12 EMPLOYEES. NO SUBS. CHARGES HOURLY. TRAVEL CHARGES MAY APPLY. $95 SERVICE FEE APPLIES (9/16/08). ADDITIONAL DBA: BLUE STAR POOL CARE LTD. MAY CONTACT THROUGH EMAIL.
Business highlights
26 years of trusted experience
Services we offer
REPAIRS TO POOL EQUIPMENT & CLEANING IN CERTAIN AREAS.
Terrible. I had already told my home warranty company that I did not want this company coming back out to fix the issue that they created when they replaced the heat pump. However, the home warranty company (HWA) is terrible too, and sent them out anyways. The company called and said tech would call 30 minutes before arrival. Never called. Must have showed up while we were gone (as the only sign we had that they were here is that the home warranty company said they had showed up when I called to complain and they left the pump to the hot tub running). Went out the next day and the pump had been running all night with no water in the hot tub. On top of the terrible service and NO communication, the service technician was extremely rude in his initial interactions with us. I would never recommend this company or HWA home warranties. A total sham and both companies are in it together. Ridiculous!
Description of Work: Provider originally replaced heat pump per a home warranty. Last service was a follow up, as hot tub was leaking after the original replacement.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$75
Matt T.
11/2016
1.0
pool cleaners
+ -1 more
Terrible! In fact I am surprised to see all the good comments for this company. I would rather deal with AT&T, the cable company and the DMV all in the same day than try to do business with this company! They came out the first time to see what was wrong. No one told me to make sure the parts were assessable so when the guy got here he said there was no way he could check for the problem. I asked him if he would give me a second to get my screw driver and remove the two screws that hold on the panel for him to see underneath and he said no. He told me to do it and send him some pictures. Already I could tell this wasn't going to be a good experience. After I sent the pictures he set up a time to come back and look. Told me I needed a new pump and he would submit the request. I didn't hear anything for two weeks finally sent a text and got a vague response that the pump was on order. Finally, three weeks later they contacted me to install the pump. When the tech showed up he went and replaced the pump and left. He did not come to the door to let me know or show me what he did or that it worked. When I went out to try the hot tub the water wouldn't heat and then the next day I realized the water was now leaking out of the tub. I called and left four messages and never heard back. Finally, after sending a text to the technician I got a call where I was basically told I need to figure out what is going on and then they can tell if they will come and fix it or not (If I knew what the **** was wrong I wouldn't need them!). When I told the technician I didn't know anything about hot tubs he told me (and I quote) "Ignorance is no excuse." I am speechless. I have never had worse service in my life! I finally told him I will figure it out and he said, "Fine" and hung up. Obviously we will never be doing business with this company again.
Description of Work: We have an above ground spa that wouldn't heat the water.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
2.0
punctuality
5.0
Jay J.
07/2016
5.0
pool cleaners
+ -1 more
They are excellent and we have not had any problems after they fixed it. It did take 3 days for them to come out, but the job that they did was good.
Description of Work: We were fixing the system and after we did everything, the pump stopped working so they fixed the pump.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$75
M. A. H.
08/2015
5.0
pool cleaners
+ -1 more
unknown
Description of Work: Pump replaced. Went well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Julia I.
08/2015
3.0
pool cleaners
+ -1 more
Their price is on the high side. When I called to make an appointment, the receptionist isn't the friendliest person. When I ask for a time, they just tell me "The technician will call you 30 minute before." That's it. No time frame even. When he came to my house, he called 10 minutes before he showed up to my house. I'm using them for a warranty issue currently. When they have quoted me some work they have told me it will be a couple hundred dollars. I got a second opinion and said at most it would be 75.00 for the same amount of work.
Description of Work: .
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
Response from BLUE STAR POOL CARE, LTD.
Blue Star was dispatched a work order from [member name removed] home warranty company. Our technician determined she had an underground leak. The home warranty company does not cover underground leaks. I am not sure of the bid she is referring to, we did not give her one for an underground leak repair as we do not do this type of repair. She also stated that she did not actually receive an estimate, only that it would be around a certain amount from another company. We give all our customers a chance to make a first call appointment in the morning so we know we will there at that time. It is very difficult to give an exact time when we do not know what each job may entail. We also tell our customers that there is no need for them to be there, since the equipment is the back yard and not inside their home.
Gopal B.
07/2015
5.0
pool cleaners
+ -1 more
unknown
Description of Work: filter cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$120
Jim R.
02/2014
5.0
pool cleaners
+ -1 more
.
Description of Work: The spa flapper valve was stuck causing the spa to drain back into the pool. They were able to clear the issue without needing to replace parts.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Samuel P.
05/2013
5.0
pool cleaners
+ -1 more
We have had them for about a year now and overall I have been satisfied. They always get back to me very quickly and are very responsive. The summer goes very well, though, so I'm happy with them, and plan to stay with them. They handle repairs very nicely and quickly. There are many positives to their service.
Description of Work: They do regular maintenance on our pools.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Scott & Kay H.
02/2013
5.0
pool cleaners
+ -1 more
They are very good. They were very helpful and knowledgeable. They show respect to their clients.
Description of Work: I used the pool services of Blue Star Pools Ltd.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael F.
12/2012
5.0
pool cleaners
+ -1 more
Called AHS to schedule service for a broken pool pump. Blue Star came out promptly and determined that the housing was cracked / leaking and would need to be replaced. They ordered the part and came back a few days later to replace it. Overall quality of the work was excellent. Also, I am pretty sure the tech even chlorinated / balanced my pool as I had not been maintaining the chlorine level while the pump as broken.
Description of Work: Replaced a broken pool pump housing.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Connie S.
08/2011
5.0
pool cleaners
+ -1 more
We just moved to Dallas from Chicago, and this is our first experience with a pool. The previous owners recommended this company. We called Blue Star and they were there within a few days. Jason patiently explained the ins and outs of pool ownership. Since then Blue Star has provided routine maintenance and replaced a few items, most covered by our home warranty. We are happy with the services provided by Blue Star, and specifically Jason and Jose.
Description of Work: Replaced a broken pool light and a valve on the filter system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$400
Jeff P.
07/2011
5.0
pool cleaners
+ -1 more
I met the service person at the house after taking off from work. He helped explain what he thought was happening to the pool and what maintenance it needed from them (little) and me. This is my first pool after moving to Texas recently, and he was very helpful. I will us them again for any repair needs as well as maintenance (DE filter change, as I don't want to do that again!).
Description of Work: Determine slow flow issue and fix small leak.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
sandra W.
07/2011
5.0
pool cleaners
+ -1 more
They are the service co for my home warranty co. They responded from my call for service at the warranty co very quickly and came out to check the equipment quickly order the parts and then returned quickly to change out the parts
Description of Work: checked pool equipment changed a GFCI outlet repaired pressure gauge
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Bill B.
07/2011
5.0
pool cleaners
+ -1 more
My home warranty service sent them out. I only had to pay my co-pay but under normal circumstances it probably would have been $350. Their response was great and they fixed the problem the first time. Everything was fine. They were on time and they were a good company to deal with. I would absolutely use them again.
Description of Work: I used Blue Star Pools to replace a pool pump.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joseph D.
07/2009
5.0
pool cleaners
+ -1 more
This was an insurance claim under the American Home Sheild pool policy. Though my exposure was only a $60.00 co-pay, the loss of the use of the pool during our family reunion weekend was my paramount consideration. This is a new house; we've only been here a week, but the party has been planned for over a month. People were coming in from all over the country. I checked with three local pool services who all quoted me between $600.00 to $900.00 to replace the pump. Even my relatives aren't worth that much. :-) AHS contacted Blue Star for the repair. Unfortunately, normal scheduling couldn't begin until the following week. Knowing I was probably going to be beating a dead horse, I called Brad Privett, the owner. What a relief; the guy was a jewell. I explained the situation and offered to pay a premium if I could get it repaired before the weekend party. Not only did he put someone right on it, he refused any additional premium. More importantly, when the repairman got there, rather than replace a $900.00 motor (I would have never known the difference) he replaced a defective capacitor -- total cost $120.00. Not only was the party saved, but so were the pocketbooks of mine and the insurance company. It's nice to know that there are still businesses and people with a commitment to integrity. When it comes time to convert this pool to a saltwater system, guess who gets the first call?
Description of Work: Repaired a defective swimming pool pump
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Sherry S.
10/2008
4.0
pool cleaners
+ -1 more
Seemed to be fine until they switched technicians. The first tech was great, no problems. The second came out very early (6:45 am), talked into his blue-tooth the whole time, seemed preoccupied. When he was supposed to be doing a backwash on the DE, I came around the corner in time to see him kick the top of the 'push down' handle (don't know the exact name for it). The handle flew apart and he turned and looked at me and said "its not my fault". I asked him "how could it NOT be your fault, you kicked the handle and it broke." He shrugged and went on with his work. I called the head office, they had to send someone out the next day to replace the handle. We canceled service immediately.
Description of Work: Had them come for weekly pool service (cleaning/chemicals).
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$140
Response from BLUE STAR POOL CARE, LTD.
Please accept my apology for this incident. I will look into this and assure you this will not happen again. I am willing to offer one free month of cleaning service for your trouble. Please feel free to contact me anytime. Brad Privett President of Blue Star Pool Care, L.L.C.
Dana D.
09/2008
5.0
pool cleaners
+ -1 more
During the initial inspection the technician took time to explain his assessment and what recommended course of action was required. I was thankful Blue Star Pools was one of the companies used by American Home Shield Warranty.
Description of Work: The technician inspected the pool filter and determined it needed to be replaced. He ordered the parts and within 3 days he came back and installed a new pool filter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
Derek V.
08/2008
5.0
pool cleaners
+ -1 more
I filed a claim with my home warranty company, they sent out Blue Star. Although I only had to pay a $60 service call fee, the invoice to my home warrany company was $1100. They came out the next day, diagnosed the faulty pump and other equipment. It took them three days to get the parts in to replace the pump and filter, but they let me know ahead of time. The service tech was courteous and answered my questions regarding other pool issues I was having. I'd use them again for pool repairs.
Description of Work: Replaced pool pump motor and repaired pump. Replaced filter housing and some pool plumbing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,100
jeanne I.
07/2008
5.0
pool cleaners
+ -1 more
Their service provider was very instructive on how to operate the pool. Very pleased with this service.
Description of Work: They came and diagnosed a problem that another pool company could not. It ended up being an air leak. The previous provider added in $1200 worth of valves and that was not the problem.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service
FAQ
BLUE STAR POOL CARE, LTD. is currently rated 4.4 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 AM
Saturday: Closed
BLUE STAR POOL CARE, LTD. accepts the following forms of payment: Check,MasterCard,Visa
No, BLUE STAR POOL CARE, LTD. does not offer free project estimates.
No, BLUE STAR POOL CARE, LTD. does not offer eco-friendly accreditations.
No, BLUE STAR POOL CARE, LTD. does not offer a senior discount.
No, BLUE STAR POOL CARE, LTD. does not offer emergency services.
Yes, BLUE STAR POOL CARE, LTD. offers warranties.
BLUE STAR POOL CARE, LTD. offers the following services: REPAIRS TO POOL EQUIPMENT & CLEANING IN CERTAIN AREAS.