CTG Custom Tile

Great

unknown

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It didn't go.

Good.

Owner was professional for initial call and visit. His young workers were not as professional or skilled. Thought we did not get the total time or value promised. Then we had to call several times for follow up services for which he never followed through.

They were able to come out within a week of my contacting them which was ideal. The job went well as they completed the work that was needed done removing my kitchen wallpaper in areas that were double papered and hard to reach plus a good portion of other areas. They agreed to work on the day and timeframe I needed, showed up on time, and worked non-stop until the work was finished. Very hard workers. Will definitely have them back to do other work later.

BEWARE of CTG Custom Tile. We were remodeling one room and only needed window ledges and baseboards painted so we elected to try Angie?s List due to discount deals advertised. We saw some good reviews on a company called CTG Custom Tile, so we paid the $149, which included five hours of painting. We felt this job would certainly not take over five hours, so a $149 price was acceptable. When we called the contractor Clint he said we needed to provide the paint as it was not included in the price so we got a gallon of a brand he recommended costing another $35. Come to find out that was the wrong paint. (according the the real professional that we hired. And the real professional was right. After Nu Image finished you certainly could tell the difference and it was a lot better job.) On the day of the job, two painters arrived announcing that they would be there only 2.5 hours. The two arrived on time, came in and introduced themselves, and then went back out to their van until 30 minutes into the job. Not only that but one of them spent some time talking on his cell phone. The other worked at obvious turtle speed using an artist brush instead of a real painters bush to do the work. At the end of the 2.5 hours they collectively completed less than half of the job, and the work performed was amateur pitiful with brush strokes going both ways and spots missed. I told them that what was done was not satisfactory, and they should have also completed the job in 2.5 hours. They then called Clint and informed me that if I wanted the job completed that it would cost me another $150. I said no way as they should have easily completed the job within 2.5 hours. When they realized I was upset they left informing me that Clint would come out to inspect my complaint. He arrived saying very little while I pointed out the flaws in the job and restated that it should have been completed within the alotted time. He left saying he?d call me back, and he did about an hour later only to tell me it would still be another $150 for them to come back and finish the job. He said they would redo what they did and finish up for a flat $150 more. I told him I did not want the same painters back as I did not trust the work to be done professionally. I asked if he would send a different crew. Apparently, that was his only crew and he failed to respond back to a text sent to him basically leaving me twisting in the wind with a pathetic half-done job. After 24 hours had passed and still no response from Clint we contacted a local contractor (Nu Image) to redo and complete what CTG Custom Title unprofessionally ditched on us. Nu Image contractor took note and admitted it was very POOR WORK, and then quoted us a flat rate of $125, and he said it was only a two hour at best, and he?d just do it ALONE! He?d also furnished his own paint within that price as well. He came out a few days later and did a fabulous job and to his word finished slightly under TWO HOURS! We ended up being out $310 to get a simple job done that should have been only $125 to begin with had we not gone through ANGIE?s List. Clear and simple, CTG tried to stick us with a job costing us $335 (including us paying for the paint) for a simple trim job. It was beyond obvious CTG was working in turtle mode to create more dollars out of the job thinking we would not have a consumer clue how long it should take. I suppose they were hoping we'd just cave in and say yes to the additional $150 to complete since we had already committed $185. I do not see how nor care if they may have some good reviews. I would not recommend them to anyone, and I hope this review alerts others to be more cautious to CTG's business practices and lack of quality work. This was my first bad experience using Angie?s List, and I do regret allowing myself to be sucked in by what appeared on the surface to be a reasonable price only to be left open to be taken advantage. Bottom-line, I paid out $185 for absolutely nothing gained, but a lesson was learned - not all supposed discounted deals are truly good deals and entrusting that both timely and quality work will be rendered is not always what you get either. This certainly applies to CTG. If you truly want good work done with honesty in pricing, consider Nu Image. They won?t be slow or deliver poor work as we unfortunately experience with CTG. We ended up paying out a total sum of $335 for a simple trim job that should have only cost us $125. You have been warned by a fellow consumer about CTG Custom Tile.

We were going back and forth on Angie messaging. We finally agreed on it. They were supposed to be here at 9 AM, 10/3.Clint sent Sean to do job, he was an hour late. I'm not saying he didn't do a good job, he worked steady. The problem was we agreed they would tell how many boards I would need and go get them. Sean miscounted and was 10 boards short. We got past that. Boards that were bad on top, he flipped over and used back side. It's a half done job. They would have to come back to seal deck. That's where we're at. Sean did call me Saturday to follow up, I will give him credit for that. Due to circumstances, I didn't call back until Monday. The problem I had for not calling back sooner is I have a very sick dog. I told him to not call me until late Tuesday. I had a big conference with specialists on my dog. They never called back. It has gone all week. I still need someone to come put paint down on deck.

This man was very pleasant and did an excellent job for me. I needed an extra hour for him to complete the items on my list but they all got done. I want him to come back and fix a front door walk way and in the future when I save enough money want him to tile my master bath and in the future more my main bath. Just an awesome experience. I am very pleased to have even met him.

I purchased the big deal coupon for this service and he was awful. I will not use him again. There were 3 guys including the owner. I really liked the 2 guys under the owner and they were fine. They were inexperienced and it was no fault of their own. The owner should have been here doing the work and he wasn’t. I thought I was hiring him. He showed up only for 2 days of the work, and then the job went over, and he just wasn’t very forthcoming and there was no contractor too. I don’t want to cause any problems or anything for him, but I think the work that they had done was just a little too involved for the 2 guys that were doing the work. The owner was irresponsive and wouldn’t return my phone calls. He wouldn’t give me any documentation or anything. He’s not a bad guy or anything, but he’s just inexperienced. He’s a nice and friendly guy.

I have had some horrible experiences with handymen. So, I always have high anxiety when it comes to home repair. There was nothing complicated about my list of to-dos but I just never know. The handyman was about an hour late but he called to let me know. I was very satisfied with how quickly he performed each task. He was very confident and knowledgeable about his work. He installed a ceiling fan, install two light fixtures, installed a smoke detector and repaired sheetrock with time to spare. He gave me thorough details about my upcoming mini kitchen remodel. I will definitely use him again.

Appointment was quickly made, he was on time, and everything was done really well. I will definitely use him again. Polite, courteous, professional. True pleasure!

Excellent work Personable workers Even returned to put in the grout after I bought it

When hanging the pictures up they did not use the hooks that we provided for them. Instead, they just used nails and scarred the wall up badly. We are now going to have to bring out a painter to redo the walls because it is not just some light touch up work.

2 Guys arrived on time and we professional. Younger guys but had a good personality. Took instructions and got to work promptly. They seemed to have a little trouble figuring out which was doing which job but wasn't enough of an issue to cause alarm. Did a good job on most of the work except for the towel rod and settlement crack. I was my understanding previous home owner had possibly damaged the wall with old rod but CTG could have done a better job covering up the damage. The settlement crack was covered with cauking and painted over but doesn't look that well done. Finally they didn't spend the full 5 hours so some of the jobs could have been done with a little more care. Overall I would recommend them for basic painting and handyman work but not work on walls.

They were early, but didn't intrude on us until the time we agreed on (Early in the morning). During the job, they showed me how bad the damage was before proceeding further. They were tenacious in making sure that the job was fixed correctly and that I was satisfied.

Another contractor referred us to CTG Custom Tile. I was so impressed by my first conversation with Clint, He took the time to explain the challenges of laying "look like wood" tile and answered my questions in detail. He provided recommendations to transition from our existing tile to the new tile..his design look so great that we are considering doing the same design in every room. We are perfectionists and overjoyed with the quality of work. Clint, Sean and Ricky have been a delight to work with and we plan to do future business with them.

As I said above,CTG did everything from start to finish and had terrific attention to detail!

The results are remarkable! When I explained to Clint what my style was and that I wanted a nice blend between a classic stone and a contemporary look, he brought back an excellent travertine option. The product was actually brand new and had yet to be used in a residential capacity. I am thrilled with the look! I didn't want to do "what everyone else was doing." I still haven't seen it anywhere else and I get constant compliments on the finished product. Not only did CTG Custom Tile keep me ahead of the curve, Clint was very professional and easy to work with. He is thorough and extremely resourceful. I was impressed with his creativity and the level of pride he takes in his work. I am looking forward to working with this company again in the future.

I had contracted with CTG Custom Tile to do a kitchen backsplash earlier this past year. Clint did such an amazing job that I hired him to do a dramatic stone finish on my fireplace. Clint is so easy to work with and his creativity is astounding! With his help, my home is transforming into quite a retreat! I get so many compliments on the fireplace. He was very quick in completing the project and he had to do quite a bit of detailed work. CTG Custom Tile has turned into my "go to" company for home remodeling. Next on the list, is a slate patio in my backyard!

CTG was prompt, responsive and creative in solutions and options. They went above and beyond the call of duty to meet my very tight deadline. I was in the process of trying to sell my home and needed to minimize the time that my house was off the market. They worked long hours and late nights to complete the job. I was thrilled with the end product. They even installed a tile threshold to transition into the media room. I received excellent feedback on the media room from showings on my house. Everyone said they would love to have a house with "that" media room and the storage room. Those two features were major selling points for my house.

Clint was on time, worked hard and we got exactly what he promised us. A great product with great service.

This company did bathroom remodeling. I found many defects after they completed work, contacted company. Initially they responded, then never picked up a phone or replied via e-mail, although they granted 2-years warranty. I had to hire third party plumbers to fix problems, which cost >$400. Pocket door was hung at an angle, had nails inside and became scratched, my husband had to fix it by himself. Ceiling fan was making strange noise, once dismantled, we found that they even did not bother to remove a wrap from the engine. Drywall around lights has holes.