Benjamin Franklin Plumbing

They were nice as can be! They showed up on time, and they cleaned up as well. It was a one of a kind experience.

They were nice as can be! They showed up on time, and they cleaned up as well. It was a one of a kind experience.

They were nice as can be! They showed up on time, and they cleaned up as well. It was a one of a kind experience.

They were nice as can be! They showed up on time, and they cleaned up as well. It was a one of a kind experience.

After installation, the water heater and heat pump were not working quite properly, so they immediately came back out. They fixed the problem very quickly. If they are late, they waive the service fee. They are really good and I would use them again.

After installation, the water heater and heat pump were not working quite properly, so they immediately came back out. They fixed the problem very quickly. If they are late, they waive the service fee. They are really good and I would use them again.

After installation, the water heater and heat pump were not working quite properly, so they immediately came back out. They fixed the problem very quickly. If they are late, they waive the service fee. They are really good and I would use them again.

After installation, the water heater and heat pump were not working quite properly, so they immediately came back out. They fixed the problem very quickly. If they are late, they waive the service fee. They are really good and I would use them again.

The company was courteous, prompt, and professional. However, after receiving the quote, I declined to authorize the work and paid a $59 trip charge for the plumber to be at my home for 15 minutes. The labor-only quote (I purchased the faucets) provided by Ben Franklin was: 1. Trip Charge: $59 2. Membership Fee: $119 (optional) 3. Install single-handle shower faucet (full access to pipes already provided by homeowner): $405 4. Install two single-handle lavatory faucets (standard replacement): $458 So, the total quote (w/o membership fee) was $922. My Angie's list coupon would have saved me the $59 trip charge IF I would have authorized the work. I asked the plumber for an estimate of time the job would take and he said "about two hours for the shower faucet." I paid the plumber the $59 trip charge and sent him on his way. In the past, I hired a local, reputable plumbing company and paid $120 to have a single-handle shower faucet put in a different bathroom. I decided to try Ben Franklin because they were listed in Angie's list and my other plumber was not. Today, the other plumbing company is doing the same job for a total price of $240. Ben Franklin may do good work but their pricing (est. $250+/ hour) is unacceptable. I was not very pleased to have to pay $59 to receive an unreasonable quote.

The company was courteous, prompt, and professional. However, after receiving the quote, I declined to authorize the work and paid a $59 trip charge for the plumber to be at my home for 15 minutes. The labor-only quote (I purchased the faucets) provided by Ben Franklin was: 1. Trip Charge: $59 2. Membership Fee: $119 (optional) 3. Install single-handle shower faucet (full access to pipes already provided by homeowner): $405 4. Install two single-handle lavatory faucets (standard replacement): $458 So, the total quote (w/o membership fee) was $922. My Angie's list coupon would have saved me the $59 trip charge IF I would have authorized the work. I asked the plumber for an estimate of time the job would take and he said "about two hours for the shower faucet." I paid the plumber the $59 trip charge and sent him on his way. In the past, I hired a local, reputable plumbing company and paid $120 to have a single-handle shower faucet put in a different bathroom. I decided to try Ben Franklin because they were listed in Angie's list and my other plumber was not. Today, the other plumbing company is doing the same job for a total price of $240. Ben Franklin may do good work but their pricing (est. $250+/ hour) is unacceptable. I was not very pleased to have to pay $59 to receive an unreasonable quote.

The company was courteous, prompt, and professional. However, after receiving the quote, I declined to authorize the work and paid a $59 trip charge for the plumber to be at my home for 15 minutes. The labor-only quote (I purchased the faucets) provided by Ben Franklin was: 1. Trip Charge: $59 2. Membership Fee: $119 (optional) 3. Install single-handle shower faucet (full access to pipes already provided by homeowner): $405 4. Install two single-handle lavatory faucets (standard replacement): $458 So, the total quote (w/o membership fee) was $922. My Angie's list coupon would have saved me the $59 trip charge IF I would have authorized the work. I asked the plumber for an estimate of time the job would take and he said "about two hours for the shower faucet." I paid the plumber the $59 trip charge and sent him on his way. In the past, I hired a local, reputable plumbing company and paid $120 to have a single-handle shower faucet put in a different bathroom. I decided to try Ben Franklin because they were listed in Angie's list and my other plumber was not. Today, the other plumbing company is doing the same job for a total price of $240. Ben Franklin may do good work but their pricing (est. $250+/ hour) is unacceptable. I was not very pleased to have to pay $59 to receive an unreasonable quote.

The company was courteous, prompt, and professional. However, after receiving the quote, I declined to authorize the work and paid a $59 trip charge for the plumber to be at my home for 15 minutes. The labor-only quote (I purchased the faucets) provided by Ben Franklin was: 1. Trip Charge: $59 2. Membership Fee: $119 (optional) 3. Install single-handle shower faucet (full access to pipes already provided by homeowner): $405 4. Install two single-handle lavatory faucets (standard replacement): $458 So, the total quote (w/o membership fee) was $922. My Angie's list coupon would have saved me the $59 trip charge IF I would have authorized the work. I asked the plumber for an estimate of time the job would take and he said "about two hours for the shower faucet." I paid the plumber the $59 trip charge and sent him on his way. In the past, I hired a local, reputable plumbing company and paid $120 to have a single-handle shower faucet put in a different bathroom. I decided to try Ben Franklin because they were listed in Angie's list and my other plumber was not. Today, the other plumbing company is doing the same job for a total price of $240. Ben Franklin may do good work but their pricing (est. $250+/ hour) is unacceptable. I was not very pleased to have to pay $59 to receive an unreasonable quote.

They were good. They were friendly and thorough. They came right away and explained everything to me quite well.

They were good. They were friendly and thorough. They came right away and explained everything to me quite well.

They were good. They were friendly and thorough. They came right away and explained everything to me quite well.

They were good. They were friendly and thorough. They came right away and explained everything to me quite well.

Johnny did a wonderful job! I'll definitely use this plumber service in the future, and I'll request Johnny. Everything works. No leaks. Cleaned up after his work as well.

Johnny did a wonderful job! I'll definitely use this plumber service in the future, and I'll request Johnny. Everything works. No leaks. Cleaned up after his work as well.

Johnny did a wonderful job! I'll definitely use this plumber service in the future, and I'll request Johnny. Everything works. No leaks. Cleaned up after his work as well.

Johnny did a wonderful job! I'll definitely use this plumber service in the future, and I'll request Johnny. Everything works. No leaks. Cleaned up after his work as well.

The office staff was professional and accommodated my schedule. I had to leave the house that day at 3:00pm. After having set a time window in which the plumber would arrive, the staff called me back and asked if it would be okay if someone could come earlier in the day since I had to leave at 3:00. When Alex arrived he wore booties on top of his shoes so that my carpet would not get dirty. He put water absorbent cloths under the sink to collect any water when he disassembled the drain, consequently, the inside of the bathroom cabinet was not wet as I have experienced with other plumbers. He was professional and explained why the sink was so slow moving.

The office staff was professional and accommodated my schedule. I had to leave the house that day at 3:00pm. After having set a time window in which the plumber would arrive, the staff called me back and asked if it would be okay if someone could come earlier in the day since I had to leave at 3:00. When Alex arrived he wore booties on top of his shoes so that my carpet would not get dirty. He put water absorbent cloths under the sink to collect any water when he disassembled the drain, consequently, the inside of the bathroom cabinet was not wet as I have experienced with other plumbers. He was professional and explained why the sink was so slow moving.

The office staff was professional and accommodated my schedule. I had to leave the house that day at 3:00pm. After having set a time window in which the plumber would arrive, the staff called me back and asked if it would be okay if someone could come earlier in the day since I had to leave at 3:00. When Alex arrived he wore booties on top of his shoes so that my carpet would not get dirty. He put water absorbent cloths under the sink to collect any water when he disassembled the drain, consequently, the inside of the bathroom cabinet was not wet as I have experienced with other plumbers. He was professional and explained why the sink was so slow moving.

The office staff was professional and accommodated my schedule. I had to leave the house that day at 3:00pm. After having set a time window in which the plumber would arrive, the staff called me back and asked if it would be okay if someone could come earlier in the day since I had to leave at 3:00. When Alex arrived he wore booties on top of his shoes so that my carpet would not get dirty. He put water absorbent cloths under the sink to collect any water when he disassembled the drain, consequently, the inside of the bathroom cabinet was not wet as I have experienced with other plumbers. He was professional and explained why the sink was so slow moving.

I had an outside faucet that had dripped for a couple of years. Two other plumbing companies tried to "fix" it with no positive results. Terry didn't hesitate to suggest the faucet needed to be replaced. That required getting behind the brick to make the attachment. He was able to do that without removing any bricks and replaced the mortar he had removed. The faucet is working great! I also requested that he look at my water heater that is 8 years old (builders grade) in my attic. The last thing I want is to have a flood of 50 gallons. To be proactive I want to see how the heater was doing (no maintenance for 8 years). Things are OK for now but he discussed the option we have open including tankless water heater or replacing it with a new tank. He was very good to answer my questions and give me quotes. No pressure just lots of good information. He was very detailed in his assessment of our needs and present setup to see what we would have to do if we wanted tankless.