do the estimate) and said not to worry, he would get to my property in a day or so. I'm glad I decided to go with another company, or I'm sure I'd still be waiting. I don't know if the company is under new management, but the experience I had in 2006 was entirely different.

After calling Elite's phone service I received a call back within a couple of hours. Arrangements were made for them to come to my house on Monday to give an estimate for several trees to be trimmed. After waiting all day, at home they did not turn up. I called them the next day and they said they would come out on Wednesday morning. Another waiting game with no one and not even a phone call to let me know they were unable to come. Very bad customer service. Quite a waste of my time.

This crew were artist, and did an Excellent Job. I observed them doing an Excellent job trimming my neighbors live oak trees (15ft tall). I liked it so much I asked them to give me an estimate on mine, which was quite reasonable, then scheduled the service. They showed up on time trimmed the Tree, mulched the trimmings and cleaned up their work/ trimmings. I would recommend them to any body wanting a Great looking Tree, regardless of size.

All went well. They looked at the tree, provided a quote, and did the work. Nice pruning job. Our sycamore is old and not doing so well anymore, but they said it still has a few years to live. Apparently it has some fungus but they did not recommend to spray because it is expensive and may not do much for the tree.

They did a good job on 4 of the trees. But, for two Junipers that were in need of trimming, they charged $70 and appear to have trimmed about 4 limbs on the trees. They did not do anything about them growing over the sidewalk and into other bushes. I called and left a complaint message with them. We played phone tag with them over getting the issue resolved. The last message I left them I reniforced that I was not satisfied with their work and if I was not avaialble to take their call, to just leave the message as to what they were going to do about the issue. I have not heard back from them.

They answer their calls promptly and I think their price is fair.

They did a great job and I would probably use them again.

I worked with Adam Zinn and he listened to exactly what I needed done and his crew was fast and cleaned up all their mess. My job was very small compared to most of Elite's work, so it was a bit more difficult to get on their schedule, but Adam communicated this clearly and got me worked into the schedule as soon as he could.

They walked around with my husband and talked about how we wanted them pruned. They did very good work. They cleaned up all of the branches when they were done.

They are always good about getting back to me. They are very flexible if I am not available. Both times they performed the work in one day. The first service I just left them a check. Their prices are very fair.

I called ELITE TREE SERVICE on a Tuesday around 11:45 AM and left a message. Adam Zinn called back about an hour later and said he would come out the next day. I informed him that I would not be home but I would remove the lock on my back gate so that he would be able to get in the yard. I requested that he give me a written estimate for removing the tree and stump grinding. The next day I found his estimate by my front door. He quoted me $850 to cut down the tree and haul away the debris. He also gave me an estimate for trimming a tree in my front yard. He did not include an estimate for the stump grinding. When I called him to ask about the stump grinding he claimed he could not get in my back yard. He also said he would be subbing out the stump grinding and that they charged $3 per inch. I felt that his estimate was on the high side. Half of the tree had already been removed by the utility company's tree service. I ended up going with another company with a lower estimate. Est cost $1000.

Terrific. Though they were a little slow to respond to phone calls and commit to an actual appointment time, they did a terrific job when they did get there, it was worth the wait. There wasn't so much as a leaf or twig on the ground after they cleaned up.

Extremely frustrating. I even made sure that this company in Plano regularly services Irving. The different receptionists I spoke to were always very kind and professional, but there was a breakdown in communication somewhere because no one called back even after I let them know that I'd be writing this report. You can't call it customer service if calls aren't being returned!

I contacted the company three times, leaving messages with what I think was an answering service. The third time I mentioned I had called twice before and had not yet received a call back. They never called me back.

VERY disappointed this time with overall service and responsiveness, having previously given this company outstanding reviews for past work. Problems: 1) Work cost nearly as much as a much larger job in recent past (OK, so there were cost increases, inflation.) Tried to change the price multiple times from original estimate to final payment. 2)NO written estimate. 3)NO invoice or receipt. 4)2 weeks of multiple phone calls, voicemails went unreturned from company rep., trying to track him down for same. Suspect he was doing this job "off the record" and pocketing the $$, since it was highly suspicious that he would refuse to generate a paper trail or return calls requesting same. Eventually, he delivered a "generic" "receipt" from what looked like home computer. 5) WORST OF ALL: called back today for an emergency job (small limb break blocking neighbor drive needing to be cleared), and told they were too busy!!

They did a good job trimming both trees. There was one slight problem regarding the service. On the day they were scheduled to come out they called to cancel and reschedule. They stated they were backed up in their work schedule. When the crew came out I had told the owner I wanted certain branches removed from another tree. His crew however did not speak English. There was one guy that spoke broken English, but I was not able to make him understand what I wanted. Overall they did an OK job trimming the trees and the price was good.

It went great from start to finish. Adam returned our initial call the very next day, and made an appointment to come to our house and give us a bid. He and my husband hit it off, because he was pleased to hear that Adam doesn't believe in pruning a tree to death any more than we do. He gave us a bid, which we accepted on the spot, and said he would call to make an appointment to have the work done. Which he did. Adam and his crew showed up exactly on time, went right to work and were gone in about an hour. We are very pleased with the outcome.

After a windstorm and all companies were busy, I called 3 times in one day and spoke to their answering service. No one ever contacted me over the subsequent weeks.