DFW Improved

In August 2022, after hearing about DFW Improved on a home improvement radio show, we entered into two contracts with them for a roof replacement and interior water damage repair. These contracts were based on insurance-approved scopes following the 2021 ice storm. DFW Improved began the roof replacement project first. Following the replacement, the roof continued to leak due to their failure to replace the flashings. Despite corresponding work items in the insurance scope (confirmed later by the insurance adjuster's email), the DFW Improved salesperson insisted that flashing was not part of the roof. He threatened legal action if further payment was not made. Prior to this, they presented two identical model shingles as choices, which their own roof subcontractor on-site disclosed. Upon our inquiry via email, instead of addressing the issue, the salesperson accused us of defaming their company. Furthermore, they quoted $900 for a non-existent siding hole and estimated $25,000 for a bookcase, which their own designer valued at $6,000 to $7,000. While the roof leaking issue was still unresolved, DFW Improved began interior work. Instead of submitting the agreed supplement request as agreed, they skipped necessary steps to cut water-damaged drywall. To prevent wasted effort, we instructed workers to stop. The salesperson responded, stating that workers would not proceed with any work not approved by insurance. However, he emailed the insurance company claiming that the work had already been completed, causing significant confusion for us. During the halt period, we sent out numerous issues such as broken air pipes, cracked roof rafters, missing insulation, roof holes, missing felt paper, and a leaking roof. However, we received no response other than prevaricate explanations and demanding for money. We escalated to the DFW Improved upper manager who responded that they are their best team members and disregarded our request for an alternative project team. DFW Improved abandoned the projects and warranties, and initiated separation in December 2022. Both parties engaged in negotiations over separation costs. During this process, DFW Improved unexpectedly sent four individuals to our house, claiming to inspect texture work and demanding payment. Subsequently, DFW Improved placed a lien on our house, and their lawyer sent a demanding letter stating they would auction our house and (quote)“sue Vigorously” if payment was not made, despite the mediation/arbitration clause clearly outlined in the contracts. Under this pressure, we filed a claim in Tarrant County Small Claims Court, where the lien was placed. Later, their lawyer filed a motion to transfer the case to Collin County, where DFW Improved is based. We refused to comply with a demand for $5,000 and the confidentiality requirement during mediation. DFW Improved filed a new case simultaneously in the higher Tarrant County District Court, demanding a new amount of $59,845 and seeking to enforce the lien, providing no explanation for this amount. According to their co-owner's email, their accounting book calculated that we owed them a total of $1,260 (detailed below). During pre-mediation discussions, their lawyer attempted to justify their request for $8k, citing that a significant portion was allocated to attorneys' fees. We did not engage their lawyer to send us a threatening letter containing false statements about suing us without mediation. Their lawyer also declined $65 public mediator service provided by the Tarrant Small Claims Court. Additionally, they unilaterally escalated the dispute to a higher court. We have never been late with their payments. In fact, DFW Improved made a math error by crediting the blind work twice. When we brought this to their attention, DFW Improved spent extra time correcting the invoice, and their salesperson initiated an internal investigation. Any delay was certainly not caused by us. DFW Improved filed a lien attempting to collect the costs again, despite already receiving payment. See the invoice they submitted, which completely overlooks the $35,895.76 payment we made (supported by our bank transactions). —-------------The payment schedule on the contract has major math errors—--------- Payments for the work are due as follows: Contract Total $ 194,972.33 $ 19,497.23 deposit is due at initial design meeting.(10% of the Contract Total) 20% of the Contract Total is due at the preconstruction meeting. 30% of the Contract Total is due at start of drywall repair. ←– we requested halt at this phase and according to texas property code Sec. 28.003. EXCEPTION FOR GOOD FAITH DISPUTE; we can WITHHOLDING up to 110% of the difference between the amount the obligee claims is due and the amount the obligor claims is due. 30% of the Contract Total is due at start of countertop/trim installation. ←–we don’t even have any work for countertop 17% of the Contract Total is due at walkthrough. Remaining contract total is due at completion. 10%+20+30%+30%+17% + Remaining is more than 107%! DFW Improved needs to refund the incorrectly collected funds. -------DFW Improved co-owner's calculation based on their accounting book--------- ROOFING PROJECT Contracted amount: $52,364.74 Approved Credits Total ($3128.51) Xactimate difference ($1499.88) Line #18 R&R Chimney Flashing ($438.29) Line #25 Digital satellite ($49.24) Line #27 R&R Window Screen ($649.38) Line #53 Window Bid ($491.72) Payments to date: ($36,655.32) Roofing Project Balance due to DFW Improved $12,580.91 Line #20 Step Flashing Line #21 Flashing - L Flashing Additional credit discussed above of $1,478.63 brings this amount to $11,102.28 <--- DFW Improved never passed the city inspection and provide completion list and promised warranty INTERIOR PROJECT Current payments ($35,895.76) Current Costs to Date $28,432.84 Demo crew $550 Demo crew $150 Plumbing crew $690 Drywall crew $19,200 Insulation company $3000 Home Depot - misc. materials $104.03 Total for labor and material $23,694.03 <---this amount is already paid 20% per insurance standards for Profit and Overhead $4,738.81 Interior Project Credit for exhaust fan duct ($150) Interior Project Balance due to homeowner ($7,612.92) Total amount due(combine both contracts) $1,260 —----interior invoice from DFW Improved(removed detail name of subcontractors)---------- 11/12/2022 homeowner:2022-August-Interior Insurance Rest Remodeling $ 150.00 11/17/2022 homeowner:2022-August-Interior Insurance Rest demo $ 550.00 11/17/2022 6013751 homeowner:2022-August-Interior Insurance Rest Home Depot $ 23.27 11/17/2022 6013734 homeowner:2022-August-Interior Insurance Rest Home Depot $ 23.02 11/25/2022 816725 homeowner:2022-August-Interior Insurance Rest Drywall $ 19,200.00 11/21/2022 2014093 homeowner:2022-August-Interior Insurance Rest Home Depot $ 115.46 11/22/2022 1200043 homeowner:2022-August-Interior Insurance Rest Home Depot $ (57.72) 11/29/2022 34736796-$690 homeowner:2022-August-Interior Insurance Rest Plumbing $ 690.00 11/30/2022 10-85062 homeowner:2022-August-Interior Insurance Rest Insulation $ 900.00 11/30/2022 10-85061 homeowner:2022-August-Interior Insurance Rest Insulation $ 2,100.00 $ 23,694.03 They attempted to inflate the amount to $22,835.94 by falsely claiming work on the wall texture extended from the actual 10% (bottom 1 foot of each wall) to 100%. Their lien is invalid, and their claim is baseless according to the evidence in their own submitted invoice. We are uncertain about the extent and duration of the legal battle DFW Improved and their lawyer will continue to pursue. It has been nearly two years. Instead of assisting us with the aftermath of a natural disaster, DFW Improved attempted to extort money from us and our insurance provider. This has resulted in substantial legal fees, emotional stress, and significant delays in repairing our house, necessitating prolonged rental expenses. Despite our efforts to settle amicably, they persist in prolonging and escalating the dispute. This incident has involved three courts, one mediation, and upcoming arbitration. DFW Improved is trying every way to avoid a relatively low cost small claim court trial. We are sharing this here in hopes of receiving input and advice. Thank you. We have documentation (emails/texts) supporting everything mentioned above.

We worked with DFW Improved to completely gut, redesign and build our master bathroom and the experience can only be described as sensational! Having never tackled a project this big, we were cautious in deciding who we wanted to work with. However, it was clear from our first in-home meeting with Debra Fitzhugh that the team not only values quality, but also establishing genuine connection and trust with their clients. We had several meetings with Debra to discuss design options for our bathroom redesign. The original layout was extremely cramped, with two non-functional built-in closet rooms taking up the bulk of the already small space. We got the opportunity to brainstorm with Debra about possible solutions. Accounting for our wants and needs, she drew up three new layouts for us to review, clearly breaking down the price of each. By the time we made our design decisions, we were fully informed about the construction process, who we’d be working with, and price/schedule estimates. DFW Improved wants you to feel confident and impowered before making any decision. We next met with Sarah Davis in the showroom to select materials for our bathroom. We had a general idea of what we wanted, but it was Sarah’s mastery of color, texture, and design that helped us make creative and decisive decisions. Her extensive experience with materials allowed her to take our nebulous ideas and create something that worked within our price point. Additionally, upon discovering that the tile we had chosen was on backorder, she coordinated with us and the vendor to get us new tile that still beautifully matched with our design schematic. As our project manager, we spent the most time with Shane Harvey, who exceeded expectations for us at every step. He was in constant communication with us and checked in on our project daily, most times in person. Whenever there was a new contractor in our house, he was there to introduce us to them, align them with our vision, and make sure everyone had what they needed to stay on schedule. If we had questions or concerns about what was happening with our reno, he would happily provide insight and solutions. We learned a lot about the construction process from our frequent conversations with him. It was clear throughout that Shane’s priority was getting our project done and quickly as possible without cutting any corners in terms of craftsmanship. Beyond the exceptional professionalism, the entire team put forth effort to get to know us personally. For example, Debra noticed that I didn’t have space to store my clothing during the reno and leant me her own clothing racks for me to use during the project. We truly consider each of them friends. Overall, I would recommend DFW Improved to anyone who wants a superior experience at every step in the process. If you are looking for a team that will work WITH you to execute your vision, these are your people. We are looking forward to our next project with them! [*** Link removed ***]

DFW Improved did an AMAZING job with our hall bathroom. We knew we wanted to remove the tiny tub/shower and flip the layout to incorporate a large shower. We found a patterned floor tile and let DFW Improved get to work. The Design team (Sarah, Tiffany & Jodi) walked us through selections that complimented our ideas. Josh, our project manager, stepped in to take that design from paper to reality. Josh was great at communicating through out the entire process and keeping the project on schedule. Thank you DFW Improved for making it easy for us and doing all the work!

Ryan the salesman is honest and accurate. Carlos the project manager is amazing. His workers respect him. He is the real deal . Be patient the end result is worth it!

Terrible customer service. Poor project management; unrealistic project timelines provided (quoted 4 weeks— took 7 months). Change orders (yes, multiple) presented for payment AFTER project completed; price nor necessity of change order discussed/signed off on prior to “additional” work commencing. Bid omitted critical component of project (i.e. HVAC for bathroom)— which was later presented as change order, in turn adding to the cost of the entire project. Plumber was subpar to say the least— came out multiple times to repair the leaks HE created (yes, two separate, unrelated leaks). Second plumber required to get job done correctly for BOTH leaks. Escalated concerns to owner of company and we were dismissed. Do not recommend at all!

From the beginning, the salesman and project manager (John) was excellent. Fantastic communication and ensured we knew when workers would be on-site and what they would be doing. The experience with DFW Improved was first-rate, I’d highly recommend and plan on hiring them again for a bigger project.

Awesome. I had a great experience with DFWimproved. Blake led the team very well, keeping me informed of progress and addressing all of my (many) inquiries with attention and patience. He was flexible and worked with my schedule (working from home) and accommodated my requests for the flow of the project. He and the team were very careful. I was fondly surprised at how well the team cleaned up after jobs (each trade did a great of cleaning up after their work was done). Blake led an organized team which made the flow of the project run smoothly. And most of all, he was so great to speak to as my dog and I were very happy to see him when he was on site. I'd recommend using DFWi and I will use them again for other projects.

They were top knotch! Very good quality.

Project went very well even with cold weather. Brian provided prompt and detailed estimate. Jaime scheduled work and saw that it was performed on time. Workers arrived promptly each morning and skillfully completed scheduled work. Project was completed within one week.

DFW Improved did an excellent job on my master bathroom remodel. The entire process was smooth from sales, to meeting with the designer, to working with the project team. My project manager, Luis, was courteous, friendly, and responsive to my questions and texts. I am beyond pleased with the outcome of my bathroom and I will definitely use DFW Improved for all of my future remodel projects.

Consistence of quality care, workmanship and customer service is what keeps me going back to them.

Scheduling was excellent and they have been nice to work with.

The finished products exceeded our expectations. The stairs match our existing floors perfectly and are beautiful. Kristie at the Design Center was very helpful in picking out the perfect backsplash and island countertop material in the kitchen.

DFW Improved did a fantastic job remodeling our kitchen. Their entire team was professional, timely, considerate of our schedules and home, and most importantly did a GREAT job with the kitchen remodel. We would hire them again in a heartbeat, and plan to do so when we remodel our master bathroom.

We had water damage to a vanity and had it rebuilt. It was a smaller job, but they were great. Very knowledgeable. Great quality. Would definitely use again and recommend.

From beginning to end, my experience with DFW Improved was excellent due to the professionalism and work ethic of everyone involved in my project. My original contact was Juan, who worked with me to create a plan for my dream kitchen and was available to answer any questions I had prior to signing the contract. Kristi was great, helping me with design decisions when I visited DFW’s showroom. I was especially impressed with my project manager, Jason, who managed to make me feel like I was his only client, even though I knew he was managing multiple other projects simultaneously. He always answered my phone calls and texts promptly, and he kept me up to date with all the scheduling of the various components of our kitchen remodel. We had new kitchen cabinets installed, pantry rebuilt, bar height counter removed, additional cabinet storage added, granite countertop, composite sink, faucet, and backsplash installed. In addition, we had the kitchen, dining, living, breakfast, and entry painted. Jason’s extensive experience and knowledge gave me complete confidence that the remodel would be done correctly. I now have a beautiful, functional kitchen, and the job was completed in a timely and organized manner. Need I say more? Working with this company was a great experience.

DFW Improved just completed our bathroom reno on schedule and they were great. The work required some digging of the slab and I was worried but their workers were very careful and our project manager Miguel who was wonderful, made sure everything was done right. He addressed all our concerns throughout the project and even some small details after completion. They warranty all their work and are a very professional and honest company.

DFW Improved is top notch! We are extremely happy with their professionalism, quality of work, and timeliness. Three month after moving to a new home our dishwasher leaked and complete damaged the kitchen hardwood floor. It was very stressful time for us and we weren’t sure what will it take to fix it all. After doing some extensive research we have hired DFW Improved for the repairs based on their excellent customer reviews and recommendations. Later we felt so lucky for our decision to hire DFW Improved, they have very well managed the entire project. Garrett Lambert, the project manager, made the repair process as smooth and stress-free as possible. Garrett is very professional, he always promptly responded to all of our quires and kept us well informed throughout the process. Garrett was very responsive to all of our concerns and immediately resolved them. DFW Improved has far exceeded our expectation and I highly recommend DFW Improved to everyone. We will definitely use them again in a heart bit for any future home improvement work. Keep up your good work, DFW Improved!

It could not have gone better- we are so pleased - Garrett’s creative suggestions; and attention to detail are unparalleled....Excellent communication and professionalism at every step!

Very pleased with the service. Project manager kept everything on time and was very responsive to questions. All workers were polite and professional. Work was high quality. Getting ready to call for another project.

DO NOT USE FOR ELECTRICAL! I have not used their services for any other trades, however, their master electrician (Mike White formally Black Diamond) is dishonest and unethical. We did a whole home remodel. Mike quoted a specific scope of work, and later refused to acknowledge that he guaranteed that they would run new circuits where needed in the home. I had to dig out the original quote to show him where it was in print. They did lazy and careless work and Mike was rarely present on the project and never did a thorough review of his journeymens' work. Switch boxes all at different heights, outlet boxes (some only 3' apart over a counter top) at diffferent heights, junction boxes EVERYWHERE when not all necessary, boxes placed outside of manufacturer's specifications (detailed plans and specs sheets for all appliance and fixture were provided in every workspace; AND we reviewed them with Mike and his journeymen prior to commencement of work and throughout the duration of the project.) One of his guys electrocuted himself on a 50amp circuit for our range, because they left the wire hot while it was still loose in the wall. Dangerous for them and dangerous for my family. Mike refused to fix any of their mistakes without a battle. He would lie about what code requires/allows to avoid correcting his mistakes (which I would have to call the city on the spot to call him out on his lie so that DFW Improved would make the correction.) In the end, we had to pay another electrician out of pocket to come in and test ALL of their work and correct some of their work prior to closing up the walls with sheetrock. (I personally fixed the easy stuff like box placement, which sometimes required running a new wire, because DFW Improved placed boxes too high and cut the wires too short.) This was a nightmare to deal with, and I didn't get much help when I would call the management/owners of DFW Improved to hold the electricians accountable.

Garrett was ourcontractor and project manager and was very responsive to messages and helping us figure out what we needed to do. We had fire damage that lead to the repair of an external wall for the patio and kitchen along with some external framework. Framework was done in 2 days, drywall in a 1/2 day, and painting in 2 days and our kitchen and patio look better than before! Would use again for future house endeavors without insurance claims

DFW Improved is fantastic! Class act people, professional company, and high quality work! They worked closely with me to design an updated bathroom and the finished product came out even better than imagined.

Remodeling is always stressful but the folks at DFW Improved did an awesome job at minimizing the stress. All the trades were thoughtful of my families needs and our ability to still function in the home while the work was going on.

DFW Improved is a top notch outfit. They helped with everything for our project and came with wonderful input and ideas. They worked within my budget and helped me to prioritize to really stretch my dollar. Their showroom and designer was a real life saverhelping is understand what options are available. The quality was great (and I am not easy to please). Thanks for your hard work guys!