The furniture at D'Hierro is extremely well made and beautiful. The craftsmanship is excellent. The sales staff at the Southlake, TX store is friendly and very professional during the purchase process. Unfortunately, the staff needs to work harder at keeping the customer informed when there is a delay in the delivery date. The delivery of our custom table top was delayed twice. Each time we had to take the initiative and contact the staff to find out that the delivery date had been pushed back. After the first delay, the staff apologized and gave us a 'display' glass table top to use until our copper table top arrived. Where the staff needs to improve: Contacting the customer when a delivery is delayed.
Description of Work: We purchased a dining table with an iron base, copper table top, and dining four chairs. The table base and the four chairs were in stock. The copper table top had to be custom made.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$9,200
Carol T.
08/2012
5.0
doors, wrought iron
+ 0 more
Excellent - installation took longer than we all thought but that is because they are meticulous
Description of Work: Replaced my front door and window above with Custom Iron work and transformed my house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Michael K.
08/2011
5.0
furniture sales, doors, wrought iron
+ 1 more
It was outstanding from beginning to end. They are superb. The quality of the doors was exactly what we talked about. They are extremely professional in the stores. The crew that installed it did a beautiful job. I think it's a great value for the quality. The customer service was great, they followed up.
Description of Work: They sold and installed custom made wrought iron front doors.
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Service Categories
Wrought Iron,
Doors,
Furniture - Sales,
Furniture - Custom Made,
Lighting
FAQ
D'HIERRO HAND FORGED IRON is currently rated 5 overall out of 5.
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 7:00 PM
Saturday: 10:00 AM - 7:00 PM
D'HIERRO HAND FORGED IRON accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, D'HIERRO HAND FORGED IRON does not offer free project estimates.
No, D'HIERRO HAND FORGED IRON does not offer eco-friendly accreditations.
No, D'HIERRO HAND FORGED IRON does not offer a senior discount.
No, D'HIERRO HAND FORGED IRON does not offer emergency services.
No, D'HIERRO HAND FORGED IRON does not offer warranties.
D'HIERRO HAND FORGED IRON offers the following services: Interior Design Services