Quality was C-grade. No better or worse than any other contractor. The difference with Custom Marble was the lack of professionalism and sloppy business practices. The owner of Custom, Michael Owen, is very loose about estimates, costs, and timeframes and does not give any indication of the amount of markup he adds for products and services provided by third parties. Plus, he is quite dogmatic about what he considers the best practice and best look for a project. Mr. Owen is a one-man shop except for the subcontractors he regularly uses. The value add for Custom is simply tile installation. If it's a bigger project, Custom will schedule subs and charge accordingly but bring no other value. While talented and a hard worker, Mr. Owen is prickly and hard to work with. I will not use Custom again because I'm getting an average product, not getting a good price, and the attitude and lack of professionalism is exhausting and childish.
Description of Work: Functioned primarily as a scheduler of sub-contractors. The one thing the provider did, plumbing, was not done to code.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$13,000
Vicki B.
02/2014
5.0
ceramic tile
+ -1 more
He offered to hit the "bone yard" in order to search for the perfect slab to match my existing marble. Michael has an eye for design, he's meticulous and unbelievably neat. He's completely trustworthy and treats your property like it was his own. I couldn't have been more pleased. Do yourself a favor and look no further!
Description of Work: Michael did a beautiful job in my master bath. He came in after a very bad experience with my previous contractor and finished the job beautifully. He had to tear out and replace the shower floor which was not draining properly. He also replaced chipped tiles, re-grouted and chaulked. Most of all, he offered design ideas that solved the problems that the previous contractor couldn't offer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
julie K.
08/2011
5.0
ceramic tile
+ -1 more
The whole remodel experience if of course not pleasant with dust etc... Mike Owen did an outstanding job of keeping everything as clean as possible. I never imagined how beautiful the newly remodeled kitchen/living would be!!!!!
Description of Work: Remove old tile in kitchen, entry and living room. Replace old tile with new tile that looks like hardwood. He also, did granite countertops, new backsplash and was overseeing the remodel of the entire kitchen/living which included new plumbing, electrical, painting, new cabinets. The entire enchilada!
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Service Categories
Ceramic Tile,
Marble and Granite,
Interior Painting,
Exterior Painting,
Kitchen and Bath Remodeling,
Plumbing,
Electrical,
Countertops and Backsplashes,
Cabinet Making
FAQ
Custom Marble & Tile is currently rated 4 overall out of 5.
No, Custom Marble & Tile does not offer free project estimates.
No, Custom Marble & Tile does not offer eco-friendly accreditations.
No, Custom Marble & Tile does not offer a senior discount.
No, Custom Marble & Tile does not offer emergency services.
No, Custom Marble & Tile does not offer warranties.