DFW Improved

Our house suffered a lot of damage from hail and wind back in March and April. DFW Improved was very quick to return my call (other companies never did after leaving messages). We scheduled a time for a representative to come out look at the job and discuss it. They worked closely with the insurance company and were extremely friendly as we discussed the options for replacement. They gave me options for two types of roof (as well as many different shingle colors). We decided to replace the fence and DFW Improved were great to work with as to our ideas for it. They quoted prices for a fence with and w/o steel posts as well as with different types of wood. Sample boards were left on our doorstep, too! Finally, they replaced our gutter system too - adding a larger spout to a section where I have noticed some problems. Throughout the whole process DFW Improved did a great job communicating with us (emails, calls and texts - depending on the size of the message). Through the different stages of the project, a manager would come out to make sure the work was being completed properly and ask our opinions. There was never any "pressure sale" in the whole process. The "after care" has been great, too. I found a nail in my front yard and they came out the next day to run a magnet through the grass. Also, they smoothed out bolt-head that sharp edge on the gate. An excellent company.

I was extremely impressed with the whole process. I was contacted within 12 hours of my e-mail inquiry,at which time a date was set to have a contractor come to my home to give me an estimate of the cost. They were very flexible and accommodated to my time schedule. Larry was very punctual and arrived right on time. He gave me the estimate, which I felt was very reasonable, and wrote up the contract right then and there...no having to wait until a later date. I was out of town for two weeks prior to the day when my work would be done...I was contacted by e-mail that morning to let me know exactly what time they would be arriving. I had to be at work for an unexpected meeting that day and then had several errands to run. When I arrived home later in the day, I was so pleased with the quality of the work that had been done. It looks absolutely amazing! I am so impressed with the whole experience, and I definitely plan to use DFW Improved/OK Improved on my next home improvement project.

This company was the "second runner-up" and we chose another company to do our major remodel/kitchen. In general, they were professional and responded promptly. Their design was less inspired than the company we chose and it cost $400 for the CAD design. There was also some reluctance on their part to have permits through the City of Dallas, which was my preference. One other factor that worked against them was that they had several "teams" working at once on remodels, whereas our chosen builder had only one project at a time.

I am a local realtor that is in need of a remodeling company not only for myself, but for my buyers and sellers, which I made very clear to DFW Improved. I'd interviewed DFW Improved for a small update/remodel on a bathroom in my home with my kitchen and master bath to be done by Christmas. The interview was on July 8th with a promise of a quote within a few days and I've yet to hear back or receive the quote. I don't feel that a client should have to call to remind a company to submit their bids for a job. On another note the other two contractors that I did not use got "A"'s from me and also referals to my new buyer's who are in need of updating their new homes. DFW Improved really dropped the ball.

I contacted Larry on Wednesday and they were here on time at 8:30 Friday morning to do the work. We got home from work and the job was completed and they did a GREAT job! The price was about $80 more than our first quote but we needed the room painted quicker than the other company could do it. They did great to get several coats on it to cover the dark blue. We're really pleased with what they did. Thanks to Larry, Andres and the rest of DFWImproved.

They did several little projects like that. They showed up on time. They were too expensive. They apparently have gotten bigger so they only want to do big jobs now. They were pretty responsive.

I received two quotes - one from DFWI and one from a competitor. The difference between the two quotes was less than $100 which I thought was amazing given the variety of projects that I was having done. I could have saved money by picking and choosing between the two or by hiring individual contractors for each type of work but chose DFWI for their professionalism and to have a single foreman, Greg, to work with. Greg, and Brian, were both great. The bottom line is that I would hire DFWI again, however, next time I would oversee the project a bit closer. For example, they did a great job of power-washing the patios but did this step first instead of last after the other projects. I would use them again for everything except painting.

I got stuck with a new guy (Chase) and the initial estimate was delayed. However, once I spoke with Gary St.John and Garrett Lambert, things got moving quick! I received a written estimate, paid 1/2 down, had my roof replaced in a day and paid the balance the following day. It took about 5 days to do the whole deal. I was very impressed with the communications from the owner and his team. My only complaint was the roofers hired to do the job took a little longer to finish. Cleanup wasn't quite as clean as I'd have liked... I found nails and small debris in my yard after the fact but it wasn't too bad. Lastly, I was able to apply their 10% "Angie's List" coupon to the job and upgrade my roof for NO extra money. Overall, I'd use these guys again!

Jason Bailey provided the original estimate of the work to be performed. The quote was clear and satisfactorily detailed. The subcontractor who completed the work was thorough and fairly neat. I also felt very fairly treated as they agreed the fence required additional coats of stain in order to have a good appearance and did so without any reluctance. The fence looks great and we had Jason follow up on a few items to be corrected prior to paying the final invoice. There is one more trip to see if some cracking in the exterior door finish can be corrected (I am being very picky here) and I am sure Jason will follow up with that. We will use DFW Improved for our major projects given our positive experience with them.

Their service has been 100 over 100 and that is a lot of recommendation. I am pretty particular and can be very difficult. They met the challenge and it has been beyond superb. I would highly recommend them. Their price was very competitive. I would definitely use their services in the future too.

DFW Improved was one of the two final contractors chosen for our project. Gary St. John made an initial trip out to assess the scope of the project, and to meet with us. The first thing I noticed was his manner of getting to know us, the house, and where we wanted to go with our project. Gary clearly made an effort to find out our tastes, and preferences, and he did not try to "sell" us anything. He was matter-of-fact, and really listened to us, but asked relevant questions. By the time our second meeting occurred, we decided to hire Gary's company because he was very much in-tune with our goals and our budget. Gary next introduced us to our Project Manager, Corey. Gary, Corey, and my wife, spent a great deal of time making selections on everything from tile, to paint, to cabinet faces. The final budget was approved, and the project moved forward with surprising speed. It was efficient, not rushed. The sub-contractors were all very good, but the Painters are the ones that stood out the most. This was the most meticulously prepared painting project I've ever seen, and the result is amazing. Again, all of Gary's sub-contractors did excellent work, but the painters were the best. The Project Manager, Corey, was also very good. Despite a few minor missteps (nobody's perfect), Corey was thoroughly engaged from start to finish. Although my wife and I were traveling during most of the project, Corey kept us informed. Corey also went “above and beyond” - Since my wife was working out-of-state, Corey went so far as to go to a tile store, lay out our chosen tile in multiple patterns, and then photograph the different patterns so my wife could pick the pattern she wanted. On another occasion, when I was out-of-state, Corey even set my DVR to record a basketball game so I didn't miss seeing it! During this project, there were other principals involved at DFW Improved. We had the pleasure of working with Sherrie St. John (the straw that stirs the drink), and Gary's business partner, Ron. Everyone we met could not have been more professional, and personable. My wife and I cannot believe how beautiful our house looks. DFW Improved did an outstanding job, and, from start to finish, the project only took 39 days. This was, for us, a very well run, well executed project, that exceeded all expectations in terms of money spent, and the results of the work. No project goes off perfectly, and neither did this one, but any issues, or mistakes, were addressed appropriately and fairly. (The issues were few.) DFW Improved stands behind its work, and was fair and honest in its dealings with us. We have some exterior work (roofing) to be done, as well as a major renovation of the Master Bath area; Gary St. John, and his company will handle those in the future. DFW Improved has earned our trust, and we highly recommend them.

I was experiencing major leaks that were damaging the interior of my house. I called several companies for quotes including DFW Improved. Although they were not the lowest bidder, the bid was competitive. I chose them based on their 5 year warranty, recommended shingle manufacturer and the proposed solution to the leaks which included building a "cricket" on the roof section with the worst leaking problem. My main interface was with Garrett who I found to be professional and always available via cell phone or e-mail. A large crew showed up on schedule and completed the job in one day. The roof looks good and after two storms there is no evidence of leaks. I'm pleased with the quality of the job and crew did a thorough clean-up. There was one very minor issue when I noticed a roof vent that had not been replaced due to a communication issue. I called Garrett and he said they would take care of it. Sure enough, a couple days later the crew foreman came out and replaced it himself. I will recommend this company to friends and am planning on having them perform some interior work in a few weeks.

This was a multi project job with additional work added after the project was started. Gary Simms and Bruce McCloud were extremely professional. Bruce would make several inspection visits to insure the work was being done correctly and to my satisfaction. I was kept abreast of the project's schedule on a daily basis and the job was completed as promised. The workmanship was excellent and I was also given a good deal of assistance from Kristie on choosing colors and designs. The workers who did the work were friendly and left the house clean upon their departure. Overall, I was extremely pleased doing business with these folks and will definitely consider them as my first option in the future.

I had a good feeling about DFW Improved the first time I met Gary St. John. He is not a "slick salesman". He listened to what we wanted to do, made suggestions, and involved his architect at an early stage so that we would feel comfortable going in to this big job. Once the work started there was not one day (except for Sundays) that someone wasn't working on the bathroom. I appreciated this because once you start remodeling you want it done in a timely manner. There was daily communication on what was going to happen, what was happening and what came next. Every worker from carpenter to plumber to painter was professional, friendly and clean. I felt very comfortable leaving them in the house when I wasn't there. And in the end we have a gorgeous bathroom. We've gotten many compliments and after having used it for over a month I can say that everything works, looks great and I wouldn't change a thing.

DFW Homes personifies the complete home building experience. Their professionalism, years of experience and creative minds assisted us in completing our vision of what our perfect home would ultimately come to be. They provided us with various options while maintaining a firm understanding of our overall budget. DFW Homes built our dream home but should we ever outgrow it they will definitely be our builder of choice! We are proud to be the owners a house built by DFW Homes. We highly recommend them to anyone who is looking to build a home.

Jason Bailey (salesperson) bid the project and worked to ensure a quality project for our budget. We asked for one addition during the project and agreed upon a price before hand. The end project cost the amount we agreed upon less, $50 to cover the cost of a scale that was inadvertently broken by a workman. Throughout the project, I received up-dates as well as phone calls or emails from John Dunaway (who coordinated/oversaw the work crew) as to what and when I could expect the following day. If their had not been a delay on carpet delivery by the carpet company - the project would have been completed on time. Although I expected dust due to tearing out and building walls - the workmen took exceptional care to keep things cleaned. I was very pleased overall and we hope to use DFW Improved for a large scale outdoor project.

I would appreciate them for the whole project. We had some minor issues but nothing major. We had some issues with them to the point but don't get me wrong, where I would have gone to different contractors. As far as I can tell the company is a good company. My contractor was fairly new. Couple of times I had fairly major issues and then I called the guy above him and he came out and gave me his card and asked to call him if there was any problem and so I did in couple of occasions. I felt that it was fairly expensive and I probably could have had the work done cheaper but I felt like DFW did a better job. I've had small finer things that I had re done and in fact I had the tile guy here this last week because he was here doing the job for the next door neighbor. He's just a nice guy. They were good. When we first got three quotes we said no but looking back on and taking in the perspective and telling ourselves that we didn't have any huge issues. Then we both decided that we'll use them again.

The workmanship was exceptional. True craftsman. They also cleaned the work area when they were done and made sure that I was satisfied. Corey was a true professional and very responsive when I need to get in touch with him. The only thing that was of issue was the timing of the sub-contractors. Always difficult to manage but it could have been better. I would still hire them again though and recommend them for anyone that needs to get a job done and a job done well.

Garrett from DFW improved came out the the house and I showed him all the work that needed to be done. He gave me an estimate/proposal. I agreed, and Cory was assigned to be the project manager. On the projects that they do not do, like appliance repair and HVAC repair they sugested someone else to call. I did all the scheduling with Cory and he also came out to check on the work. When I pointed out a few things that needed to be changed or fixed, it was immediately taken care of by Cory. Overall it was a very pleasent worry free experience.

Prompt estimate, very good staff. Work done well. Very satisfied.

After finding the name on Angie's list under "doors", with an A rating, I requested an estimate on March 2 to install a screen door, giving both my email address and phone number. It took a week to respond which seemed excessive. They did call to apologize after their email went to my spam folder.

Fair estimate to assess and repair leak. Multiple attempts, and work to repair leak - unsuccessful. They were thorough, and cut approximately 9 large holes in my bedroom ceiling, attempting to find source of leak. Paid for additional work, leak was NOT found. Their final option was to do additional work, at considerable additional cost. I declined. Had leak repaired with their competitor. Called DFW Improves to complete their original work, by repairing the multiple holes in ceiling and repainting room. They did so, and tradesmen did good work, at no additional cost. Frustrated that leak was never found or fixed by DFW Improves, however impressed with their follow-through. Raising my original rating to a C, because of their good follow-through.

We are pleased with them. Their response time stood out. They always responded when I called to ask questions. The people were really friendly, and they did good work. They will try to get you the best prices they can. Their people are reliable and trustworthy.

DFW Improved/OKC Improved is willing to let us buy the tiles for the bathroom project so that we are able to save more money. We are really happy with our interactions with the company thus far and are planning on using them as soon as we are able.

They haven?t done any work for me yet. They are prompt and responsive. They also seem to know what they are doing.