Benjamin Franklin Plumbing

The experience was okay. They installed a garbage disposal for me, and I wasn’t satisfied with it due to the horsepower. I changed my mind and they charged me the difference between what I had installed originally and the replacement. Since I have a contract with them, they didn’t charge me a service fee. I’m happy with their services overall.

Overall, the experience was good. The plumbers were prepared to get the job done; they had the parts in stock. I'm happy with their services.

The experience was okay. They installed a garbage disposal for me, and I wasn’t satisfied with it due to the horsepower. I changed my mind and they charged me the difference between what I had installed originally and the replacement. Since I have a contract with them, they didn’t charge me a service fee. I’m happy with their services overall.

Overall, the experience was good. They called ahead of time and arrived on time. They were very professional. They didn’t even charge me since they didn’t do any work, not even for a service call.

They?re very honest. The?approximate cost was for the service call and fixing the problem.?They could?ve charged me a fortune for a new garbage disposal, but instead took two minutes to fix the problem. They show you exactly what everything costs before the work is started. They?re not cheap, but they?re honest and they do good work. Also, every few minutes that they're late, some of the bill is deducted, which makes them on time usually.

They?re very honest. The?approximate cost was for the service call and fixing the problem.?They could?ve charged me a fortune for a new garbage disposal, but instead took two minutes to fix the problem. They show you exactly what everything costs before the work is started. They?re not cheap, but they?re honest and they do good work. Also, every few minutes that they're late, some of the bill is deducted, which makes them on time usually.

Overall, the experience was good. The plumbers were prepared to get the job done; they had the parts in stock. I'm happy with their services.

Overall, the experience was good. The plumbers were prepared to get the job done; they had the parts in stock. I'm happy with their services.

They?re very honest. The?approximate cost was for the service call and fixing the problem.?They could?ve charged me a fortune for a new garbage disposal, but instead took two minutes to fix the problem. They show you exactly what everything costs before the work is started. They?re not cheap, but they?re honest and they do good work. Also, every few minutes that they're late, some of the bill is deducted, which makes them on time usually.

The plumber was very nice, slightly pushy, but nothing that was too intimating. It was very easy to schedule an appointment, and he arrived right on time. They were way over-priced compared with another company; we had received three estimates and there’s was the highest. But overall, the estimation priocess went well.

Juan Guerrero was the plumber who came to take care of the issue. He was early to the appointment, and very professional and courteous. He had some trouble locating the main line due to overgrown flower beds, but he was diligent and finally located it. He let us know that the problem was caused by tree roots, but he cleared them out so that everything works perfectly. He advised us that we will have to eventually dig up the yard and replace some of the piping, but he didn't pressure us and said that we could wait and see how long the current clearing lasts. I will definitely use this plumber again when I need the permanent solution to the problem.

Juan Guerrero was the plumber who came to take care of the issue. He was early to the appointment, and very professional and courteous. He had some trouble locating the main line due to overgrown flower beds, but he was diligent and finally located it. He let us know that the problem was caused by tree roots, but he cleared them out so that everything works perfectly. He advised us that we will have to eventually dig up the yard and replace some of the piping, but he didn't pressure us and said that we could wait and see how long the current clearing lasts. I will definitely use this plumber again when I need the permanent solution to the problem.

Juan Guerrero was the plumber who came to take care of the issue. He was early to the appointment, and very professional and courteous. He had some trouble locating the main line due to overgrown flower beds, but he was diligent and finally located it. He let us know that the problem was caused by tree roots, but he cleared them out so that everything works perfectly. He advised us that we will have to eventually dig up the yard and replace some of the piping, but he didn't pressure us and said that we could wait and see how long the current clearing lasts. I will definitely use this plumber again when I need the permanent solution to the problem.

Juan Guerrero was the plumber who came to take care of the issue. He was early to the appointment, and very professional and courteous. He had some trouble locating the main line due to overgrown flower beds, but he was diligent and finally located it. He let us know that the problem was caused by tree roots, but he cleared them out so that everything works perfectly. He advised us that we will have to eventually dig up the yard and replace some of the piping, but he didn't pressure us and said that we could wait and see how long the current clearing lasts. I will definitely use this plumber again when I need the permanent solution to the problem.

Plumber (Mike) arrived on time and unclogged drain. He was very professionl and friendly. I used coupon for free service call, saved $59.00.

Plumber (Mike) arrived on time and unclogged drain. He was very professionl and friendly. I used coupon for free service call, saved $59.00.

Plumber (Mike) arrived on time and unclogged drain. He was very professionl and friendly. I used coupon for free service call, saved $59.00.

They came out to repair a couple faucets, one for the washer machine and one for the bath tub. Their cost estimate was so ridiculously high (3 times more than anyone else), that I told them to leave. Of course, they still got their $69 to come out. That is such a rip off. They grossly over charge for their work, then charge you just to come out and tell you they're going to grossly over charge you for their work. I'm surprised they have any business at all.

They came out to repair a couple faucets, one for the washer machine and one for the bath tub. Their cost estimate was so ridiculously high (3 times more than anyone else), that I told them to leave. Of course, they still got their $69 to come out. That is such a rip off. They grossly over charge for their work, then charge you just to come out and tell you they're going to grossly over charge you for their work. I'm surprised they have any business at all.

They came out to repair a couple faucets, one for the washer machine and one for the bath tub. Their cost estimate was so ridiculously high (3 times more than anyone else), that I told them to leave. Of course, they still got their $69 to come out. That is such a rip off. They grossly over charge for their work, then charge you just to come out and tell you they're going to grossly over charge you for their work. I'm surprised they have any business at all.

They came out to repair a couple faucets, one for the washer machine and one for the bath tub. Their cost estimate was so ridiculously high (3 times more than anyone else), that I told them to leave. Of course, they still got their $69 to come out. That is such a rip off. They grossly over charge for their work, then charge you just to come out and tell you they're going to grossly over charge you for their work. I'm surprised they have any business at all.

Arrived on-time and good customer service on calling me to let me know the plumber was coming. Plumber was friendly and fixed my toilet. My issue was he quoted me one price up front on what it would cost, then when he started working found another problem and quoted me a higher price, ($90.00 more). When customer service called to follow-up on how everything went, I told them of this issue. They had a manager call me back within a few days on the issue and he ended up giving me the original quoted price and stated he would refund me the difference I payed of $90.00. Due to his response to my concern, I would use the company again. I really appreciated the call and follow-up.

Arrived on-time and good customer service on calling me to let me know the plumber was coming. Plumber was friendly and fixed my toilet. My issue was he quoted me one price up front on what it would cost, then when he started working found another problem and quoted me a higher price, ($90.00 more). When customer service called to follow-up on how everything went, I told them of this issue. They had a manager call me back within a few days on the issue and he ended up giving me the original quoted price and stated he would refund me the difference I payed of $90.00. Due to his response to my concern, I would use the company again. I really appreciated the call and follow-up.

Arrived on-time and good customer service on calling me to let me know the plumber was coming. Plumber was friendly and fixed my toilet. My issue was he quoted me one price up front on what it would cost, then when he started working found another problem and quoted me a higher price, ($90.00 more). When customer service called to follow-up on how everything went, I told them of this issue. They had a manager call me back within a few days on the issue and he ended up giving me the original quoted price and stated he would refund me the difference I payed of $90.00. Due to his response to my concern, I would use the company again. I really appreciated the call and follow-up.

Arrived on-time and good customer service on calling me to let me know the plumber was coming. Plumber was friendly and fixed my toilet. My issue was he quoted me one price up front on what it would cost, then when he started working found another problem and quoted me a higher price, ($90.00 more). When customer service called to follow-up on how everything went, I told them of this issue. They had a manager call me back within a few days on the issue and he ended up giving me the original quoted price and stated he would refund me the difference I payed of $90.00. Due to his response to my concern, I would use the company again. I really appreciated the call and follow-up.